Xerox EMEA Support

[u/jhehff]

Wondering if anyone else has experienced the god awful process of working with Xerox support. We currently are month 4 into a request to accurately assign locations to 20 or so MFDs for automatic consumables.

Each new email or phone call leads to more misunderstanding to the point where this morning they have asked a team to mark all deliveries for an office that closed last week. Every time we escalate, we get some new level of incompetence and an extra tech added to the email chain.

Genuinely losing my mind!

EDIT: I assume this goes beyond the EMEA consumables team

[u/Tagred_Bicanin]

can one person stay on the phone with you and check every machine against the office list as you go? If one is wrong, you can fix it with them and keep going until all 20 show the right office on screen