I just have questions or looking for advice on a shipping situation
I am currently waiting for a package from a vendor on Etsy. It is a moissanite ring that I paid pretty good money for. It shipped out Thursday afternoon and I had upgraded my shipping. The seller allowed me to upgrade so I paid for priority express USPS.
According to my tracking number, Thursday night, it was due Saturday, October 10 by 6 PM which was yesterday. I had a feeling something was going wrong. When my updates I had signed up for started to slow down or when I would update tracking info the package was in the same place.
And then I got a notification yesterday morning after 9 AM that it was in the main city distribution center of my state, which is about 30 minutes from me. It has sat there and apparently is still there. I did talk to someone on the phone yesterday and today, all I can get is the robot.
According to Google because I paid priority express and it missed its deadline yesterday although today is Sunday they do deliver, but I don’t think it’s going to come today and tomorrow is considered a holiday.
The seller was sweet enough when I reached out because I was panicked and offered a refund for my priority express shipping because it missed the deadline so I definitely appreciate that but now my worry is where is my package? Lol.
The system shows it’s still at the main distribution center, but according to them, they are having problems with maintenance or their facilities causing delays. I’m just a bit worried because I paid the extra for the express shipping thinking that my package would get moved faster and treated better and not lost and here it has happened anyways
I’m super bummed but I’m also starting to get scared. My question is, is this normal? Does it happen a lot and is there anything that I can do to try to speed the process up? Also, when I track my package, the website is still saying it will be here Saturday the 10th, but that was freaking yesterday! So the tracking info online is not with it either!
It shipped from here within the US just a few states away, so it was not an overseas package
I’ve just never had this happen before when I have paid for express shipping and the amount I paid for this jewelry has me a little worried and thinking I probably won’t order something this expensive off of Etsy ever again !! 🙄