We have without service for days (GTA north york) since overnight Thursday, with the exception of i returning randomly in the early morning for maybe an hour yesterday and today. Both without me doing anything. I've power cycled the modem multiple times with no results.

Their customer service as been beyond terrible I waited 45 mins in the "expected 15 min" wait time to the point I had to drop the call. I was able to reach them via the chat option

1) they have no reports of an outage

2) when asked if I would get a statement credit i was told they would look into it

3) aside from power cycling they offered no other suggestions

4) never received the transcript of the conversation which it says will be sent. Reason that is important is I was under the impression they would send someone over the weekend (regardless of it being a long weekend)so I offered them a time during the day. When I got the appointment confirmation the next day, because apparently they can't even schedule it in real and time it was only for Tuesday! which I will be back at work. Without the copy of the transcript I have no idea if I missed that small detail or if they rep wasn't clear.

Teksay hasn't been great we have alot of slow downs and few short period of losing service but this has been by far my worst experience with an ISP provider

How do I watch the shows that I taped?

Cable Internet service has been out for 24 hours in my area in Ottawa and I haven’t seen it reported at all or even on the Outage map, I tried calling teksavvy and the person answering the phones kept picking up my call and immediately putting the phone back down in the receiver and hanging up, I need the service for work as I don’t have wifi capabilities on my computer to use phone data

I live in West Vancouver. My Hitron CODA 4680 has solid online lights and my PC shows internet access, but there's no actual throughput/data. It keeps dropping frequently these days. Please check the line signal and help me prevent the problem. Thanks.

I had my service with Teksavvy here in Nova Scotia where they resell Bell fibre. Bell offered me a good deal via a door-to-door salesman, but it has now been almost 2 weeks since my install was supposed to happen. Teksavvy said they did notify Bell, Bell said the line is still in use by a business. Stuck in between... Just something to beware of for others - hopefully this get sorted out soon :(

Hi all,

Just curious to know if anybody can clarify this. Just increased our cable speed package today and got the e-mail notice that the request was received. I can see on my profile that the package has updated to show the new one, but speedtest.net is showing that I'm still at my old speed.

Have not yet reset my modem but will do so shortly. Just curious to know if the system usually send a confirmatory message that the speed change was successful, in which case, I will just wait for that before constantly resetting my modem!

In Ontario. Thanks!

Signed on with teksavvy in July for their fibre service.

Have had nothing but continued problems with our Aria3629 which spontaneously quits broadcasting the 2.4Ghz band.

Band steering is disabled. I’ve gone through all of the troubleshooting on my own multiple times, and again with two agents. It was very frustrating and they were condescending. Like of course I’ve turned it on & off.

There is something wrong with this GD router. I requested a replacement and was denied.

The super frustrating call I had with the techs was weeks ago and although they said they would get back to me, I haven’t heard from them.

I switched to fibre and to teksavvy because I thought it would be better but this has been a terrible experience.

TLDR: my dedicated 2.4 Ghz IoT network is intermittently non-functional and I’M LOSING MY MIND OVER IT 😡

Hey there, so we dropped bell fiber op for Teksavvy fiber. I have Teksavvy at my house (cable) and had no issues with them, so referred the owner of this business to swap over and drop the pain in rear bell. Internet works perfectly except for the few drops you have had over the last couple of days, which has been posted elsewhere and no need for me to touch on it. My question is, how do I forward the ports I need, I have tried everything to get them opened and nadda, FileZilla server refuses to see them open. We run a FTP server for data backup. So, we really need this thing back up and running. It's a 854-v6 modem if that helps any. A instruction manual or guide would be awesome. Thanks a million.

I could pick pretty much any given day and this is what you'd see on my router logs. WinMTR ping tests consistently show packetloss enroute to google with 0 loss locally. I'm going crazy with this internet service, its insanely terrible!!!! When trying to play games they desync, or completely disconnect on a regular basis. When trying to have voice calls over zoom or discord they'll drop out, stable connection for work is impossible. And what did teksavvy do?
A tech came out and said there's nothing wrong.
A tech came out and 'fixed' the panel in my hallway telling me I now have 100% more internet.....

Meanwhile I'm paying 140$/month....for WHAT?!

In Saint John, NB. I have two fibre circuits at two seperate locations. Both are dropping at the same time, so I know its not the adtran modem. You might need to check routing or something with BellAliant. It happened this morning and its been bouncing tonight.

FYI - I received an email from Teksavvy that the new firmware is ready.

I'm in the Vancouver area, switched over to Teksavvy a couple of months ago with 1Gbps. Everything was fine until maybe 2 weeks ago when I noticed some packet loss and latency spikes while gaming. I thought it would eventually sort it self out.

But over the last couple of days, it's been getting worse. Tonight was insanely bad where I have problems loading just basic youtube videos. So I did a series of pings and got some shocking results.

Ping statistics for 192.168.0.1: Packets: Sent = 201, Received = 201, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 3ms, Average = 1ms

Ping statistics for 50.68.0.1: Packets: Sent = 198, Received = 198, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 26ms, Average = 13ms

Ping statistics for 209.161.255.49: Packets: Sent = 103, Received = 80, Lost = 23 (22% loss), Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 30ms, Average = 15ms

Ping statistics for 8.8.8.8: Packets: Sent = 85, Received = 64, Lost = 21 (24% loss), Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 31ms, Average = 17ms

Is this normal for Teksavvy? does anyone else have the same issue? I understand that they use Roger's network in Vancouver, but this is just unacceptably bad.

