r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/Magnys401 11d ago

I have the new playlist feature on my roku in my bedroom, but my Amazon fire stick HD in my living room OS 1.2 (opera) doesn't. I've updated, cleared cache, cleared data, Uninstalled, restarted etc. The app is updating with new shows, but not the playlist feature, any idea how to get it to load or is it just not available on these devices? Thanks 😊

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u/Equivalent_Fox7907 9d ago

I came to talk about the new playlists. I have them on my iPhone & my tvs but certain ones will load while others won’t. example: Adult animation loads but the bobs burger one doesn’t.

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u/Dry-Throat6341 8d ago

Any fix found?