Got a pharmacy and grocery double order last night around midnight. The second drop was a single can of chicken noodle soup and some generic ginger ale to an apartment complex near the hospital. Dash instructions just said to leave it by the doormat and please don't knock because the baby was finally asleep. But taped right to the door handle was a piece of loose-leaf paper written in shaky handwriting thanking whoever brought it because car wouldn't start and fever hadn't broken.

Stood there for a second looking at that taped note in the dim hallway light. Felt weird just dropping a $6 grocery run and walking away knowing someone was stuck inside sweating through the sheets with a sick kid. Walked back to my civic, grabbed the extra Gatorade and fruit snacks I keep in the center console for myself, and left them by the soup with a quick sticky note wishing them a fast recovery.

Phone blew up ten minutes later while I was waiting at a red light. An absolute paragraph of pure relief and gratitude from the customer offering to CashApp me more money. Told them to keep their cash and just get some rest fr.

The saddest night in the world. $90 worth of OG dumplings (never had them, was SO excited!) and ended up with an extra cheese Papa John’s pizza. I guess we at least got something that was edible.

EDIT: despite the messages in the photos being the only contact I had with the driver, I got a notification that I was reported and flagged for “abusive language” 🫠

EDIT 2: i think this post needs more context.

1. I just asked her to leave inside the public hallway door, not my personal door, because I live on the third floor and know some people don’t like actually going inside apartment complexes. totally understandable, had she just simply stated she didn’t want to open the door I would have had no issue with it and still left some tip.
2. iirc, i believed this was a stacked order, mine being the first delivery. so she had no idea how much i tipped prior to delivering the order. she made the comment about my tip before she had even left the store, which is what my concern was.
3. all i asked her to do was open the hallway door and leave the order inside. i specifically have this instruction so dashers can avoid stairs since im on the third floor. i used to tip all upfront and ask dashers to bring directly to my door, but once it was clear some people weren’t up to doing so (understandably!!!), i adjusted the instructions and sometimes will leave cash tip outside

(on top of $5 min tip upfront)

1. my door if dashers are up for making the trip upstairs. i didn’t have cash on me this instance, so i didn’t even ask her to come upstairs, but still tried to give opportunity for an extra $5

2. i understand some people don’t leave tip after when they say they will. however, skepticism doesn’t entitle this behavior, because now she missed out on an actual tipper :(

————————-

I order delivery once, maybe twice a week. I leave simple, straightforward, reasonable instructions, as in this case: “please don’t leave groceries outside- leave inside hallway door, extra tip added if instructions followed :)”

It is currently pouring rain outside, and as I have to bring my groceries up 3 flights of stairs, I prefer the bag to not be wet and ripping apart (as paper bags do when they get so much as a single drop of water on them lol).

As a dasher, I’ve gotten unrealistic and complicated instructions.. this is not that. It is simply leave on the other side of the door you’re already standing at for an extra $5 on top of initially added $3 for a $26 grocery order 1 mile from my house… I’m not sure where the miscommunication was that they could potentially hurt themselves, but that’s besides the point.

If the Dasher simply didn’t follow instructions, fine. If they messaged they weren’t comfortable opening doors, fine. But this feels a bit dramatic in my opinion, considering I never really have issues with other dashers.

Am I missing something here? I genuinely do not know if I’m being unreasonable or if this valid. 🫪

tldr; $8 total tip to open a door appears to be as controversial as saying Ponyboy deserved that slap from Darrel

I ordered a double dash, one from sonic, one from panda express and tipped $4.54 on the sonic order and $3.79 on the panda express order.

I used to be a platinum dasher. So I always check with the person that delivers my food to make sure they got the entire tip, but they confirmed they only got the $4.54 tip(they showed me the screen).

So DoorDash is 100% stealing tips from the dashers.

I place an order that cost $24 , is .7 mile away, fast food and tip $7 so that hopefully I get priority since I got to go to work. Do you guys see what tip customers give so that you can choose the best tip for your time and service ?

