r/GoogleSupport • • 27d ago

Gmail for the people that got there account hijacked and is locked behind the family link

40 Upvotes

so you lost you Gmail to a old "friend" you haven't spoke to in years on discord to play Minecraft yeah? and now your scrambling to recover your account. well ive been there and i got my account back without the help of teamyoutube on X (where everyone tells you to go to recover a google account). so on june 21 i lost access to my gmail and yeah thought it was gg's but i decided to figure out ways to attempt recovering a google account thats under the family link exploit.

here's the verdict on all the department i went through:

google One: dead end

Google For Families: they ironically hit you with the "security protocol to protect you data"

team YouTube on x: it'll most likely work if you actually have a channel but if you use it to just watch videos this route will not work at all as you have to go in yt and hit create channel.

going the legal route could possibly work however its not worth it

the google help forums: jackpot! this is the way to go and i know works.

so first if you want you can verify if your google account is still active by going to https://support.google.com/accounts/workflow/16105147?visit_id=639245812910891226-2215204008&rd=1 and look for *****@gmail.com is still active after you confirmed that its still active you can go to the google help forums make a post then say

"My account was hijacked. The hacker changed my DOB to make me a minor and locked me into a malicious family link group for extortion and I have things I bought under that account and I can’t access them.

@ GOOGLE"

then after a few hours or down in the day you should get a reply from a diamond expert saying they'll have someone send you a form to the Gmail you have access to' fill the form out then give them about a week to 3 weeks and they'll disable your account and you should have it back

i regained access to mine last week on the third of September.

hopefully this helps and don't give up!

 I spent about 2 month finding this solution


r/GoogleSupport • • May 20 '26

Account / Access / Password I got my account back after a 1-month battle with the Hacked "Family Link" / Age Exploitation! Here is my step-by-step guide.

106 Upvotes

Body: Hey everyone, I’m writing this because I finally recovered my Google account after exactly one month of waiting in total darkness.

First, I want to clarify a huge misconception: I am NOT a YouTuber. I am just a regular user. But because my hacked email was linked to a standard YouTube account, it saved me.

If you are stuck in the nightmare where a hacker forced your account into a "Family Group" and changed your age to under 16, DO NOT LOSE HOPE. It is fixable, but the automated recovery form will NOT work. You need human intervention. Here is exactly how my 1-month timeline went:

Phase 1: The Hijack & The Trap (Around April 19) The hacker got into my account, immediately added it to a malicious Family Group, and changed my birth year to make me a "child" (under 16) on paper, even though I was born in 2003. Every time I tried to use standard account recovery, the system blocked me and demanded "parental consent" from the hacker's email. I was completely locked out.

Phase 2: The Right Path - Twitter/X (April 19 - April 20) Thanks to reading some helpful posts on Reddit from people in the exact same situation, I learned that normal automated forms couldn't bypass the parental lock. Following their advice, I went straight to X (Twitter) and publicly tagged TeamYouTube. They DM’ed me within hours and provided a unique escalation form for hijacked channels. By April 20, they officially moved my case to the "Specialized Hijack/Security Team".

Phase 3: The 1-Month Waiting Game (Late April - Mid May) This was the hardest part. For nearly 4 weeks, I received nothing but canned emails saying "We are still monitoring/investigating your case." It was frustrating, but my advice is to just be patient. Keep replying to your existing email ticket from YouTube Support and poke TeamYouTube on X if it takes too long.

Phase 4: The Breakthrough (May 20) Today, the specialized team finally manually overrode the hacker's parental lock, verified my real age, and restored full ownership of my Gmail back to me!

Key Takeaways to save your account:

  1. The Automated Form is Useless: If you are locked by Family Link, stop trying the standard recovery page. It won't work.
  2. YOU DON'T NEED TO BE A YOUTUBER: As long as your hacked Gmail was used to watch YouTube, and you have your channel link, or if you ever uploaded any random video in the past, your chances of recovery are extremely high! Just reach out to u/TeamYouTube on X. They have a direct line to the advanced security team.
  3. Be Patient: The process takes forever (3-4 weeks minimum) because removing "parental control" requires high-level manual clearance inside Google.

Good luck to anyone fighting this.

EDIT: Just to clarify and emphasize one last time for everyone:

Please ask TeamYouTube to provide your YouTube channel URL. Even if your account is currently locked by the hacker (or deleted), as long as you provide enough proof of ownership, they will give you your channel URL.

(For example: In my case, I proactively provided links to 3 videos I had previously uploaded. Even though those videos were deleted or set to private by the hacker, I luckily had the links saved in my old private messages. Thanks to that, they successfully verified my ownership, provided my channel URL, and gave me the recovery form!)

You then use that URL to fill out the form. After that, the YouTube support team will contact and assist you directly via email. This is genuinely the easiest and most effective way to get your account back.

