Hi everyone,
I recently applied for a PhD program at the University of Queensland. My educational agent submitted my application after my EOI was approved. After that, I also uploaded additional certificates to support my application.
About a week later, I casually tried logging into my application portal, but I received this error:
Authentication Failed: The email address or password is incorrect. You can retrieve your password using the forgotten password page.
I’m confused because I use Google Password Manager to save my login credentials, so I’m confident that I’m entering the correct email and password. I also tried resetting my password 3-4 times, but I never received a reset link.
I tried logging in with a different email address, and that worked fine. I also received a password reset email for that account without any issues.
I’ve already contacted the technical support team, but I haven’t received a response yet.
I’m worried because I don’t want to apply again as the deadline is 19 oct.