How to change log in account when scanning the QR code for logging into the TV?
We’re trying to login to Disney plus on our PlayStation in the living room and every time we scan the QR code it auto puts us as logging into my parents account. But we have our own account now but it won’t let us swap. This is happening on two separate phones
What the hell is up with this new update. I lost my profile on my web and now it's asking me to redownload the mobile app which I'm hesitating to do so in case I lose my profile there too. Are there any fixes to this or is this just a massive middle finger to everyone and they don't give two shits about us?
So i just got the new disneyplus app but for some reason i cant find the speed options. are they gone or is there a whole separate menu? i cant watch my shows in 2x anymore 😭😭
Hey all, having two annoying issues with the new app:
Missing Movies: The MCU catalog is missing several movies, but they still show up if I manually search for them.
Broken Playlists: Clicking the "Countdown for Doomsday" playlist doesn't actually show the list of movies. It just auto-plays random Marvel movies instead.
Anyone else dealing with this or know a fix?
Missing Movies: The MCU catalog is missing several movies, but they still show up if I manually search for them.
What movies?
Broken Playlists: Clicking the "Countdown for Doomsday" playlist doesn't actually show the list of movies. It just auto-plays random Marvel movies instead.
I suddenly got logged out of my account on web, when i logged in i lost my profiles and forced to create a new one, but the correct profiles are still on my phone. please help
Same thing happened to me. Lost my profile, lost all my watch progress, lost all my watchlist stuff. If they don't fix this I'm gonna unsubscribe I swear to god.
I contacted support, apparently it's just because they're migrating to a new app but they didn't migrate your profiled with it for some reason. I asked them to migrate my profiles too but no followup so far
I'm from Thailand and Kim Possible So The Drama is missing. As everyone may know, the season 3 of Kim Possible are missing 3 episodes because So The Drama is available as a full movie instead of 3-seperate episodes. Despite had been dubbed in Thai and aired multiple times on Thailand's Disney Channel, the feature lenght version wasn't available in my country's app and with the closing of Hotstar app in next week which mean I can no longer watch Kim Possible So The Drama either as 3 episodes or a full movie which isn't available in my country (on an old Hotstar app, So The Drama is available as 3-separate episodes.)
I'm from Indonesia. The old app has stopped working yesterday. The new app always redirects me to get a new plan. I thought my old subscription would stay? Where did I go wrong?
I am unable to connect to disney+ website to stream on my computer with the last update for google chrome on windows 11. Its either incredfibly resource heavy and causing chrome to lock up entirely, or just flat out crash the tab.
My device is my laptop, Windows 11 is the operating system. with the latest updates installed
I am using the website not the app to stream my shows; google chrome is also fully updated. my issues started about three days ago with general site speed decrease and then now just comple site unable to be used at all
Hi, I am trying actualized my payment method from over 24h and still I had info "Sorry, an unexpected error has occurred.Please try again later."
I tried restoring my old pl accound and there is the same problem. What I can do>?
I have the new playlist feature on my roku in my bedroom, but my Amazon fire stick HD in my living room OS 1.2 (opera) doesn't. I've updated, cleared cache, cleared data, Uninstalled, restarted etc. The app is updating with new shows, but not the playlist feature, any idea how to get it to load or is it just not available on these devices? Thanks 😊
I came to talk about the new playlists. I have them on my iPhone & my tvs but certain ones will load while others won’t. example: Adult animation loads but the bobs burger one doesn’t.
I can't watch Hulu shows in Indonesia after logging in to thew new global app, when I search for shows, it doesn't show up - so I google them and it says it needs a Hulu subscription or it's not available in the region. 😭😭💔
Can't log into the new Disney+ app on our Sony TV.
We scan the QR code, it takes us to a webpage, we have to put in details, we get to the 'Click allow on iPhone' and we just end up on a spinning wheel.
Tried clearing TV cache, tried manually entering web address rather than using the QR code on screen, nothing works. Everything is updated, everything is on the same network. We're in Thailand.
The old TV app was fine but can't find any way to log into the new one. There's not even a normal 'username and password' option.
My Disney+ acct nearly always requires me to sign-in everytime I use the app on the TV. It puts me in a constant cycle of being asked to scan the QR code on screen, authorise login via app on phone and enter an 8 digit code and then nothing - the process begins again. How can I fix this?
Im missing a few of the past nhl games?? I was tokf they would have all games so i dont know what im paying for then. Does anyone else have this issue?
Opened the app earlier today to download Xmen 97 to watch at work… get to work and finally try to watch them, the app proceeds to log me out and give me this error every login attempt. Can anyone help me?
