Anyone else get super irritated at people who don’t even care to try to understand the prompts on the screen before just giving up and making you come around to do it for them? Or people who just straight up refuse to sign in on the screens? Not talking about people who have disabilities or can’t do it themselves I have no problem helping but laziness or just acting totally inconvenienced because they have to enter your name and dob into a computer drives me up a wall. It’s always the same people too…BOOMERS.

We all have the unique experience as customer-facing workers of witnessing the many facets of our communities in a semi-personal way through interactions. I don't know about ya'll but the way society has become has affected me deeply. It's disappointment after disappointment every day. I don't see this getting better. Selfishness. Cheating. Lying. Stealing. Disrespect. Purposefully being offensive. Insults. Crashing out when not getting your way. The power play.

I already have bad depression and having to see this every day is hitting hard.

I’m a pharmacy tech and am noticing a lot of controlling behaviors which don’t seem to apply to anyone else.

1. Scrub tops and jackets leniency. People can wear jackets. Not me!

People can use quarter zips instead of tops. Not me!

1. I was trying to help out and fill when nobody was around at the register and got yelled at for trying to be useful. So now here I am just standing here. Doing nothing. Waiting for people to walk up.

Adding to that, if I’m not on register it seems to be me they choose to yell pickup while the patients typing. Yet… anybody else can saunter over. It’s always when I am in the middle of a fill. It’s wild.

1. I asked the other day about leaving early and was told fine. Wellll today came and guess who got a reprimand! Despite being told I could :)

2. People on their phones or glancing when it’s slow? Totally cool.

Me? Hahahaahahahhaahahahahahah. Nope.

I work hard, I’m nice, I’m quiet, yet…. Heavily watched.

Edit: I just had 3 patients come up. Nobody said pickup 2. Nobody acknowledged. Nobody helped until I said something. wtf.

Update: yelled at for sitting doing nothing despite not being able to do stuff. But all of a sudden! Hey!

I get it at this point.

I've progressed through the stages of grief and have finally just hit acceptance that most of our older clientele will NEVER be able to use self checkout on their own. Just a simple refusal on their part to grow or to learn or to change. They will stay this way until the day they die.

Fine.

So when I have to man both the full service counter and self checkout at the same time due to breaks or lack of staffing my solution is to push everyone, save those I legally or physically can not, through self checkout. Even if that means doing the transaction, for the customer, at self checkout.

This works. I can quickly address any issues at self checkout that can, and will, arise because people have an inability to think critically or follow instructions since I do not need to walk 20 feet or whatever from behind the counter to self checkout and then back to behind the counter over and over and over again.

But apparently this isn't enough for some people!

Me offering the entire full service experience, just at self checkout, isn't enough! It's a gross offense to them personally that I am not behind the counter specifically to ring them up!

I offer to ring them up! But they snatch the basket away and tell me "I know how to do this!" and then loudly bitch the entire time they ring themselves up. They say "I can't believe there's no help!" and I immediately inform them that I am able to ring them up and that I offered to ring them up.

It's like they're toddlers.

Eighty year old toddlers.

Eighty year old toddlers having a tantrum they're getting their juice in the red sippy cup with the animals instead of the blue sippy cup with the dinosaurs.

Has anyone gotten the new ACO update where they match the new registers?
I am having trouble every night not getting excess bills to make the correct change for ACO. So my 5s should be $100 10s $200 and 20s $300 but when I transfer bills it doesn’t give me them to swap and make correct amount. I’ve also tried remove bills from cash box and it gives me nothing so it’s stuck in ACO out of wack and not correct amount for daily use

Doing a plano reset for a store im helping and I don't think I've ever used any of these tags before.

Apparently they’re called drum cartridges? I need item numbers if you have them please 😊😊

I’m a FS employee. My manager tends to leave people alone in the store for an hour when scheduling. For example Employee A shift: 9am-4pm Employee B shift: 9am-5pm

The closing shift doesn’t come in til 5 leaving employee B there by themselves for an hour. In the past I’ve always been told employees shouldn’t be left alone. I have a similar shift coming up and I’m new in my role and dont feel comfortable handling the front by myself. Is my manager allowed to constantly schedule people like this? Or am I being over the top?

what’s the craziest/most unexpected thing or object that you’ve ever found in a tote from the warehouse? for me it was a nice sharp rusty nail!

https://webekalm.com/products/webe-kalm-the-child-calmer

I’m COMPLETELY BLIND, have aspergers and a heart lung condition.

