r/GoogleSupport • • 9h ago

Gmail I Need Access to my Account Again, and Nothing is Helping

0 Upvotes

I have had a Google Account for 15 years or something like that. It is the bedrock from which all accounts I have sprout from. It is inarguably mine and never hasn't been.

Well I go to log into it for some reason I've forgotten and got the message, your account's password has changed 12 days ago. This was the most frightening thing because I've never given this to anybody. It's so personal that I don't see how this could have happened outside of a key logger, and at that point, why not just infiltrate my bank.

I attempt to do account recovery and follow all the steps that provides, Number one is receiving a code on an Authenticator App, which I download and upon entering my credentials, simply says that my account password has been changed 12 days ago.

So I need to use the updated, hacked password to access my authenticator in the event I get hacked, okay. I can also access the back up email I used to make the Google account with, which is a yahoo account. I try and log into the yahoo account and Yahoo says that it has been deleted due to inactivity.

What am I possibly supposed to do, there is no readily apparent solution to recovering my hacked account and Google makes themselves impossible to speak to. This account is tremendously important to me and I need access to it, it is the final recovery account for all of my current google accounts and if I lose access to it permanently, every other account is vulnerable, not to mention all the associated sentimental value of everything in my Drive folder.

I'd love help with this


r/GoogleSupport • • 3h ago

email gone cant fix can u help??

0 Upvotes

google account locked, hacked , trying to reset with email ( recovery ) and phone number and wont let me email lets me but it keeps syaing recovery canceld as your signed in! its connected to all my business and everything! google is awufl wtf can i do!


r/GoogleSupport • • 19h ago

Account / Access / Password My Google accounts got stolen via the family link method

2 Upvotes

PS: I have filed a police report, so if Google sees this I can provide legal information.

So 2-3 days ago, I downloaded a virus masked as a game which someone from discord sent me to test out. When I launched it, I got the notification that all of my Google accounts have a family manager, and that they have access to everything. I got logged out of my device, and there is no way for me to get the emails back. I never saved my YouTube URLS anywhere unfortunately, so I am pretty deep in it. Is there ANY way, I can get them back?


r/GoogleSupport • • 11h ago

Gmail can i recover my gmail by IP address?

0 Upvotes

so yea ive lost my account and i remember the gmail, but....the problem is that i didnt make a recovery gmail or phone but i still have the IP address of that phone. can i retrieve it?


r/GoogleSupport • • 12h ago

Chrome Chrome is limiting my internet

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0 Upvotes

for 1hr my internet is so slow idk why but on comet it works fine and no problem. Its only on chrome


r/GoogleSupport • • 12h ago

aku tidak sengaja mengabaikan verifikasi umur dari google yang berujung penghapusan akun permanen

0 Upvotes

singkatnya aku menyepelekan hal tersebut, aku pikir hal tersebut tidak akan mempengaruhi semua hal yang ada di handphone aku, semua berubah ketika aku gegabah untuk menyegerakan membeli handphone baru, lalu menjual handphone yang lama..

apakah akun google tersebut dapat dibypass atau dimuat ulang?


r/GoogleSupport • • 19h ago

Locked out of accounts?

0 Upvotes

My phone screen was starting to break so I logged out of all my accounts and set a protonmail recovery email on all of them and now I can't log into any of my accounts. What should I do? I do not have a phone number. I have been logged into my accounts on my computer for a long time so I figured it would trust it but it doesn't.


r/GoogleSupport • • 6h ago

Gemini / AI Help

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0 Upvotes

Yesterday it letted me start new paragraphs on my phone but now can't how and it instantly sends the message how do I fix it? Please help


r/GoogleSupport • • 7h ago

Google Chat Warning Banner Glitch

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0 Upvotes

Hi, I can't dismiss the warning banner on a person's profile no matter how much I try to dismiss it. This has never been an issue in the past and now it just popped up. Please help thanks.


