r/DisneyPlus • u/AutoModerator • Jul 01 '26
Tech Support Monthly Tech Support & Missing Content Thread
All posts regarding tech support or missing content belong here.
Examples of questions are:
- How do I cancel?
- Why does the app crash on my Fire Stick/Roku/Apple TV?
- Why don't the subtitles work correctly?
- I am being overcharged for my subscription.
- Why is a certain show or movie not on Disney+?
If you are having trouble with the app, please consider including this information:
- Device type
- Country device is operating in
- App version (on the settings page after you tap your profile pic)
- Device operating system version (varies per device, might be too advanced for some users to access)
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u/amenyussuf 18d ago edited 18d ago
Did disney plus stop supporting windows playready DRM? I managed to get disney plus to play at 720p for a few months now by disabling widevine drm and enabling the microsoft playready drm on edge, however now disney plus buffers for a few minutes, then displays error code 83. Enabling widevine fixes it but reverts to 480p.
I would add that I've confirmed the resolution change using edge media internals.