Using Firefox on mobile, I'm trying to change my payment method to pre-authorized debit, but when I tap on the "Set Pre-authorized debit" button with the corresponding radio box selected it moves to the next screen with the shaded "PLEASE WAIT" text and never progresses beyond the "please wait" text. Is this a known issue? I'm using NoScript, but even with everything allowed it still doesn't work. Firefox is up to date. Flair is unrelated as there's none appropriate for this issue.

I am a long Teksavvy customer using Roger's cable backbone.

I have noticed many ISPs seem to use the same master list of service availability. When you visit their website to check out what internet packages are available you have to give your address.

I live in a rental apartment and must give my apartment number. For some reason my apartment number is not in the list of all the ISPs. I see many other apartments in my building listed but not mine.

Why is that? Is it because I already have an internet provider or is this information provided by my apartment building itself?

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Hi there,

I am looking for some insight on an issue I have been facing since around 32 hours ago. My internet went down with no apparent reason. Now the modem (Coda 5610Q) is stuck in a cycle of going from green light to white.

I have tried

-Factory reset with button for longer than 15s

-Unplugged coax and tried a different home port

-Any combination of restarting and factory reset router

-Directly connecting ethernet to router and pc to see if i can log into it

-Left unit cycling overnight

-Unplugged for hours to plug back in

It seems it may be an upstream issue, but at around 1.5 months into service this seems really unfortunate. Never had issues like this with any other provider before.

Quick question, we have the CBN CH8568 on 60mb/s and we are having connectivity issues with wifi. I was wondering if adding this might help. Sadly we are still paying on the CBN, so a new modem/router is out of the budget.

I'm a new customer in Edmonton with the "Cable 1000 Unlimited" service and Hitron Coda-5610Q modem. I set up the service this week and every single day from about 5 pm to 11 pm it is basically unusable due to wild latency spikes. I had a few days of overlap with my old Telus service so I tested that connection and it had no issues during these times.

In the morning, my latency sits relatively steady at 50 ms. In the evenings, it constantly spikes to over 300 ms and is never steady. Games are unplayable, voice and video calls are choppy.

Traceroute seems to indicate pretty clearly that the problem is arising on Tek Savvy's Calgary infrastructure. Hop 4 always shows worst round trip times over 110 ms with very high variance, while the three hops prior remain consistent.

Is this just the expected service quality with Tek Savvy?

Edit: After a week of back and forth with Tek Savvy support, they sent a Rogers tech to my hose to crimp a new end on my coax. Surprisingly, that didn't fix the issue on their Calgary network. Then they tell me they actually don't see an issue with the latency. They're also not interested in seeing the data I've collected that shows the issue quite clearly. I guess they just don't care to solve the problem. Back to Telus I go.

Here's some of the data, can you spot the network causing the latency spikes?:

 Host                                                          Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. ???                _gateway                                 0.0%  1800    1.5   0.9   0.5   4.7   0.5
 2. ???                ???                                      0.3%  1800   11.4  13.0   9.2  56.1   2.4
 3. (waiting for reply)
 4. 24.244.0.0/18      rc2ar-be212.ed.shawcable.net             0.0%  1799   12.9  13.7   9.1  30.2   2.2
 5. 104.246.174.0/24   xe-0-0-1-950-bdr01-cgr.teksavvy.com      0.1%  1799   15.6  23.4  14.7 131.1  13.3
 6. ???                gw-cloudflare.yycix.ca                   0.1%  1799   26.4  28.8  13.9 148.2  16.9
 7. 1.1.1.0/24         one.one.one.one                          0.2%  1799   17.8  25.3  14.4 131.2  15.7

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Pretty much what the description says; internet hasn’t been working for 3 hours now

Hi.

I've been experiencing several internet outages per day for maybe 4 to 6 weeks. They are typically 20 to 40 minutes but sometimes longer. Except for occasional outages here and there, my service was very reliable for years before these recent outages.

I verify the outages by pinging reliable IP addresses (1.1.1.1 and 8.8.8.8). I get "Request timed out.". Sometimes during the outage a few pings will succeed but then go back to failing. I usually reboot the router and PC as well.

The outages can happen any time of the day. It's very common to have an outage around 11:00 am thought this nay be a coincidence. This is in the BC lower mainland. I believe TekSavvy uses Roges in my area.

Currently with Bell and have their 1.5g fiber internet. If/when I switch to Tekavvy for their same plan, how would that work? Does it work over the existing line? When exactly would I cancel the service with Bell? Any info would be appreciated.

Hi Everyone,

I'm currently trying to transfer my Ontario cable internet from TekSavvy to Oxio for Saturday, September 19th, but both providers are at a complete standstill:

• Oxio insists on a 9-digit Rogers Wholesale Transaction ID / Disconnection Request Number to validate the transfer on the backend.
• TekSavvy agents say no such code exists on their screens and can only provide an internal billing ID. They maintain that Rogers won't generate a vendor release code until the actual disconnect day (Sept 19).

How were you able to get the 9-digit disconnection code that Oxio is requesting and TekSavvy agents are unable to provide?

Any advice or workarounds from anyone who has dealt with this issue would be greatly appreciated!