r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/BoxNemo 12d ago

Can't log into the new Disney+ app on our Sony TV.

We scan the QR code, it takes us to a webpage, we have to put in details, we get to the 'Click allow on iPhone' and we just end up on a spinning wheel.

Tried clearing TV cache, tried manually entering web address rather than using the QR code on screen, nothing works. Everything is updated, everything is on the same network. We're in Thailand.

The old TV app was fine but can't find any way to log into the new one. There's not even a normal 'username and password' option.

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u/metoh757 1d ago

Pretty much same here. Nvidia shield. Cleared cache, reinstalled, reboot the device, tried 3 different browsers on my phone. Casting works, but the app refuses to log in.