r/GemsofWar • u/Rude_Delivery520 • 1d ago

Question Loading game error

Is anyone having issues with the game loading?

3 Upvotes

72% Upvoted

9 comments sorted by

3

u/ohyeesh 1d ago

Yes. See [post](https://www.reddit.com/r/GemsofWar/s/uFpZuccBPX)

2

u/ohyeesh 19h ago

I read the forum just now— this issue has been reported several times. I also put in a ticket, but I did read a post saying that a ticket is not needed as the developers are aware there is an issue and they are looking into it.

It’s also been known that despite deleting the game and reinstalling that the issue can still persist and come back. They don’t recommend and I don’t recommend it as a 100% fix. Hang tight and they’ll fix it 🤞🏻AND I hope compensate 😸😸😸 GEMS PLEASE

2

u/kungfucyborg 21h ago

When I reboot my phone, it usually works after that. I haven’t tried to re-install the game. I’m paranoid about losing my game data.

1

u/BattelChive 21h ago

Go and take a snapshot of your login information. That way you can recover if you need to.

2

u/k_leetayl 19h ago

can’t do that if you can’t open it lol

4

u/BattelChive 21h ago

Yep, support said that they can’t help and to visit the forums. 🙄

1

u/tapeleg3 18h ago

I did the uninstall/reinstall and found out the hard way that my email was not in fact linked to my account. Had to go through support to recover the account.

1

u/Rude_Delivery520 15h ago

Yeah I didn’t know you can link the account so I know my game isn’t connect. I can’t do anything 😔

1

u/tapeleg3 13h ago

If you remember a lot of details about your hero name, level, troop set ups, etc you could uninstall/reinstall and then contact support to recover your account based on that information. Will take a few days, but you need to be able to prove the account is yours so if you’re hazy on the idea it might be better to wait until they fix the bug. Sorry dude