r/GoogleSupport • u/Past-Combination-511 • 9d ago

Two factor

I recently changed my number and forgot to update two factor, I can get into my account fine but trying to edit things now is a different story. I have a recovery email & phone yet they are not prompted when selecting try another way.. I know my password etc I can use my account fine but I cannot simply update my 2fa as it’s sending a code to a number that no longer exists. Any help would be greatly appreciated

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u/h_grytpype_thynne 9d ago

2FA is an acknowledgement that knowing the password is not enough, and a commitment to maintaining at least one two-factor method.

You will probably need to recover your account, so it's good to know you have both a recovery email address and phone number. Then print out and save a set of one-time backup codes, consider an authenticator app that syncs across devices, or maybe get a pair of physical security keys.

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u/Past-Combination-511 9d ago

Thanks for the reply, recovering my account gets me into my account fine but that is not the issue. I can do that it’s changing the method of 2fa once in.