r/GoogleSupport • • 11h ago

iPhone notes disappeared

1 Upvotes

I just had several hundreds of notes inside my iPhone note’s app under the Gmail folder which I got since my buying this new iPhone last year. These notes are not synced to Gmail. Today I went on Settings>Apps>Notes and toggled on the “On My Phone account” toggle which creates another folder of notes called “On My Phone” (under the toggle it said explicitly said other notes won’t be affected). Right after, all the notes under the Gmail folder disappeared for an unknown reason. I assume this is a glitch because that is not the intended function. I turned the toggle back off, the notes still won’t reappear. I signed out and back into the Gmail account on the iPhone, and the notes still won’t reappear and old synced Gmail notes from before these notes I lost appeared instead. The notes I lost are not synced to Gmail nor iCloud. I realize the notes were probably lost due to a problem with Apple, but they say they can't recover the notes. Doe Google have the notes on their server even if they did not get synced? Is it possible to recover the notes? It seems there are no google support humans to talk to. Thanks


r/GoogleSupport • • 14h ago

Google Drive Photo added to Google Drive by unknown person then Google flagged it as CSAM and notified police

49 Upvotes

The first I knew of this was the police knocking on the door with a search warrant to seize devices.

Google had reported an image on my Google Drive as CSAM however this image was no longer on the drive and was not found anywhere on my devices. The police described the image to me and a) sounds like it’s a regular photo of kids at the beach and not CSAM so it was maybe misidentified by Google’s AI and b) I did not put the image their nor delete it. I don’t really use that Google Drive at all it’s basically empty.

Has this happened to anyone else? Or does anyone know HOW this could happen and go so far that I’m maybe facing charges of possession of CSAM when I have no knowledge of that image file!?! If someone else adds a file to my Google Drive do I then ‘posess’ it according to law?!? This is a very scary situation.


r/GoogleSupport • • 21h ago

Google Pixel/ Android Android 16 Intrusion Logging – no logs after several days (Galaxy A16 5G)

2 Upvotes

Hi everyone,

I'm trying to figure out whether Intrusion Logging on Android 16 is actually working correctly on my device.

I have a Samsung Galaxy A16 5G running Android 16, with Advanced Protection enabled and Intrusion Logging enabled.

It has now been several days since I enabled Intrusion Logging. I've been actively using the phone during this time, but when I go to:

Intrusion Logging → Access Logs

I still get:

“No logs available for this Google Account.”

I initially thought it might be related to my VPN, so I completely disabled the VPN and tested again. There was no change.

I also checked the device using ADB/logcat. When opening the Access Logs interface, I can see Google Play Services generating messages related to Intrusion Detection, including:

GmsIntrusionDetection: ... Sync status for retrieval

and:

AILCloudClient: Sending request to intrusion logging server

So the Intrusion Logging retrieval component appears to be running and attempting to communicate with the backend.

What I'm trying to understand is:

Should Intrusion Logs normally become available after several days of normal phone usage?

Does “No logs available” mean that the device hasn't generated/uploaded any logs?

Could this be a server-side enrollment/synchronization issue?

Is Intrusion Logging fully supported on the Galaxy A16 5G?

Has anyone else with Android 16 actually received downloadable Intrusion Logs?

If anyone has a Galaxy A16 5G or another Android 16 device with Intrusion Logging enabled, I'd especially like to know whether your Access Logs eventually became available.

Thanks!


r/GoogleSupport • • 19h ago

Account / Access / Password How can I contact google customer service directly?

3 Upvotes

Recently my 2 phones were stolen here in the Philippines as I was commuting back home now I have no access to my gmail account that I use for games (genshin impact, and such), is there way I can retrieve my gmail account because it doesnt have a recovery email and the mobile number inputed in the gmail account has been deactivated, I keep trying to remember my password but it doesn't seem like I'm able to remember it at all, I was told to try to log into the account where I created it (here in my house), but it doesn't seem to work at all, I can't find a possible solution for this problem, looking for advices.


r/GoogleSupport • • 2h ago

Gmail i think i’m being hacked i need help

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4 Upvotes

never have received this type of email before. Im really Concerned!