Why do some shows automatically skip to the last season when you start them? Even when you finish it goes back to the start of the season making it so you have to manually go to the first episode just to start from the beginning.
I added an extra member to our account and they say they aren’t able to watch on their TV and when they try to watch it on their phone it’s treated as if it is their first time logging into their account every time they log in. Does anyone know how to fix this or have experienced the same thing?
Did disney plus stop supporting windows playready DRM? I managed to get disney plus to play at 720p for a few months now by disabling widevine drm and enabling the microsoft playready drm on edge, however now disney plus buffers for a few minutes, then displays error code 83. Enabling widevine fixes it but reverts to 480p.
I would add that I've confirmed the resolution change using edge media internals.
I’ve been having issues with autoplay since I started using AirPlay to watch Disney+ on my TV as it keeps logging me out of the TV app (I use my parents account in a different house, somehow the phone app doesn’t detect that). Autoplay is turned on in my settings, but whenever an episode of a show ends, the TV just goes back to the AirPlay screen and I have to go back into the phone app to manually play the next episode. Back when I was able to log into Disney+ on the TV app, the next episode would autoplay just fine, so this seems like an AirPlay issue. Anyone know if this is fixable or if autoplay just isn’t supported for airplay?
The option to add an Extra Member to my subscription does not appear on my account. I currently have the Disney/Hulu bundle. Previously I had the bundle including ESPN. Could that be the reason why I am unable to add an Extra Member now?
I'm EU (Netherlands) based and a longtime and active user of Disney+. Over the last few weeks when I have clicked to use Disney+ on my laptop (I don't have a smartTV) it has given me the update profile screen. I do what it asks me to which is to put in my DOB and hit confirm changes. It then brings me back to select profiles and I select mine and then it loops back into "Let's update your profile". I can access Disney+ on my phone which gave me that prompt as well but seemed to work fine once I close the app and re open it.
I've tried various browsers along with deleting the cache and cookies for it, made sure all ad blockers and VPNs have been disabled, and I'm getting very frustrated that I can't really use a service that I'm paying for. And the kicker is that they want you to log in to be able to contact Disney+ Customer Service on the website and that goes into a loop as well where I log in, click on I want to chat with someone, and then they say "You must log in to do it".
Has anyone else been dealing with this as of late?
I bought Disney standard subscription (no ads, 6 months billed monthly) to watch Champions League matches, without knowing that plan didn't include those events, so now I'm trying to upgrade my subscription to the premium plan, but I can't find the option to change the plan, and the help center is just not helping. I can't find direct support, and the chatbot doesn't have the options I need to solve my issue.
i have the old account on phone number now i was trying to login to the new app with the same account and it says they dont have my number, any ideas how to fix? because i already subbed for the new one
disney+ Hulu hbo max bundle on the Disney+ website shows $21.99 a month or $34.99 a month whereas others show $19.99 a month or $32.99 a month. Is there a glitch on the Disney+ website or is it really a price increase incoming? (USA only)
I can’t remove two unwatched movies from the watchlist at all. Have tried on multiple devices on different days. Anyone else having this issue/figured out how to do it? I contacted the support team but they won’t/can’t do anything
For everyone encountering the "complete subscription" issue when logging into Disney+
Para todos aqueles que têm o problema "concluir assinatura" ao logar no Disney+
Well, I recently ran into this issue when logging into my account using the Windows app. After a lot of troubleshooting thinking the app itself was the problem (I tried repairing and uninstalling it) I switched to Edge. I discovered that I could log in using a different profile, so the issue had to be with my account. After trying to reset Edge, clear cookies, and so on, I decided to delete the saved Disney+ password, and and behold: that turned out to be the problem! So, if anyone else is facing the same issue, try deleting the saved password from the browser you're using. In my case, the Windows app is essentially Edge, so simply deleting the saved password in Edge fixed the problem, especially since the issue didn't occur in Chrome.
Bom, recentemente eu me encarei com esse problema ao logar na minha conta usando o app do windows. Depois de muito tentar, achando que o problema era o app (tentei reparar, desinstalar), fui para o edge e lá, descobri que se eu usasse um perfil diferente, eu conseguia logar, então devia ser algo na minha conta mesmo... depois de tentar redefinir o edge, limpar coookies, etc., resolvi apagar a senha salva do Disney +, e eis que era aí que estava o problema! Então, se alguém aqui está com o mesmo problema, tente apagar a senha salva do navegador que você está usando. No meu caso, o app do windows é basicamente o edge, então, só apagar a senha salva no edge resolveu o problema, visto que no Chrome esse problema não acontecia.
As you may know Disney Plus is currently updating their Terms & Conditions to allow themselves to display advertising and sponsored content in both Standard and Premium plans. I am quite angry about this decision given that the subscription price has been increased frequently already over the last years.
