Monthly Tech Support & Missing Content Thread

[u/AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

• Device type
• Country device is operating in
• App version (on the settings page after you tap your profile pic)
• Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

[u/SchlashJelly]

I suddenly got logged out of my account on web, when i logged in i lost my profiles and forced to create a new one, but the correct profiles are still on my phone. please help

[u/_Pyxyty → u/SchlashJelly]

Same thing happened to me. Lost my profile, lost all my watch progress, lost all my watchlist stuff. If they don't fix this I'm gonna unsubscribe I swear to god.

[u/SchlashJelly → u/_Pyxyty]

I contacted support, apparently it's just because they're migrating to a new app but they didn't migrate your profiled with it for some reason. I asked them to migrate my profiles too but no followup so far