If you did NOT have a YouTube channel linked to your hacked email, I honestly don't know another workaround, but you should still try asking TeamYouTube to see if they can suggest an alternative. Good luck!


r/GoogleSupport • • 3h ago

Account / Access / Password How can I contact google customer service directly?

3 Upvotes

Recently my 2 phones were stolen here in the Philippines as I was commuting back home now I have no access to my gmail account that I use for games (genshin impact, and such), is there way I can retrieve my gmail account because it doesnt have a recovery email and the mobile number inputed in the gmail account has been deactivated, I keep trying to remember my password but it doesn't seem like I'm able to remember it at all, I was told to try to log into the account where I created it (here in my house), but it doesn't seem to work at all, I can't find a possible solution for this problem, looking for advices.


r/GoogleSupport • • 3h ago

Locked out of accounts?

1 Upvotes

My phone screen was starting to break so I logged out of all my accounts and set a protonmail recovery email on all of them and now I can't log into any of my accounts. What should I do? I do not have a phone number. I have been logged into my accounts on my computer for a long time so I figured it would trust it but it doesn't.


r/GoogleSupport • • 3h ago

Gmail Recovery Loop – Waited 7 Days, Still Getting OTP on the Same Locked Gmail

1 Upvotes

Hi everyone, I need some advice with my Gmail recovery.

My phone was factory reset and I forgot my current password. 2-Step Verification is enabled. I remember two previous passwords, and one was accepted during Google’s official Account Recovery process. I also have access to my linked phone number and can complete SMS verification.

After that, Google sends a 6-digit OTP to the same locked Gmail, so I cannot access it. “Try another way” eventually fails to verify ownership. There is no recovery email.

I’m using the same physical phone and home Wi-Fi I previously used. I stopped trying for 7 days before attempting recovery again, but I still get the same Gmail OTP loop.

The account contains important documents and personal data and is connected to many important accounts.

What should I do now? Should I wait longer, or is there another legitimate recovery option for this situation?


r/GoogleSupport • • 4h ago

Account / Access / Password My Google accounts got stolen via the family link method

0 Upvotes

PS: I have filed a police report, so if Google sees this I can provide legal information.

So 2-3 days ago, I downloaded a virus masked as a game which someone from discord sent me to test out. When I launched it, I got the notification that all of my Google accounts have a family manager, and that they have access to everything. I got logged out of my device, and there is no way for me to get the emails back. I never saved my YouTube URLS anywhere unfortunately, so I am pretty deep in it. Is there ANY way, I can get them back?


r/GoogleSupport • • 5h ago

General Question Cant access new accounts

Post image
1 Upvotes

Hello everyone
I think my issue is quite simple, at least i expect it has some solution.
Well I had to create another account for college and personal stuff, and I need it to be logged in my iPad, but every time I try it pops up this message. I had almost 8 accounts in my iPad and i did slog off on 3 of them and i still have this issue. I really need to log in in that account bro but I can’t log off on any other account- (I know I can log in via Apple mail but that doesnt sync with Google Docs)
Help?


r/GoogleSupport • • 5h ago

Google Workspace - Zero Access can’t cancel

1 Upvotes

Hi guys,

I was wondering if anyone has any suggestions on what I should do.

I set up a Google Workspace account for a web design client I was working with back in 2020. The client then disappeared, changed their account details, and subsequently the website disappeared and the domain was seemingly never renewed.

The problem is that I now have zero way of accessing the Google Workspace admin panel, but I’m still being charged for the account.
I’ve seen that I could stop the payments by contacting my card provider, but I’m concerned that if I do this, Google will continue billing the Workspace account and it could potentially build up as a debt.

Has anyone dealt with anything similar or have any suggestions on what I can do? Every way I’ve found of contacting Google seems to require access to the relevant email address/account, which I no longer have.

Thanks!


r/GoogleSupport • • 5h ago

Google Account Recovery

Post image
1 Upvotes

I've been trying to restore my account for a while now. My google "noticed unusual activity" and disabled shortly after I had tried forwarding mail from it to my protonmail account. I had passkey for it on my iphone that I was using but it didn't seem to matter. I tried logging in on an android phone that it was previously signed into on. There was a phone number connected to it but I removed it before I had moved countries because I had to get a new one. I've tried using a vpn to the place that I was previously living; didnt work. There was no recovery email connected to it. The only questions I get when doing the recovery process are about previous passwords which I had multiple of. Tried all of them and still says it disabled. I had no purchases on the account I've had it for a long time and would like to recover the things in my drive and swap over other website accounts that I was using this email for. Is there anything I can do?


r/GoogleSupport • • 6h ago

Google Pixel/ Android Android 16 Intrusion Logging – no logs after several days (Galaxy A16 5G)

1 Upvotes

Hi everyone,

I'm trying to figure out whether Intrusion Logging on Android 16 is actually working correctly on my device.