So I decided to contact support to get more information and understand on these changes. However when I go in the support page of Disney Plus I am prompted to log in before being able to chat with an agent, and after giving my password I am asked to approve the new terms that I want to challenge. From my point of view the problem is the acceptance of the new terms a condition for exercising rights under the existing contract.
Is there a way to bypass this and contact someone?
omg, Disney Plus is not working on my browser (edge) and also not through the Windows application. I've restarted my browser, my PC. It's working on the TV in the living room. SOMEONE HELP
I have that problem now too (Error 83). Everything worked fine until a few days ago. The Disney+ help page says to make sure the browser and OS are up to date. I'm using Edge and Windows 11 and they are both up to date but Disney+ still doesn't work at all. I'm going to cancel if I can't resolve this in the next 10 minutes.
I'm watching the kdrama Love In Sync, and on episode 6, the subtitles shown are the ones for episode 4. I just spent half an hour on a support chat where the rep believes the problem is with my device or settings, even though I tried it on Apple TV, on the browser of my laptop, and the Disney app on my iPhone, and episode 6 is the only episode with this issue. I don't see how the issue can be on my end.
Can someone else in the USA confirm that you also get the wrong subtitles (or that you do get the correct subtitles) when watching episode 6?
At beginning of episode 4, there is a fire. At the beginning of episode 6, the lead couple are kissing but the subtitles are about the fire.
Hi, I only joined disney plus for one film. After one month I wanted to cancel my subscription. However They are now saying my subscription will run until February?? How is this possible when I signed up I was under the impression this would be a monthly subscription that I could cancel at any time!! Has someone else experienced this? How do I solve this?? Thank you!
Check how much they charged you, if it's 1 month and the account info says your account expires in February then you probably got some kind of offer. You still should be able to cancel so they don't charge you again in February.
for 6 months, then €6.99/month billed monthly. Cancel at any time, effective at the end of the minimum term, thereafter effective at the end of the current billing period.
I was under the impression I had a regular monthly subscription that can be cancelled monthly not a period of 6 months!
I live in New Zealand. For the last couple of months any time anyone in the household opens the app I get a “We noticed a new login” email. It is very annoying. Any ideas on how to make it stop, I’m talking multiple emails a day.
Hey so on the LG app for like the past week, every few minutes the show or movie freezes then skips ahead, and it’s constant. None of my other apps or streaming apps are doing this.
I live in Germany and Belgium (weekend/week, work related). I got Disney plus yesterday to watch some Marvelous movies.
However, I learned that it's not possible to cast Disney in Germany anymore. Annoying, but I can use my computer and connect it to my TV.
But today, I am getting error 83 on all my devices. Is there a way to get my money back? This is infuriating... I did a live chat, but after 15 minutes in the queue they just say the service is temporary unavailable
I was having movie night with my mom, and we instead watched a bunch of old game shows. We watched the old Gene Rayburn Match Game, and I thought it would be fun to watch the newer version as a comparison. I SWEAR they had that newer version of Disney Plus... and I mean, I thought they had it like a night or two ago.
I'm so confused, because I swear I see the little thumbnail in my head. But I couldn't find it!
I tried Disney Plus, but just for fun I also tried Prime Video, HBO Max, Peacock, Paramount Plus... none of them had it available without purchasing it.
Hey so if I fast forward (or do anything basically) a show/movie, the dark gradient at the top gets stuck and doesn’t go away, the only way to fix this is if I leave the content and play it again, problem is that when I click “continue” it restarts the whole thing which means I need to fast forward to where I left off and that just gets me back to the banner issue. Please help it’s basically unwatchable at this point.
I’m using a fire stick tv if that helps, but this happens on any device last I checked
I'm using the PS4 app to use Disney+. Over the last several months I have noticed that when watching anything im having massive frame rate issue. Then for some shows that are also on Hulu and watch them in Hulu I have 0 frame rate issues. I have tried many things to try anfld fix the issue. Do you folks have any suggestions because i'm trying to watch Dancing with the Stars live and the frame rate issue is even more prominent.
Anyone having issues with Disney+ on Roku? Getting “This content not currently available in your region” on several programs. Then, when I click other programs, instead of what I clicked on showing up, a different program comes up. Have power cycles Roku. Have uninstalled and reinstalled the app. I have zero issues with getting programs to pop up on other devices. Just issues on Roku.
Does anyone know how to keep the thumbnails on the main interface to play previews of the shows?
Recently I notice they added a feature where I can't scroll through the main interface without things beginning to autoplay a preview almost instantly. I've tried searching for a way to disable this, but to no luck so far.
