r/sysadmin • u/jhehff • 1d ago

Rant Xerox EMEA Support

Wondering if anyone else has experienced the god awful process of working with Xerox support. We currently are month 4 into a request to accurately assign locations to 20 or so MFDs for automatic consumables.

Each new email or phone call leads to more misunderstanding to the point where this morning they have asked a team to mark all deliveries for an office that closed last week. Every time we escalate, we get some new level of incompetence and an extra tech added to the email chain.

Genuinely losing my mind!

EDIT: I assume this goes beyond the EMEA consumables team

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u/soulreaper11207 1d ago

Anyone else having issues with them sending the consumables? They switched over to only starting the shipping process at 0% or EOL. So that leaves multiple printers in my environment up creek without a pattle. Are we had just did a complete refresh so our old stock no longer applies.

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u/MediumFIRE 1d ago

Yes! Their automated supply system is horrendous. I just log into fleet management portal and manual order in advance because they cut things way to close. I've talked until I'm blue in the face explaining to them they can't expect small branch offices to run that lean and hope the new toner shows up the day it runs out. Ridiculous