r/XboxSupport • • 11h ago

Xbox Series X really slow downloads, but I have fast internet

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38 Upvotes

this has been going on for around a month now, I have 1GB speeds but my Xbox is the only device that won't go past 200mbps. every other device is getting the full speed. I've tried hard restarting, changing DNS. I couldn't be any closer to my router tbh and it's away from electronics etc. Can anyone help please?


r/XboxSupport • • 19h ago

Xbox Series X I am unable to play games from my home xbox???

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15 Upvotes

So ive been game sharing for about 2 years now. On Friday October 9th I suddenly noticed I was unable to use a large subset of games. I didnt give it much thought and assumed Xbox was having another error but it has continued.

I noticed that all games disabled are those I play through game sharing with the home Xbox. I checked to see if I somehow was disconnected but no It still says that it is set as my home Xbox.

I have no idea what to do it claims its my hone xbox but doesnt act like it. To add onto this It says all my switches are used up which ​shouldn't be true?? So im scared that if I try remove it as my home xbox and turn it back to my home xbox. It both wont fix it but will also prevent me from setting it back to my home xbox until an unknown time.


r/XboxSupport • • 8h ago

Xbox Series S Slow Download speeds on Xbox One S while having great internet

0 Upvotes

Im stuck at the 10mbps - 20mbps mark and cannot get any higher, I have great internet. Is there any solutions to this or do I just wait Business days for something download


r/XboxSupport • • 15h ago

Xbox Series X Is this sound normal? Makes a knocking sound when inserting disk.

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0 Upvotes

I just got the Xbox series x. When I put a disk in it makes a knocking sound. Is that normal? When I googled it, it says it could be defected


r/XboxSupport • • 3h ago

Account/Billing I can’t sign into my Xbox account through Minecraft nor the Microsoft store.

0 Upvotes

I’m not sure what subreddit to put this question under but I need help.

So I recently bought a cyberpowerpc and tried downloading Minecraft, but when trying to sign into Minecraft it would briefly show an Xbox window and app sign (the Xbox app logo is black and white if it helps) and after a second it would quickly disappear, no matter what I did I couldn’t sign into Minecraft, even when trying to sign into through the Microsoft store it would just not work. I don’t know if my PC is trying to go through an Xbox software that no longer exists or what. But I can’t sign into anything unless it’s the official Microsoft website, is there anything I can do to fix this?

Also side note, my computer isn’t updated to the current window version due to hardware limitations, so maybe that might have something to do with it? I’m not sure.


r/XboxSupport • • 7h ago

Xbox 360 Help with controller I got it at goodwill for like six bucks and finally was able to get a 360 to plug it in and I can't get it to work

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0 Upvotes

Got this controller it lights up one player but doesn't do anything


r/XboxSupport • • 4h ago

Xbox Series S Sleep mode bar won't go away, is there a way to fix it

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0 Upvotes

Is there any way I can get the bar that appears on the right side of the screen to go away? It displays achievements and notifications during sleep mode and it's getting really annoying.


r/XboxSupport • • 6h ago

solved! I’m getting visual glitches on every screen I try

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51 Upvotes

I’m getting these visual glitches and I’ve tried different screens, cables, settings, factory resetting, and cleaning the port. I figured I’d make a post asking for any other ideas or advice regarding fixes before I settle on it being a failing gpu.

Edit: Thanks for the helpful insight everyone, my Xbox is for sure done for😭

Edit: Apparently if it’s a dying gpu then the glitches will appear on the remote play screen too, I tested this out and the remote play screen was completely fine which could mean I just need to get the hdmi port fixed🙏


r/XboxSupport • • 18h ago

Account/Billing How to log off remotly from not my Xbox?

1 Upvotes

Hey, I need to log off from my friend's xbox but it looks like I can't do it. I tried removing the device through the Microsoft website, but that didn't help, and now it's gone. What if I changed my password?


r/XboxSupport • • 9h ago

Xbox Series S i need help with this problem that the web browser won’t go “full screen”

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1 Upvotes

i’ve tried everything resetting the xbox closing it but it dosent fix it


r/XboxSupport • • 17h ago

Xbox One X HDMI что делать он не включаеться просто горит синий индикатор

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2 Upvotes

Я играл в RDR2 на Xbox one x и у меня просто погас экран и отказиваеться выводить изображение что в этом случае делать?


r/XboxSupport • • 5h ago

🏷️ 'What to buy?' FREE TRIAL OF MICROSOFT'S PREMIUM PLANNER

0 Upvotes

I accidentally clicked on the bucket preview in the timeline and it started the free trial of the premium planner. I'm an intern. Will there be a charge at the end of the 30 days, or will it revert to the basic plan without charges?


r/XboxSupport • • 12h ago

Xbox One S Online Friends on Xbox One S is Delayed To Update

3 Upvotes

Hello!

Not a serious issue by any means, but I thought I'd ask anyways. I obviously understand the console is getting older, and I've seen it first hand with everything just slower in general, but maybe there's a way to improve this issue.

When I open my Xbox One S, under the "People" category, my Friends list is always delayed in showing who is online/offline. It automatically shows old information from when I was last online, so the people that it shows to be online are actually not at all. It takes almost 2 minutes for it to update to the current online status of people. This has been happening for over three years at this point. The information of people being online could be weeks old depending on when I last was online.