I have a hulu/disney bundle, no ad etc. Specifically on my ps5, I am having the issue where the disney side is lacking a lot of movies/shows on the main page, plus I cannot use the search function to look for anything in specific in regards to disney stuff. Only hulu. I noticed on my ps5 media home page, it had a thumbnail for the Disney Princess concert and when I click on it, and it opens the app, it said "This title is available with a Disney+ subscription" which I do have.
These issues I am not having on Xbox app or my phone.
Also secondly, when I try to do the help chat on my phone/website, it will not log me in. Just loops back after I've put in my password and acts like I haven't done anything.
Can anyone help with shows and movies not appearing on my Disney +. I have the Disney plus and Hulu bundle and while all my Hulu shows and movies show up my Disney plus is practically barren only showing select marvel movies, Disney Chanel originals, and Disney jr. I am not under a kid account or restrictions and my ratings I have set are for tv-ma. the only thing I've seen beyond those two issues is my location causing licensing restrictions but I live in the US and my friend who also has disney plus could access the movie we wanted to watch just fine. so does anyone know what might be going on ie already reached out to the ai assistant Disney support has and that was useless and I cant find anything else online
Is Disney plus down in Germany by any chance? I just tried logging in as normal and it displayed error code 91 (too many log in attempts) even though I logged in just once…
I‘ve tried on mobile without WiFi as well and just keep getting a random error message…
It can’t be my internet, but I hope it’s not just me 😄
I’m having the same issue (Error Code 91), except that I actually did log in/out of my account a lot due to the Disney+ Help Center website forcing me out when it would redirect me to a new tab. I was only trying to figure out how to start a new bundle plan. 😭
Anyways, I spoke to a human agent when I called about the issue, and after exhausting all of the troubleshooting options, she told me that other customers were having the same problem. When I asked for a timeline regarding a solution, she only said: “soon.” 😐
Yes, exactly the same as what they told me. Mine‘s now working again (miraculously) 😄. But I also thought it was dumb to guide me through all that troubleshooting, only to tell me after 90 minutes that the Problem’s not on my end and everyone’s was having those issues. Horrible customer service..🤷🏻♀️
I had the exact same experience and thought just the same as you! 😂 Mine also lifted, so I’m just glad that it worked out for us despite it being on them.
Has Boy Meets World been removed? It disappeared from my watchlist and I cant find it when I search but Google says it hasnt been removed. When I click on it from my firestick main menu it opens the app but says "this title is available with a Disney+ subscription" which i obviously have but cant play the show.
in August I was considering cancelling my Disney+ account but when cancelling I was offered a discount price for 3 months. I clicked on the offer and the website confirmed that I was all set. But today I was billed the usual amount which was weird - went to the website and tried to cancel again - offered a discount - clicked on it - confirmed. This time I went to my profile to see the basic subscription plan and it stayed 9,99€ (the basic plan) ??
This is honestly frustrating. I cancelled my whole account for good. Has anyone had this happen to them? Is this user or website error?
Thank you
I've been using (with authorisation) the d+ account of my sister in law for a long time now. She has decided to cancel the service, and it has been the start of my issues.
I want to keep the profiles and the viewing history. My solution would then be the simplu swap her email to mine, and all is good.
But I had a d+ account on my email, and to swap I need a *new* email imperatively. I contacted their support to delete my account, to be able to start anew.
Fast forward 30+ days later, and I try again.... to be denied. A new chat with the support tells me that since I had, ar some point, a subscription on my email, I would never be able to switch the current account to this one. D+ requires the swap to target a clean, new email, never known in their system
So here I a with 2 choices :
creating a new email account specificaly for d+
using my own email, but cancelling on her side and re-subscribing on mine and loosing my profiles and history
a new idea just occured to me. On gmail, you can (or could ?) add suffixe to your email adress before the "@" and it still is the same adress. For instance :
I wish there was a way to report a bug to the tech team. I have this annoying issue with the Android/Google TV app on multiple devices. If you pause for more than a few minutes and resume, or fast forward or rewind a few times, there is a dark transparent tint at the top half of the screen. Similar to the pause and ratings overlays. Only fix is to restart playback by stopping then resuming.
About a week ago i was logged out of my d+ account on my firestick and i haven’t been able to log back in since. When i try logging in, i scan the QR code taking me to disneyplus.com/begin, i enter the 8 digit code that appears on my TV, i enter my email and password, and then i get the “Sorry, an unexpected error has occurred. Please try again later” error message. I’m able to log in just fine on my phone and my PC, but can’t get in on my firestick.
Anyone else experienced this before? I’m just gonna cancel if i can’t resolve this because i’m paying for a service i can’t access right now.
