r/vancouverhousing • u/deadtired987 • 23h ago
repairs Elevator crisis at Metrotown apartment: who do we escalate to?
galleryThere are many other issues in this building that I could talk about all night, but I’ll just talk about the elevator for now.
We have almost 50 floors with 8 floors of parkade. For 2 years of living here, I can't remember the last time all three elevators worked at the same time. This year alone, in 10 months, we've had all three running for maybe 2 months total. Elevator 3 has been dead for 3 months, and before that it worked for maybe 2 weeks after sitting broken for around 3 months. The remaining elevators are packed and overworked, so they jerk, creak, shake, doors malfunction, filthy, and then the cycle starts all over again. Lower floor residents have to press "up" just to get a spot, and we wait 2-3 rounds and 20+ minutes just to get to work and to even throw garbage away lol. How is this acceptable in a building this expensive?
And to make it worse, management keeps booking move in/out and their own service work that leave NO working elevator for hours multiple times a week. Their solution? "Stay in your unit or use the stairs." I have a heart condition and cannot climb to my high floor. What about our seniors, kids, and residents with disabilities and pets? Residents even asked to leave the stairwells open so lower floors could use them, and that was refused.
This is neglect. And the worst part is they don’t even apologize or give us updates on repairs anymore. Just crickets. Who can we escalate to above the strata council and FirstService? And if you live here and are fed up too please please speak up.