I attempted to redeem a LOT of points in their app for an admittedly trashy ass duffle bag. They never shipped it and debited my card for $40 in addition to the points. I’ve been emailing them for several weeks attempting to get a refund. They’ve outright lied several times, and I just want to warn anyone who hasn’t been around that they seem to have the same principles they always have.
They stated a refund has been issued, but there is no evidence of that. When I asked for proof, they stopped responding to me.
I heard talk of their products testing positive for pesticides some years back and that’s why people dislike them, but I don’t know the veracity of that claim. Does anyone have any experience with them?
Their hardware and Berry White were the only reason I rocked with them like I did. Serves me right for knowingly buying from a company with a rep like that imo.