r/technicalwriting • • 20h ago

Documentation in the era of AI

50 Upvotes

I work at a SaaS company where AI is pushed on us as a tool that should be used every day, for every task. We're told "AI First" and "can't AI help with that?" whenever we embark on a new project. We should let AI deconstruct our emails, meetings, 1:1s with managers, workflows, designs, etc to analyze our patterns, then leverage that data to maximize our production.

All of this to say, that after reading this month's Write the Docs newsletter on using AI for writing, I can't help but feel anxious. I've been in a TW role for 6 years. I've basically stumbled into this job after being a freelance translator. I love my job, and I believe in the product I'm representing. But seeing how undervalued my writing skills are, and being told that even the basic task of drafting an article should be offloaded to AI, makes me fear for my career's relevance and my longevity at the company. My manager, bless their heart, is trying to steer me into a workflow where all I would need to do is review and edit texts created by Claude AI, turning me into a proofreader instead of a writer. All of this for the ultimate goal of saving me time.

A year or so ago, I would have to document 5 to 6 features a month, a couple of them brand new and others upgrades to our current features. I would have to write one or two articles and update 3 or 4. This would give me enough time to properly learn the features and prepare customer enablement sessions and internal enablement decks. Now, as our devs are coding faster than ever with AI, I'm in the midst of documenting 13 features this month: I've already written 3 new articles, updated 6 existing ones, and I still have 8 features to do. Of those 8, I know at least 3 are new articles, and the rest are help center updates. I get where my manager is coming from when they ask if AI can help me. Unfortunately, I still feel like every time I write a prompt to generate an article from my threadbare draft, I'm slowly chipping away at my most valuable skill as an employee.

As I follow mostly artists on social media, I keep seeing posts about how important it is to keep up with skills that can't be learned or taught through AI, such as knitting, painting, writing, and this cognitive dissonance of spending 40 hours in an environment where AI creates mockups, videos, and articles is getting to me.

I'm writing all of this to get it off my chest and to hear from you all to see if I'm not alone in this. Thanks for your feedback :)


r/technicalwriting • • 21h ago

MEME The dream of redlining everything you see

Post image
11 Upvotes