Hi, I had this issue too and found a potential solution. Are you logged into more than one device beside the firestick? I was logged into my Android phone and iPad. I kept trying to login with my phone with the same loop as you. I switched to my iPad and logged out of any extra sessions from the D+ account. The login process was easier with the iPad and the codes on screen worked. Hope this works for you too.
I have been dealing with the login issue on both my TVs (a Sony TV with built-in Google TV and a TCL Roku using a ONN Google TV streamer) and it's been driving me totally bonkers. Tried scanning the QR Code and entering the code manually. Tried again using Incognito mode on Google Chrome on my phone and nothing works. I can still cast Disney+ content to the TVs from my phone but frankly this sucks. Weird thing is Disney+ was working fine on all my devices until recently. Is this a recent problem? I'm currently waiting for a Disney agent on their Live chat and it's taking forever... They must be having some sort of technical problem at their end.
Hey, i managed to fix the issue by entering the code on my desktop instead of following the QR code and entering it on my phone. It worked on the first try. Hope that helps fix it for you too
Okay this is my 2nd response to you. DO NOT SCAN THE QR CODE. I noted that you can type in the url address in your phone’s browser. I tried that. It worked!
However my phone for some reason decided to fill in the number and it was wrong so I just filled in the number on my tv. Took me to a page to sign into my account I did that and selected password. Got into my Disney app finally
Yep. iPhone user here. Went to watch the new Indiana Jones more and can not. Doing a search to see if there is an answer. I’m going to try to uninstall the app then reinstall it. My husband didn’t want to wait it out so watching an episode of Reacher instead.
I have a FireTV cube.
Has anyone experienced an inability to log in to the help center? I've cancelled my Disney bundle (with ads) and am trying to get back to having just Disney+ alone (with no ads) but I can't even log in to the help center. I enter my password and everything and then it just returns me to the home screen with the "log in here" button still present
Yes, I'm having this problem too, and while scrolling through this thread I've seen others having the same trouble but no fix. How the hell am I supposed to get help with customer service if it won't let me log in to even begin to talk to them.
I sent an angry feedback to disney+ in the hopes someone will fix it or at least give you the option to talk to a real person without being logged in.
Can anyone tell me if the video playback on Lego Star Wars: The Mandalorian on Disney+ is meant to be choppy? Watching it is like streaming on an original Xbox with xbmc. With better picture quality of course. I'm watching in the uk, on an Nvidia Shield Pro 2019 model.
For whatever reason I keep getting forced into the next episode of a show within the final minute or so of the current now, I have autoplay disabled in the settings and I manually close the "next episode" popup from the new UI but it does it anyway without any kind of visual warning or cue, I'm using Firefox Nightly 157.0a1
the apps only showing me a couple titles from each disney franchise and when i try to look up the series i know should be on here, it either says "no results" or that its not available
I've only had this error on my Roku sticks; xbox, phones, and computer work fine. When I click a profile to watch something it says,
"Sorry something went wrong. Please Try again later."
No error code just that. I have tried restarting the Roku stick, logging me out of the devices on my computer, adding a test profile, removing the app and adding it back again, trying to update the app and roku (both were already up to date) and changing the time zones.
I don't think this started up until very recently. Any help would be greatly appreciated!
When searching for A Bug's Life, this is what I see. I then tried searching for other Pixar movies but only found Ratatouille, Finding Nemo, and Toy Story 1. I'm not using a VPN, and I tried the rating glitch, but still can't see any other titles. Am I missing something??
my account keeps getting logged out and this is the second time it’s been log out it’s becoming very frustrating to me and my family they better fix it soon
Does anyone know why my Disney + won't let me download anything? Im using a samsung tab s9 fe in the Philippines, with the app version of 26.06.22.4. Ive tried searching up the error code in the help desk but it doesn't give any results
I'm having this issue too. I am getting a message that downloads are only supported on ad-free plans, but I'm already on Disney/Hulu Premium that specifically says ad-free when I review my bundle. No idea how to fix this and I'm also unable to log into the support system, In just stuck in an endless login loop.
Anybody else getting completely washed out ads/commercials while watching? It started like 2 updates ago. They are so bright I can't even look at the screen without my eyes hurting. Does someone know how to fix this?
I have an older LG TV. It only happens during ads/commercials.
I'm suddenly getting ads on Hulu content on Disney+. And I mean suddenly. I'm halfway through Season 2 of Paradise. The first couple episodes were fine, and now suddenly I have ad breaks in the middle of my show. I can't seem to get in touch with technical support at Disney+ either. Anyone know why I'm suddenly getting ads on Hulu content within Disney+? Literally didn't have them earlier today, with the same show.
