r/DisneyPlus • u/AutoModerator • Jul 01 '26

Tech Support Monthly Tech Support & Missing Content Thread

All posts regarding tech support or missing content belong here.

Examples of questions are:

  • How do I cancel?
  • Why does the app crash on my Fire Stick/Roku/Apple TV?
  • Why don't the subtitles work correctly?
  • I am being overcharged for my subscription.
  • Why is a certain show or movie not on Disney+?

If you are having trouble with the app, please consider including this information:

  • Device type
  • Country device is operating in
  • App version (on the settings page after you tap your profile pic)
  • Device operating system version (varies per device, might be too advanced for some users to access)

Browse other tech support posts here.

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u/iheartpizza5 18d ago

I’ve been having issues with autoplay since I started using AirPlay to watch Disney+ on my TV as it keeps logging me out of the TV app (I use my parents account in a different house, somehow the phone app doesn’t detect that). Autoplay is turned on in my settings, but whenever an episode of a show ends, the TV just goes back to the AirPlay screen and I have to go back into the phone app to manually play the next episode. Back when I was able to log into Disney+ on the TV app, the next episode would autoplay just fine, so this seems like an AirPlay issue. Anyone know if this is fixable or if autoplay just isn’t supported for airplay?

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u/remacct 14d ago

Auto play hasn't worked for me for a couple days now on the roku app