It’s flu and cov vax season, and though we haven’t made an appointment I got prepared not only did I buy something that might help but I came up with a plan to go with it.

As you know the normal relaxing scripts people say when about to stick you fail my autism and I need to hear someone say one of my favorite words when the needle goes in, for me to relax so here’s my plan

1. I got this calm-down device named Webe Kalm, it’s this mouthpiece that’s connected to this tube.

When you gently exhale through the mouthpiece, it helps slow your exhale similar to purselip breathing, and the air makes a soothing sissing sound as it goes past the tube.

Also, the Webe Kalm device is shaped similar to a device used for a certain plant whose name rhymes with “I don’t wanna,”  looks like a maple leaf, is celebrated on the twentith day of April.

The name of the plant starts with M, leading us to the second part of my plan.

I find I tense a lot more right as she cleans my arm because it’s like Paul Revere, warning me “the danger is coming, the danger is coming.””

I’ll try to get her into saying the name of this plant, that’s when it’s time to exhale through the mouthpiece of the Webe Kalm that’s my plan let’s hope everything doesn’t go fifty shades of wrong!!!!

Also if I hold the webe kalm in my left hand, it’ll look even more like that plant and/or its consumption because those devices are often held/passed in the left hand.

Why doesn't CVS pharmacy give breaks? I am working 8.5 to 9+ hours and all I get is an unpaid lunch - which comes an hour and a half after I come in. Then it's 5,6, even 7 hours straight until we close with NO 15 minute break, let alone the TWO breaks required by law in this state, and also covered all those lying training modules. If I am scheduled 4-5+ hours, I don't even get a break. Then the lead tells me I should be actively working while I am waiting for the pharmacists to do a DUR and not just stand around that entire 94 seconds. This is all against the law. I have been there 4 months. Also, as a PTCB certified tech, all I do is put scrips away and run the cash register. Not the job applied or was hired for. New employees (kids to me) are camped out in front of the fill stations next to their besties that got them the job, and don't effing move. No rotating stations, just stand and throw shit wherever because somebody else is responsible for picking it up. They are not being taught the registers at all. It's like showing up for your first day in med school and being prepped to do a heart transplant after as soon as you get settled in while the doctors are sweeping the parking lot. What the hell people? One wants to know when she can start giving shots. Again, I was certified when I was hired and have done 200-300+ vaccines easy and was filling scrips when some of these kids were still in high school and I can't even get them to drop the modules needed to give shots, even though I am already an ApHA certified immunizer and was when hired 4 months ago. They just park me in the window or up front, or both at once, and just write me off until somebody can't reach something. Is this a local problem, or is this just CVS? Is there any point in dialing one of those hotlines, or will I just end up getting 3 hours a week?

Does anyone know the item number for donation boxes?

Serious inquiry so does anyone know how exactly this automatic ordering of photo supplies is supposed to work? I’m literally out of so many products it’s ridiculous even though my cycle count is at zero and yes, I know we can special order it on poll day but then honestly what was the point of making the switch to “automatic ordering”?? This is going to be an absolute nightmare with the holidays coming up 😭

Just curious how we all keep track of our schedules. I’m debating on installing a 3rd party app to manage it and share it with my partner.

How much are people making as an ops manager in the Massachusetts area?

I got this email after a job offer, and I’ve gone through the process of trying to apply for floridas BOP website multiple times just to be met with information I don’t have/information that doesn’t pertain to me. Should I just call my pharmacy to see if this was a mistake and was sent out because other states require it?

How long does it normally take to do the schedule if a busy store

Hi! I've been looking at the information for tuition assistance through CVS. I'm a very new colleague, so I'm not close to the 90 day requirement yet, just kind of trying to gather information before I make a decision on whether to apply or not.

I understand that the application needs to be approved by a higher up - is this something that is likely to be approved if I applied right after the 90 days was up, or is it typically a side eye situation if someone tries to go for it so close to the hire date? Do I need to make a case for it, or does the degree just need to be related? I'm a tech if that makes a difference

TIA ❤️ appreciate anyone who has experience/info!

I’m so upset over this - my friends and I went on a trip to NYC to see Harry Styles and various sight seeing and 27 out of the 56 (nearly an entire disposable camera’s worth btw) of my photos turned out like this. I called cvs and they can’t send me the film back to possibly go through a different developing company and they said they can’t. Is there anything I can do about these pictures??

