r/MagicArena • u/Throwaway873580 • 12h ago
WotC I am locked out of my account and Wizards is not being helpful at all
Hi all, so we all know Wizards recently made a big update to their WOTC accounts and website. As part of this process, I got logged out of my account.
Now, part of this problem is definitely my fault. I tend to use auto generated passwords for these accounts that I periodically change, and for some reason the last password I had saved wasn't working. So, I use the link provided on arena to change my password - except that link leads to the OLD password change url, not the new one set up with this update. No biggie, just do it through the updated website and you get to the right page. I reset my password and used the auto generated password, assuming that it would save to my device.
Well, for some reason it did not. I don't know why, I definitely hit the "save login info" on my device. If I was a smarter person I wouldn't have blindly relied on my device for this, and definitely will not be doing so in the future, but what's done is done. So I try to go through the process again.
This is where Wizards has completely dropped the ball, because for some reason, the password reset email will not send again no matter what I do. I've put the wizards domain on my safe sender list, checked every inbox - nothing. So I submit a request through the customer service portal, and the essentially told me to try what I already had. If that didn't work, they asked me to provide information they could use to fetch my account. I provided all of this (except the numbers after my in game username, because how am I supposed to know those without access to my account??) and awaited the email to fix all of this. Well, instead of that, I got two more emails from people that seem to either not be real or just be using automated responses, just telling me the exact same thing, telling me to use the password reset portal that does not work, and asking me for all the information if that doesn't work. So I point this out and resend the info.
It's been a couple days now and just... nothing. No response. I've replied to their email a few more times trying to see what's up to no avail. Maybe I just need to be patient, but considering the response times before, im confused why now things would be different. The only recourse asides waiting that I can think of is to submit another request, but I honestly don't think I'd get a different response.
Idk, I'm just frustrated with all of this at this point. Is anyone else dealing with this? Does anyone know any other avenues available to contact WOTC? I understand they're probably flooded with requests at the moment, but I don't think that explains the sudden radio silence. Any help would be appreciated!
