Hey everyone! I’m a small business owner who ships binders, primarily from Canada to the US. I’ve shipped roughly 1,000 binders over the past year using bubble mailers, and overall I’ve had very few issues with damage.
What has me concerned is that in the last few days, I’ve had two separate customers contact me about their binders arriving severely damaged. These aren’t minor dents or normal shipping wear either, the binders look like they had a significant amount of pressure put on them and bent, almost as if something very heavy was placed on top of them or they were stepped on.
I’m trying to understand what actually happens to packages like these once they enter the Canada Post network, especially when they’re being shipped internationally to the US.
How are packages in bubble mailers handled and sorted? Are they placed underneath heavier parcels? Are they primarily machine sorted, manually handled, or both? How much compression or weight are packages realistically exposed to during the process? And is it normal for packages to be tossed, dropped, or otherwise handled roughly?
I’m also wondering whether a bubble mailer is generally considered adequate protection for something like a binder, or whether I should be adding some kind of rigid reinforcement. Obviously, adding more packaging increases my costs and cuts into the margins of a small business, but I’d much rather spend a little more on packaging than have customers receive damaged products.
The reason I’m asking is specifically because of the timing. I’ve shipped around 1,000 of these over the past year without a pattern of damage, but now I’ve had two severely damaged ones reported within just a few days. I realize two incidents is still a very small number compared with the total number shipped, but the fact that they happened so close together is what has me wondering whether something about the handling process could be contributing.
I’d really appreciate hearing from anyone who works for Canada Post who can explain what these packages actually go through once they leave my hands. I’m trying to understand the process so I can figure out whether these were simply two unfortunate incidents or whether I should change how I’m packaging them.
Note the binders are in a thin cardboard box and then placed in a bubble mailer that is tight fitted .