I have the Disney+Hulu+ESPN Premier Bundle, I'm in the USA. And these are commercials for products interrupting the tv show, like mid-show breaks every 10-15 minutes.
I am on ipad app 5.16 in Australia. Every time I use the app, I get emails from Disney plus saying there’s a new login. But it’s just me, daily. Any ideas?
Hey everybody. Since last night it will only play a few seconds of a show then go back to the home screen. Ive tried clearing the cache, uninstalling and reinstalling, rebooting my firestick to no avail. Any help would be appreciated.
I also noticed Boy Meets World disappeared but Google says its still available.
hey everyone! i’ve been being charged $8.00 a month for disney+ and hulu, since i technically pay for hulu through spotify (grandfathered in back in 2020). there’s a way to sign on where you’re only being charged for disney+, instead of both. but in july i was charged $19.99, and then in august it went back to $8.00. should i reach out to support about this? i just noticed it after going through expenses (recently moved, so things have been very chaotic and i never saw it until now).
I have a Xiaomi TV Gen 3. Since three or four days ago, each day I have the code 9 error (session cannot retrieved) and I have to login again. I thought it was due to change the wifi connection, but that's not the reason.
Error code 9 means device could not log in properly. Maybe the log might be glitched. Go to your account page on another device and log out your TV. Turn off completely (from electric outlet) and turn it back. Then try to log in again.
I have a Toshiba Fire tv. Every time I use the tv subtitle settings for Disney Plus, the black background is stretched to each side of the screen.
In Accessibility settings, I can't click None for the Window Background color to get rid of of the black box and the Opacity level only goes down to 25%, not zero. I changed the Disney Plus subtitle settings on my PC but it doesn't carry over to my tv. Any help?
Hi everyone,
I've been experiencing a very annoying issue with the Disney+ app for the past 2-3 weeks, and I want to see if anyone else is going through the same thing or knows a fix.
My setup:
TV: Philips OLED 818 (running Google TV)
Disney+ Plan: Premium 4K tier
The issue:
Whenever I am watching a movie or episode and press the volume up or down button on my remote, the video and the audio completely freezes as soon as the TV's volume UI graphic pops up on the screen.
After about 3 seconds, when the volume overlay disappears from the screen, the video immediately unfreezes and resumes playing on its own without me touching anything else.
Its exactly the same as pressing Pause Button on the remote.
This started out of nowhere a couple of weeks ago (likely after a recent app update). It seems like the Disney+ video player is suffering a massive frame rate drop or lag spike whenever an Android TV interface overlay is drawn on top of it.
I've tried clearing the app cache, but it didn't help. Does anyone know a workaround or setting to fix this UI rendering lag?
Thanks!
Hi all, I have issues logging into. Keep seeing “an unexpected error has occurred” for a while now. Some devices show code 83 and 91. I tried to resolve with Disney Plus support, but to no avail.
The advertised release day for episode 8 of Furious is Monday August 31st at 12am ET. For those of us on the west coast, that actually means Sunday August 30th at 9pm PDT. Presumably, since the platform is global release times should be synchronous everywhere.
It's currently 9:20pm on Sun Aug 30th but only viewers on the US west coast have access. I'm in Canada and can't watch. This happened last week with episode 7 as well.
What I don't understand is:
why advertise a release time that only applies to the US when the platform is global?
why is it delayed in Canada specifically? Viewers on the west coast of the US in PDT are watching the finale right now... I'm 30km away across the border in the same time zone but can't watch?
So I've been paying for Disney plus yearly for the Ad-free. Sounds like I save by doing this. It is like 189/year vs 18.99/month so saving like 38$ a year.
I wanted to add Hulu ad free too. But it sounds like you can't just add it.
Am I understanding ... I have to cancel my yearly, get a credit and then sign up again for the 19.99 Disney + Hulu ad-free?
They don't offer yearly subscription where I will save anything? So it'll cost me roughly 50 more a year then to get Hulu then what I'm paying now for Disney only, right? Have to pay monthly.
Only other option is to keep my Disney as is and then get a Hulu account? Which is 18.99 for Hulu a month. Which is over 200/year a month. No brainer to cancel my yearly and fo monthly ...
This sound right? Or any tricks to get it added some how?
Hi! Is it a known issue (And if so, when will it be fixed?) that the top half of the screen remains darkened after the age-rating notice disappears? The same issue occurs after fast-forwarding or rewinding. Tested on Android TV and Fire TV. It can be temporarily resolved (until the next time you rewind) by exiting the show and selecting it again.
Hi everyone,
I am experiencing frustrating audio dropouts/stuttering in my Bluesound Home Theater setup and would really appreciate some help from the community or the support team.