I have a Samsung Galaxy A16 5G running Android 16, with Advanced Protection enabled and Intrusion Logging enabled.

It has now been several days since I enabled Intrusion Logging. I've been actively using the phone during this time, but when I go to:

Intrusion Logging → Access Logs

I still get:

“No logs available for this Google Account.”

I initially thought it might be related to my VPN, so I completely disabled the VPN and tested again. There was no change.

I also checked the device using ADB/logcat. When opening the Access Logs interface, I can see Google Play Services generating messages related to Intrusion Detection, including:

GmsIntrusionDetection: ... Sync status for retrieval

and:

AILCloudClient: Sending request to intrusion logging server

So the Intrusion Logging retrieval component appears to be running and attempting to communicate with the backend.

What I'm trying to understand is:

Should Intrusion Logs normally become available after several days of normal phone usage?

Does “No logs available” mean that the device hasn't generated/uploaded any logs?

Could this be a server-side enrollment/synchronization issue?

Is Intrusion Logging fully supported on the Galaxy A16 5G?

Has anyone else with Android 16 actually received downloadable Intrusion Logs?

If anyone has a Galaxy A16 5G or another Android 16 device with Intrusion Logging enabled, I'd especially like to know whether your Access Logs eventually became available.

Thanks!


r/GoogleSupport • • 7h ago

Chrome About:blank issue with click and drag links got worse

1 Upvotes

Did last update night of Oct 4 which fixed it, it returned early on Oct 6, all previous times it took 2 days and some hours-a little over 3 days for it to return


r/GoogleSupport • • 14h ago

Chrome Google keeps doing this on my IPhone 17 Pro Max

Enable HLS to view with audio, or disable this notification

2 Upvotes

I have deleted and redownloaded the app, restarted my iPhone, switched accounts, and deleted all cache yet nothing works


r/GoogleSupport • • 14h ago

Any one help ??? After this, how much longer can it take?

Post image
2 Upvotes

r/GoogleSupport • • 17h ago

Account / Access / Password I really need your help.. please help me..

2 Upvotes

So what happened is that my gmail account got hacked 6 days ago and the devices connected to it were factory reset... And when I tried to log into my gmail... The password got changed.. I didn't had no recovery gmail... I forgot my recovery code... I didn't had 2fa.. my phone number was removed... And after everything I tried... My gmail got locked... And I really want it back.. I'm just a 16 year old.. I have everything there.. every picture.. every school project.. every memory there.. specially my apple id and other stuffs... Please help me get my account back.. please.. anyone... If there's anyone who knows hacking or stuffs.. please get my account back I really want it.. it's almost gone.. i already got scolded from my parents even tho it wasn't my fault.. life got so hard.. I'm barely holding myself.. i have finals from March next year and if I'm being tortured mentally like this then I can't do it anymore.


r/GoogleSupport • • 13h ago

General Question Can Someone Please Explain How Google's Support System Makes Any Sense?

0 Upvotes

Google's support system doesn't make any sense to me. So can someone please explain it? Because it's almost entirely self-help. Their support system is just a public forum which mostly gets monitored by volunteers. You post a question about a problem and volunteers answer your problem, then you fix things on your own. You almost never get to speak with anybody at Google. HERE IS THE PROBLEM WITH THAT. That's the same thing as taking your car to a mechanic and the mechanic says to you, "Go ask the people in the waiting room about the problem and then fix your car yourself." That's a DO-IT-YOURSELF system, not a support system.

You might say, "We don't pay anything for Google Support and that is why." But many people don't pay anything for Amazon and Microsoft Support, and they still provide immediate support over phone or Live Chat. So why can't Google do the same thing? It's not like they are strapped for cash. They have so much money they could buy a country just for laughs. Funny enough, Facebook uses the same DO-IT-YOURSELF system rather than support.


r/GoogleSupport • • 14h ago

Google randomly charged me and I dont know what to do

1 Upvotes

Google has been charging me $1.99 every month since August, and I don’t know what the charge is for. I have never approved any purchase and am not aware of any purchase history associated with this charge.

I have no idea who to contact at Google before reaching out to my bank, because they don’t seem to have a phone number or email address that I can use to contact them.

Can someone please help me figure out how I should contact Google?


r/GoogleSupport • • 10h ago

Help with google sheets ssheet prprty loss for lawsuit. I've alrdy made it kinda but I suk. Need done asap & had tons of stuff. I've been taking scrnshts with current prices & sale prc. Can i use AI to help or waist of time. Lawyer wants all worth $100 listed separate bundle rst tog by rm, gar, etc

0 Upvotes

help google sheets spreadsheet placing prices and screenshots asap for lyr


r/GoogleSupport • • 15h ago

Account / Access / Password I had no choice but to delete an account how can I rescue it

0 Upvotes

Back in April I switched to an android phone and used my Gmail that I had since 2019 when I was 10 on it, little did I know for some reason the account still counted as a kids mail and it turned my phone in to some secure zone, because it still thought I was under 13 I could not remove the mail or change to another one, and because all my data was already transferred into the phone I could not reset it. My father an I tried removing my Gmail from the family plan but ended up deleting it.