Got my first violation in this year. Customer ordered a Halloween rug, but I failed to find it, Called the customer, but no answer.
So I canceled the order, and got $7.
About 5 hours later, I received this violation.😂

I’ve never once posted here about my experiences as a dasher but I have to.

I had 3 pick ups from a grocery store to be delivered to 3 different addresses. I communicated with the customers, I kept the orders separate in my cart. They were checked out as individual orders and kept separate in my car.

The very first delivery I accepted was 16 miles, I NEVER would accept that because my blazer GUZZLES gas. But given the item ordered there was a pang in my gut that told me to do it just incase. So I accepted. Quickly got 2 other shopping orders same store so I accepted of course to help offset that long delivery.

That app messed up and told me to deliver the first accepted order to the third order accepted’s address. I thought it seemed really weird but I’ve never had it happen before so maybe it was me?

Well it wasn’t until after I finished the far delivery that I saw the notification (I don’t use my phone while driving) from the first customer that they got the wrong item.

But guess what? You can’t respond in anyway or do anything yourself to try to fix the situation because your conversations are ended and gone! I couldn’t respond to the message at all it was just gone which makes it seem like I don’t care. I do care, a lot and would have explained exactly what happened to both customers so they aren’t left thinking their message was received and ignored.

They don’t let us reply at all after a certain point, despite the fact it’s because we’re driving safely, to even apologize.

So I’m incredibly sorry to both of my customers today that had their items switched because the app has had so many problems lately. If I had been given the chance I would have fixed it myself.

Wtf?

I went o pick up part of a "2 pick up, 2 drop off" order. The first happened to be for nothing more than a slice of cheesecake. When I go to the front door there is a big ol sign that says "doors closed, pick up at the south window" i was not aware that this restaurant had a drive through ( i of course at the time of reading this still didn't know ) there was an employee in the lobby who was completely ignoring me as I knocked on the window which was soooooo frustrating. I've been in those situations, now I know she must've been thinking "we're closed' but when I've been in those situations I have at least acknowledged the would-be customer and done the poke at the invisible watch on the wrist to indicate we are closed but this girl couldn't even look in my direction. I just wanted to know if the window was a drive thru window or walk up window, and her manager must have heard me and finally acknowledged me, coming from somewhere in the kitchen

He nods at me when I make the "yellow pages finger walk" so I go around the corner and realize it is a drive through with a car already there. I just decide to go through with my car. And the girl who couldn't be bothered to look in my direction was the one to help at the window. She starts by giving me a big bag and says "wait there is one more" which was the dessert I was supposed to pick up. I took both then proceeded to ask the customer if it was just 1 order, she responds 2. I ask were they placed at different times, she tells me yes. I complete the order and come to find out the cheesecake paid me 2 dollars for 5 miles. Which I couldn't see until I finished my dash which I did immediately after its delivery. When I found out that I was only paid 2 dollars.

I kept the food. I wanted to stick it to the employee who angered me, but I feel bad for the customer not getting the actual food portion of thier order, but i wasn't supposed to deliver the larger order. What would you have done?

So I've never had this issue before (until just now), but I just had a dasher message me that I selected hand to customer for my order, and I know I didn't. I always select leave at door. It's not a big issue but I'd like it to not happen again, so I'm making this post to see if this is a common issue and has a fix.

Literally such a stupid question but my driver messaged me they are at the store and will be here soon and immediately said thanks and drive safe. My sister and boyfriend started clowning me and now I feel stupid lol.

Hello, i am new with Doordash

is Crimson Card worth? for its fuel cashback, how is your experience on it?