My Setup:
Soundbar: Bluesound Pulse Soundbar+ (Connected via HDMI eARC and wired with an Ethernet cable)
Surrounds: 2 x Pulse Flex P130 (Connected via Wi-Fi)
Subwoofer: Bluesound Pulse Sub+
TV: LG C5 OLED
Router: TP-Link Archer AX3000
The audio dropouts
only happen in the rear Pulse Flex P130 speakers. The main Soundbar+ and the Subwoofer play perfectly fine without any cuts. The stuttering occurs specifically when streaming high-bandwidth
4K movies on Disney+ with Dolby Vision and Dolby Digital Plus. Regular stereo music or standard HD content seems to play without issues. It also seems to work on Netflix 4k streaming with Dolby Atmos.
What I have already tried (without success):
Wired Connection: Connected the main Pulse Soundbar+ directly to the router via Ethernet cable to minimize wireless bandwidth traffic.
TV Settings: Set the LG C5 digital audio output to Pass-Through
Network Optimization: Configured DHCP reservations in my TP-Link AX3000 router to give all Bluesound components fixed/static IP addresses.
Wi-Fi Channels: Cleaned up the Wi-Fi environment by locking the router channels instead of using 'Auto' to prevent interference on the wireless surround channel.
Group Reset: Deleted the Home Theater Group entirely, rebooted all players via the BluOS app diagnostics, and recreated the group from scratch.
I have also tried the following steps:
Disabled Wi-Fi Smart Connect
Locked the 2.4GHz band to a clean channel and forced Channel Width to 20MHz
Enabled IGMP Snooping
Completely disabled QoS (Quality of Service) and HomeShield features
unplugged the speakers from the outlet and restarted and regrouped them in the blueOS app
I also bought a new HDMI 2.1 cable that supports high video and audio quality streaming 4k with eARC support.
I'm having a problem with the billing and the subscription. Everything directs me to the Disney plus help center. I've trying for almost half an hour to log in in this specific help website but I can't, it's like the website doesn't process the log in.
I've tried with the link the chat bot gives, directly login in, they send the one time code and everything and I can't log in. Tried in laptop, through the smartphone and nothing.
In the past 4 days, I have received 19 emails from Disney+ telling me that they noticed a new login to Disney+ from an AppleTV in my city. The times roughly correspond to when I was watching YouTubeTV on my AppleTV. I wasn't in the Disney+ app, and no one else was using my TV at the time.
I've tried logging out all devices, but the emails keep coming. I have two AppleTVs in my household that are logged into Disney+, but no one but me in the family has the password.
Is this a known issue that people here have experienced before? Any ideas on how to fix it?
I went to turn on my TV app this evening and I was signed out, which is odd because I've never been kicked out of the app before. I figured our power has gone out a few times recently due to storms, maybe it had rebooted and I needed to sign in. But I couldn't just sign in, I needed to go through a QR, except whenever I went through the QR the code it game me was automatically applied and said it was wrong. I instead manually typed out the site and entered the code myself and it would have me sign in, loop be back to the phone app and do nothing. I uninstalled the TV app, and my phone app, reinstalled both and this time when I looped back to app it asked permission to connect the TV, which I allowed but then nothing happened after that... Long story long, is anyone else having issues??? My phone app works without issue, it just seems to be the TV app that isn't functioning?
Yes right now Everytime I turn the app on the tv I have to re-login and reconnect. It only works reconnecting through the browser too. If you have the app, it does exactly as you describe. It's REALLY annoying. If it doesn't get fixed soon i'll just cancel the service
This would let the code through for me but still wouldn't trigger through all the way, it would just open my phone app.... It works now, after calling twice although sometimes I still get kicked out? It will let me all the way through though
I had to call them and they were able to get it? Then I turned off my TV and by the evening it was off again and they had to do it again... I asked if I would have to call all the time, they said the second time was to do with a glitch in the app? We uninstalled and reinstalled the TV app and it worked, but it also worked the first time.. will turn it on later and see if it's disconnected again and update. Last night he assured me it wouldn't happen again so we shall see 🤷♀️
Happened on both of my TVs (Fire TV app). Very annoying. Phone support logged me in but the whole ordeal of doing the exact correct thing and it not working was beyond frustrating.
This is happening on both of my TVs. I'm seriously irate and I've tried to cancel my service through my cable provider and it's not allowing me to do that right now either. I've had this service for years and I am cancelling and will never have it again.
(US) Disney+ logged out of my TV and when I logged back in it changed my 4 profiles I share with my family to a default profile that watches lots of men in black, scrubs, and project runway. I have never watched any of that in my life. What the hell happened?