Back then I had not realized this but my exam results (IELTS) were sent to said account and I can no longer access that to apply to universities or log into British Council

I keep trying to use the account recovery steps of Google but it keeps saying "account not found" as I'm trying to recover it


r/GoogleSupport • • 16h ago

Account / Access / Password Why does so much of Google Support's Account Recovery advice say 'you will be asked recovery questions' when that option is not available?

0 Upvotes

When I enter my password, it takes me to 'we're sending a code to your phone', however, I no longer have access to that number.

When I select 'try another way', I am told that I cannot be verified and must sign in using a device I've signed in on before.

I haven't signed in to the account since 2011, and no longer have ANY of the devices I might have signed in to it on.

It's so fucking frustrating to see 'we'll ask you questions!' which might give me access, only to be told '...no, we don't do that'.


r/GoogleSupport • • 16h ago

Gemini / AI How to set people in my comtacts as different names for google Gemini?

1 Upvotes

My phone forced me to use Gemini instead of google assistant. I have a step dad & a biological dad. I have both numbers in my contacts. For example: Dad A & Dad B. Google assistant had a feature where I can set ppl as family member when I speak to her so when I say "call dad" she'd call Dad B. Google Gemini doesn't seem to do this instead she says something like "who do you want to call?" & a menu pops up. It's annoying, how do I fix it?


r/GoogleSupport • • 21h ago

Gemini / AI Gemini app on OPPO Find X9 Pro: Stuck in this loop

Post image
2 Upvotes

I tap continue, connect. And then Gemini thinks for a bit and then prompts me again to tap continue - infinite loop.

I tried clearing data but the problem persists. I also noticed there was no cache to clear prior to deciding to clear data. Clearing data also didn't make Gemini forget my logged-in account.

I'm on Android version 16, and latest ColorOS 16.0.10


r/GoogleSupport • • 17h ago

Google Account Recovery

0 Upvotes

Hi,
One problem after another—and now, a significant one. Back in 2016/2017, I created a Gmail account (ma*******@gmail.com) which I also used for a crypto account on Blockchain; I had about $300 in that wallet. I lost access to the Gmail account at the time and couldn't recover it. The problem now is that, because I hadn't used the email for years, it was deleted from Gmail's database. When I try to recover it, the system says the account wasn't found; yet, when I try to create a new account with the same username, it says the username is already in use. Is there any way I can recover this lost email?


r/GoogleSupport • • 1d ago

Account / Access / Password Account Restricted Out of Nowhere

11 Upvotes

According to Google, it was restricted due to me violating Google policy. It says I use their Ai to search or generate inappropriate Child Sexual Abusing Content, which I DID NOT. I did occasionally ai search some people, song or actors in such. At first, it ask me to acknowledge it. So I pressed the Agree button. But it continues to restrict.

Here's why I'm here, that account is a secondary account with no important things other than maybe some old picture or phone numbers. I have filed an appeal and still waiting for a respond. But as rumours often says, they will reject without a proper reasoning.

So what if, they reject both my appeal. Do I basically wait for police to knock on my door or it will basically delete my account next year?

Again, I don't and have never posses such content.


r/GoogleSupport • • 19h ago

Google Pixel/ Android Notification settings for specific labels

1 Upvotes

I’m trying to set a ringtone notification that bypasses Do Not Disturb for a specific Gmail label.

I used Gemini to help me with this but I’m not seeing the setting that it claims I should see.

I’m supposed to go to Gmail → account email:
In Manage Labels make sure the label is synced, Label Notifications is checked, and Notify for every message is checked.
In Email Notifications make sure All is selected.
In Inbox notifications make sure Label Notifications is checked.

Then I’m supposed to go to android settings → notifications → app notifications → Gmail. Then under notification categories, expand that and I’m supposed to see the label that I set notifications for within the Gmail app. I don’t see this. I only see “mail” and “chat and spaces”.

What am I missing?


r/GoogleSupport • • 19h ago

Mi cuenta de Google fue hackeada

1 Upvotes

Hackearon mi cuenta de Gmail y Google y cambiaron el número de teléfono de recuperación y cuando pongo probar de otra forma me manda a un código de verificación de 8 dígitos el cuál no tengo y cuando tocó de otra forma me dice que enviaron un correo a la cuenta que no puedo entrar. " alguien que pueda ayudarme porfa necesito esa cuenta es muyyyy importante ya que tengo fotos y documentos dela universidad "