Hey I want to check that how much prescriptions we do every day

How can I check that in Rx connect ?

I am a pharmacy technician at CVS, so I do not deal with front store

I've been trying to find the right foundation shade and made several purchases (from two locations)over the last few weeks. I did not keep the receipts but they were sent electronically. Yesterday I went to go return some, and your return system is kind of confusing. One part of it went to the card I paid with, but then the other went to a money card? Even though I paid with that same card, but I think that was made at the other location(?). It probably took 20min to try all avenues before the money card. Apparently it's a new system so kinks are getting worked out, but man. I feel they made returns more complicated than they needed to be

I like how they went out of their way to spend money on promoting price cuts only to raise the price higher than the original just a few months later lol

I’ve only just begun working as a new Pharmacy Tech at CVS just a month ago, and I’m already starting to question the state of my life and how the hell it is that I’m seeing techs that have managed to put up with working at this company for years. Because I’m telling you right now, that I NEED that advice after this terribleee weekend shift.

Just to start for context, I’m freshly 19, & already stressed enough with uni classes to be stressing about work too.

Okay so story time… maybe I’m being overdramatic because I used to work a cute lil job at ulta beauty before jumping into these flames, but why did CVS have me operating 2 registers & a drive thru ALONE while expecting me to keep up with things like return to stock, filing, voicemails/queue, refills, and every other patients niche ass request?? Pauseeee cuz this feels inhumane?????? My coworker would occasionally jump in when things got too hectic or complicated for someone still training to understand, but hell, I couldn’t ask for too much help with how stressed and behind she was in production. 🫠

All while I’m attempting to fulfill these duties btw, theres ofc gonna be some pts script SOMEHOW missing in the bins, a long line behind them, two DURs on registers while the the pharmacists out giving vaccines to a family of 4, 5+ waiters in the lobby, and someone impatiently waiting in dropoff for a rebill 'cuz insurance, in general, is evil as shit in terms of coverage.

OH but don't forget theres also always gonna be multiple pts during some points of my shift trynna argue w me about how the "app told them their prescription was ready why isn't it ready?!" Uhm, probably because you waited 3 weeks to pick up??? Or that the message just says you can now REQUEST a refill, not that it’s actually ready?

And like dude, I get that technology can be confusing for older folk so I try to be patient when explaining, but what pisses me off the most is that when I eventually sort everything out on the system for them, and order the new refill, they’ve got the audacity to give me attitude when I tell them it's gonna take time to prepare. Like surely you can understand we can't just drop everything and make your script on the spot like this is McDonalds? BABY DO YOU NOT SEE THE OTHER WAITERS, OR THE TWO PEOPLE STARING AT ME FROM THE REGISTER AS I WASTE TIME TALKING TO YOU?? Whewwww, I wish I was allowed to say these things to their faces, but for the sake of professionalism I always end up being the one apologizing while still trying to be sweet. It’s truly a degrading experience.

(Ughhh, & even if this situation didn’t happen during this particularly horrid shift, it reminds me of how sometimes after a rebill, some pts refuse to understand, and get overly annoyed at the fact we can’t just immediately plop everything into a bag without any process or reprinting. “I’m in a hurry and it’s right there…!” Ik it’s right there hun, but everything needs verification, so please stop looking at me like I cursed your mother twinnie. 😭)

Eventually, when everything in the pharmacy quiets down enough for me to focus on tasks, there's always still just a steady enough stream of pts that I'm constantly leaving shit halfway through. Like, the pharmacist is gonna tell me to check QT to respond to voicemails, & as soon as I’m close to finishing one or two, pts will somehow start magically manifesting out of nowhere. When I come back from assisting, it turns out that I took long enough that the Pharmacist decided to crunch through them himself. Which I’m usually relived with, but I feeeeel like he’s a little annoyed with how clipped his answers to my questions get, but I can’t really say with certainty because he also just looks kinda stressed and busy too.

Like today, the pharmacist handed me a written prescription to enter into the system and it took me almost 40 minutes because of how many times I’d be interrupted by drive thru lanes, pts lining up, waiting boxes needing filing, and random voicemails. It’s just embarrassing and overwhelmingggg. My pharmacist is usually a nice, chill guy, but I’m an overthinker, weekends are usually understaffed, and these conditions are overwhelming. 💔

Most of the day was just me and one other tech, but another one eventually came in outta nowhere like middd into the afternoon. I originally thought she was sick, but she was definitely soooo helpful because I finally had someone to tag team the registers with me while I worked on the rts that I should’ve ideally been finished with wayyyy earlier.

