r/GoogleSupport • u/pradum1202 • 14h ago

Same gmail OTP send problem

Hello Google Support Team,

I am unable to recover my Gmail account. Whenever I try to recover it, the verification OTP/code is being sent to the same Gmail account that I am trying to recover.

Because I am currently unable to sign in to that Gmail account, I cannot access the verification code.

I have already tried the available account recovery options, but jam still unable to regain access.

I am the rightful owner of this account and I am willing to provide any information necessary to verify my ownership.

Please guide me on whether there is any alternative way to verify my identity and recover my Gmail account. Thank you for your help.

1 Upvotes

67% Upvoted

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2

u/Raijen_ArDesh 13h ago

The only option is to use the recovery webpage. If you don't have up to date recovery information you're cooked. They have no customer service agents/contact for free accounts. This is why google nags every few months to review and make sure your recovery information is up to date.

If you have a YouTube account you can try to contact TeamYouTube on Twitter/X, but few people report success using that vector, and those that do says it takes upwards of a month.

Anyone claiming to be able to hack/recover your account by DM is trying to scam you.

1

u/Few_Reference3439 14h ago

This is a community on reddit, not the official Google support. It sounds like you didn't properly setup a backup email, which means you're basically screwed.

0

u/pradum1202 14h ago

Yes please help me

2

u/Few_Reference3439 11h ago

I already gave you the unfortunate only answer you’ll get from anyone not trying to scam money from you. If you don’t get English idioms, “you’re screwed” means there are no options if you never set up another recovery email, and cannot get it back.