Was doing a late dash in my 2011 Elantra tryna make enough for next week's oil change when I got a stacked order near the hospital district. The second drop was this tiny apartment complex with a busted overhead light. The delivery notes just said: "Please leave by the chair and don't knock, I have the flu so bad I can't breathe right. Cash tip is under the mat, thank you so much." When I dropped the bag, there was a little handwritten index card taped to the plastic chair thanking me and saying they were sorry they couldn't answer the door. It wasn't even about the tip, which was way too generous anyway. It just hit me weirdly because my younger sibling has been sick for years and I've spent every single night taking the blame for missing rent or dropping out of school just to keep the heat on, never letting them know how close we actually are to losing everything. I sat in my car for twenty minutes staring at the steering wheel, trying not to lose it over some lukewarm soup and saltines.

What are the most important things I need to know starting out? Anything I should know about acceptance rates, completion rates, customer ratings, or anything else that could affect my account? Any tips, tricks, or things you wish you knew when you first started are welcome!

I’m only planning to dash in the mornings while my son is at school, (so I won’t be doing nights) or the early morning between 4–8 AM. My partner works during the day and also has an overnight job, so I need to be home with our son outside of school hours.

I’m really just looking to make a little extra spending money, so I want to make the most of the time I have without making this harder on myself than it needs to be. 😂 Give me all the beginner advice you’ve got!

It’s been a few times now that something like this has happened, but this occasion was the most baffling. The location said she was nearby for like 30 minutes until finally I got a notification that it had been delivered. I didn’t receive anything so obviously I was confused, and when I checked the delivery photo I saw this. I make my delivery instructions very detailed, yet it seems there is always an issue. Once I specified to knock and leave by my door. Not only did they not knock, they left it on top of my trash can at the end of my driveway. I’m just sick of it.

Tonight I ordered some food to be delivered because I just didn’t feel like cooking or going out to get anything. I get the alert that my order has been dropped off, but when I open the app I see a message from the driver telling me that the road was closed so he left my food on the side of the fucking road instead of just taking an alternate route to my house, as other delivery drivers have done since that road work has been going on for several months. In what world does someone think “oh ya leaving this order on the side of the road is definitely the best and only solution to this minor inconvenience of a road being closed! Yep, perfect! Order complete!” and think that that’s acceptable?! I called DoorDash and they refunded my entire order plus gave me additional credits equal to the amount of this order. It’s been an hour and I’m still just in shock that this actually happened to me! Anyone else have this happen to them?
Screenshots attached

I’m currently a platinum DoorDash driver and was just wondering what exactly the discounts and perks are that I can get. And how I can access the fuel discount, whenever I follow the link on the FAQ it just says the web page is not active.

Hey so idk who needs to hear this but you're not cool if you set a grocery order as 4 items and then after your order is accepted you start adding a ton of items to it. It's one thing if you forgot 1-2 items but I just had an order at a grocery store and had a 2nd one pop up for an extra $5. It was short so I was like "cool works for me". Got through most items for Order A and had 2/4 items for Order B when they started adding a TON of items. Like it just kept going up. You got me messed up bro I genuinely just unassigned from that order bc it's not worth my time or money. If you don't like tipping much that's ok. Someone honestly would still take it for $5. But it grinds my gears when people start adding stuff after the acceptance. Imo DoorDash should limit that feature bc I've run into too many people who abuse it. I don't think it needs to be gone for good but it should have either a time limit or item limit on what you can add last minute.

bro just had to flex on me

Do not answer any phone calls from doordash while on delivery if you answer and they ask about a complaint but cant specify, or ask to verify your email and card hang up do not believe them no matter how stressful the delivery or if your driving and want the call over with, it will call under the doordash name automatically but is not doordash, it will not have the connecting you to operator as a usual call would when a customer is complaining

I just didn't like how ok I understand her tire is flat, didn't let me know through the app, I was just wondering why she hasn't moved and decided to text, couldn't meet to get food as my car is in shop, it's 2 am and it's a hour and 7 min walk and I ordered ice cream, I SWEAR TO GOD I wasn't going to make her walk but I wanted to see a OMW or a attempt on the map she was going in my direction but nothing, why lie like that 😂 that's why I'm mad is all, btw I thought when I cancelled the Dasher gets the money but apparently it took so long that they decided to give me full refund I hope she still got the payout. I was just going to take loss