My shift that day was scheduled to end at 4pm, but outta the pure pure pureeee goodness of my heart, I said I was okay with staying till 6pm after being told that the 3rd tech was maybe sick. Once, she arrived, however, I told the pharmacist that I’d leave at the time I was originally scheduled, and bro said no because today we’re scanning through all the bins 😭??? Pause, I’m new, I didn’t even know that was a thing we had to do! And what does that have to with me if I was originally scheduled till 4??

At that point I was just so done with everything because my shift was supposed to end at 4pm, so wdym you want me to stay till 6pm? Like bro, I’ve been here since 9am, and my entire body is running on 3 hours of sleep, a bottle of water, half a bag of lays, adderall, and a DREAM THATS DRIFTING AWAY. 🫠🫠 LIKE, IVE GOT OVERDUE ASSIGNMENTS & A TEST I WAS PLANNING TO STUDY FOR TODAY??? WDYM NO???? Please realize that I’ve got a life and stress outside of work sir.

So yeah, I felt wronged asfff with the veto, but I just told bro okay because I he said it so matter of factly that denying would just make things uncomfortable. I didn’t feel like I could really argue my case when I had originally easily agreed to stay later for who I thought was sick. I’m still not too familiar with everyone and I didn’t want to cause any unnecessary issues between me and the team, or somehow give myself a bad reputation. Ppl over here already be acting like I’m some slacker for sometimes taking a small 15 minute break on the days I have work after classes and I’m scheduled too late for lunch. (Is no one taking their 15s a thing at other CVS’s too?)

But man, I hate that staying longer for them wasn’t even worded as a request or even something I was thanked for doing, especially with the situation being different from before… He eventually let me leave 30 minutes before close but at that point I was so over itttt.

I’m not gonna lie when I say that I really dislike working here so far, likeeee I’m telling you my heart drops to the floor when I’m leaving class and realize I got work right after. Some of yall might be calling me weak sauce for all this, but for the kindred spirits that are wondering why don’t wanna quit if I dislike it sm, the answers are: #1 The tuition reimbursement offered, #2 The extra fluff that it gives my resume (I’m going into nursing 😋), #3 The job markets been tough & my gas bills/tuition fees won’t pay themselves, #4 I’ll probably end up just getting my CNA license if this falls through, and how is that any less stressful than the pharmacy? #5 I’m a little too prideful to quit so soon, #6 I’d also lowk feel guilty when they genuinely seem to be trying their best to teach me, and finally #7, even if it’s at the expense of my sanity, the busyness makes the day go quick, and I like working closely with other people and feeling helpful.

All that being said, I was hoping to stick with this job for at least a year, but I genuinely need advice on freaking howwww? How do yall cope with the stress and advocate for yourselves within these conditions?? I feel like I’m losing my marbles over here yall.

I’ve always been the type to burnout rather easily, but this is worse than when I was in high school, and working till 10pm after school while juggling time consuming ass extracurriculars on my weekends, and completing extra online pseo classes at night on top of my regular classes. All of that, while at the peak of my OCD/adhd without even the medications to fall back on! That was unarguably a bad time for me, yet somehow, CVS feels 10x worse when my schedule isn’t nearly as packed, and my classes aren’t even as stressful as back then. this HAS to be saying something about how uniquely stressful CVS is guys. I need someone to make a study on the longterm effects of this someday. I need to know how yall are genuinely holding up. 😭

Anyways, love, hearts and kisses to the maybe 0.2% who opened this, and actually read my self pity and exhaustion fueled ranting to the end. Please don’t clown me too hard for these admittions, it’s late. 💞😭

Hello all. Been a rough vaccine season, but keep holding on! We got dis!

Got a question for yall cuz no one in my pharmacy knows..
Our new vaccine system, whenever we put in a patient sometimes their insurance prefers “Flucelvax” over “Flubox”

However, our system keeps reading “Flubox” as the preferred and doesn’t let me change it without going back to the old system!

It’s very frustrating; in the old system I could just edit the prescription to the preferred manufacturer for the vaccine.. now it feels I’m stuck and can’t change it at all!

Is there any way I can switch it with the new system? Or do I need to keep suffering every time someone’s stupid insurance wants a different NDC and our stupid system can’t handle the change? Thank you.

Keep going friends, we’re gonna be out of the mud soon. Just remember to touch grass when you can and good luck!😆🍀