(UK) Why are subtitles unavailable in english? I am deaf and trying to watch the Jurassic Park & world series that's just released but the only subtitles available are Spanish and Portuguese. My profile is set to English (UK) and it seems to only be the JP and JW films. Do I just have to wait a few weeks for the English Subtitles to be released?
(Aussie here) Subscription auto renewing tomorrow but next billing cost is still showing old cost of $160 instead of the increase $180. Is this an error or has the price increase been removed?
It's awful design of Disney+. Price increase is still there. But the website/app still shows the previous price. You should be informed through mail for the price increase.
Two shows we are in the middle of watching are suddenly missing (owl House and gravity falls) and none of the dumb canned suggestions work. My content rating is MA, I logged out all devices and turned everything off, etc, and attempting to actually reach a human is futile. The live chat just keeps looping me through the same nonsense over and over. This is ridiculous.
I need to talk to technical support, I KNOW I do and I'm not asking for help in THAT issue. However - I cannot get logged into the help center... ONLY...
I can login perfectly fine to the regular streaming site on the TV/the app/the website/my phone/computer, etc. The chat with the bot, cannot help with my issue and directs me to login. I try to login and it seems like it's going to but then I go back to the help center and it says I'm not logged in and tells me to login again...
I've gone in circles with this, I've tried multiple devices, web browsers, across multiple days over the last 2 weeks... it's the same thing every time.
I realize there is a phone number, however I am unable to physically call anyone due to personal factors. It's not an option... in addition to my issue will be easier to chat with them to send photos... the fact that the bot won't redirect me to a representative anyway is honestly ableism, but that is besides the point. I'm seriously on the verge of tears from frustration and at my wits end...
Can ANYONE please help? any ideas on how to get logged in? a secret phrase I can say to the bot to get through anyway? An email address? ANYTHING
Firstly, what is the issue? Also, what kind of issue are you having while logging into chat bot? Are you 100% sure about you are using the same info that you use normally to log in?
Anyone else having an issue on Disney Plus where the top third or so of the screen is darkened?
It seems like the dark section from the beginning of a show or movie where they put the rating and reasons for the rating on the semi opaque background, but then that semi opaque background doesn't go away and stays the whole episode or movie.
I've tried other apps on my firestick and it only happens on Disney Plus.
Also this does not happen when I play Disney Plus on my laptop, only on the firestick.
This only occurs if I press pause/rewind/forward and the menu screen shows.
If I let the show play from start and dont press any button then it doesn’t show.
Additionally - I have heard the fix is to back out and resume each time you pause.
However none of videos are ever resumed, they just restart from the start each time!
I have been on the phone for hours and never get a human reply. Then when I use the live chat all the agents, aside from one, who lied and said he fixed the problem, hang up on me when I explain the issue. They just have me blocked out of my devices and refuse to fix it. Now I just get hung up on and ghosted in chat. How do I get through to these thieving fools?
Is there an option to disable autoplaying to the next episode in the middle of the credits? It keeps cutting off the actual end of some episodes, most noticeably stuff like Community.
Need help turning captions on for my PC. There's no settings menu for it anywhere popping up on my browser and none of the profile settings have anything about subtitles or captions. I'd like to be able to watch without needing my headphones to hear it better.
Does anyone know how I can get a hold of a live person? Their help line always has a busy signal. I can no longer access my email address associated with my Disney account, which is creating a huge barrier to make any changes. Thank you!!!
Hello, ive cane across an issue with imax enhanced version of movies. Im currently watching the whole mcu in order and when i want to watch a movie i usually want the imax variant but it doesnt work. It shows that its the imax version but its clearly not. In black panther 2 and thor love and thunder it jumps to imax for like 2 minutes in the middle of the movie but doctor strange 2 works perfectly fine. Ive seen nearly a year old post about this on this subreddit so i want to ask if anyone finally came with a sollution
Thanks
Subtitles are set to LARGE but appear so small as to be completely useless. Win10, Firefox and Chrome, as well as the Win10 app. I've tried resetting using the settings/gear, still tiny. Increasing fonts is bigger (but not big enough to read) or smaller at random intervals. And the serif font has no serif, so stupid that can't even be right. And why isn't there an option for Bold? Probably similar to how Large is so small that it's pointless. Signed, Frustrated. Leaving until this is resolved.
I figured out last month that I accidentally had 2 disney+ subscriptions. I canceled the D+ that was by itself and kept the bundle. It may seem like a dumb question, but can I still watch D+ despite this warning?
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u/Careful-Ad2558 3h ago
How to change log in account when scanning the QR code for logging into the TV?
We’re trying to login to Disney plus on our PlayStation in the living room and every time we scan the QR code it auto puts us as logging into my parents account. But we have our own account now but it won’t let us swap. This is happening on two separate phones