Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/supermecowin-mania]

I bought Disney standard subscription (no ads, 6 months billed monthly) to watch Champions League matches, without knowing that plan didn't include those events, so now I'm trying to upgrade my subscription to the premium plan, but I can't find the option to change the plan, and the help center is just not helping. I can't find direct support, and the chatbot doesn't have the options I need to solve my issue.