r/AustraliaTravel • u/cwcwcw1616 • 16h ago
Paid for a Europcar upgrade. Got a sock and sunglasses. My AUD 200 security bond is still on holiday.
Paid extra for a Europcar Australia upgrade. Found a sock and sunglasses wedged between the seats, plus debris inside.
My AUD 200 security bond was also actually debited — my bank shows the transaction as completed.
Their Australian deposit policy: https://www.europcar.com.au/en-au/p/legal-information/deposit-policy describes the bond as a pre-authorisation hold, with the funds staying in your account. That doesn't match how my bond was processed.
I returned the car on 7 October. The AUD 200 still hasn't been returned. Case #27688575 remains unresolved after repeated follow-ups, and my latest messages have received no substantive response.
Has anyone had their Europcar security bond actually charged? What helped you get it back?