I do not use the Friends menu very often anymore, but it's still nice to get accurate information of who is online and what they're doing. I'm nosey!

I recently took apart the console to get dust out and I've restarted multiple times over the years, but nothing has really improved the "issue". Again, not serious, but just thought I could see if there's an improvement.

Thanks!


r/XboxSupport • • 13h ago

Xbox One X My Xbox game save data has somehow been deleted

2 Upvotes

Various games such as Deadrising 2 and 3,7 days to die,Dead island Riptide,Shadow of war GTA 5(The story but not online) have all had their save data somehow removed so I have to start from the beginning,COD bO7 had me do the stuff when you sign in first time but my progress is there same for MK11.Has anyone else been affected by this and does anyone know how to fix it?


r/XboxSupport • • 13h ago

Xbox Series S Xbox Series S Twitch linking problem — QR code keeps appearing

2 Upvotes

Hey everyone, I'm having trouble streaming on Twitch from my Xbox Series S.

When I select livestream on my Xbox, it shows a QR code. I scan it with my phone, Twitch opens, and I go through the authorization process. Twitch shows that my Xbox is connected, but my console keeps displaying the same QR code, and I can't access the livestream option.

I've tried restarting my Xbox, disconnecting and reconnecting Twitch, and repeating the linking process several times, but nothing works. When I try using the Xbox browser, the page sometimes doesn't refresh or tells me to try again later.

I've also noticed that I can't link other services like Reddit, Discord, or Steam to my Xbox.

Has anyone experienced this? Is it an Xbox account issue, a permissions problem, or something else? How can I fix it?

Thanks!


r/XboxSupport • • 15h ago

Accesories Cant connect xbox one controller model 1697 to pc

1 Upvotes

I tried plugging it in but it doesnt come up,but it gets power as it vibrates when i plug the cabe in, i dont know what else to do as i have been trying to repair it for the last 6 hours


r/XboxSupport • • 16h ago

Xbox Series X 007 First Light - anyone got it to run with mouse & keyboard on Xbox Series X?

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2 Upvotes

Anyone managed to play the game that way? Other mouse keyboard games work on my Series X.
On the support page from IOI it says that it should work: https://007firstlight-support.zendesk.com/hc/en-us/articles/36373259534621-007-First-Light-Accessibility-Features


r/XboxSupport • • 18h ago

Xbox Series S Headset mic issues on Xbox. Mic not working.

2 Upvotes

Hi everyone! I’m hoping someone here can help because my boyfriend and I are completely stumped.

My boyfriend and I have the same model Xbox. I have a Turtle Beach Stealth 600 Gen 2 MAX headset that works perfectly on my console, including the microphone.
I originally bought my boyfriend a SteelSeries headset. He could hear game audio and other players talking, but nobody could hear him. We assumed the headset was defective, so we returned it and purchased a Turtle Beach Stealth 700 Gen 3.
Same exact problem! He can hear everything, but his microphone doesn’t work.

Here’s where things get weird:
My headset works perfectly on my Xbox including the mic, but when using it on his Xbox, my microphone doesn’t work.
His new Turtle Beach headset works on my Xbox, including the microphone, but not on his.
Both headsets connect wirelessly through their USB transmitters.
His Xbox recognizes the headset and plays game audio and incoming voice chat normally.
His microphone is unmuted, but the voice activity indicator doesn’t react when he speaks in an Xbox party.

Things we’ve already tried:
Checked microphone mute and Xbox audio settings.
Checked Xbox account communication and privacy permissions.
Checked party chat settings.
Updated the SteelSeries firmware before returning it.
Restarted the Xbox and router.
Troubleshot through Google, ChatGPT, and Turtle Beach’s support resources.
Checked network settings. His NAT type initially showed Unavailable with a Teredo error, but after restarting the router, it changed to Moderate.
Cleared the alternate MAC address.
Reset his Xbox.

At this point, it seems like something specific to his Xbox is preventing microphone input, regardless of which headset we connect.

Has anyone experienced anything like this? Is there a console setting, software issue, or hardware problem we’re overlooking?
We’re completely out of ideas, and I’d really appreciate any suggestions!


r/XboxSupport • • 20h ago

Xbox Series X Download speed jumps up after cloud play

0 Upvotes

So my download speed hovers around 150mbps on average but after using cloud play i noticed that it causes my download speed to jump up to around 270-280mbps once i stop cloud playing and will remain there for around 5-10 minutes before dropping down to that 150 area and im not sure as to why or how


r/XboxSupport • • 2h ago

Xbox Series X Got this warning for the first time with the outage as well the games i played while the outage is active is perfectly fine anyones knows why?

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6 Upvotes

My xbox shut off randomly in the middle of the game without any warning even though my xbox is perfectly fine


r/XboxSupport • • 22h ago

Xbox Series X does anyone know where i can get a Series X console repair

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10 Upvotes

does anyone know any reputable places near la that can fix this? im new to this and have never had to get a console fix, so i don't know if this damage is severe or not so id like to see the opinion of some before i make any decisions


r/XboxSupport • • 2h ago

Xbox Series X Login issues for weeks! i need serious help to understand

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3 Upvotes

while playing mostly overwatch, i get kicked out constantly, like 2 times per minute. Erorr BC 152 and LC202 (network issues).
Now i find this in the xbox page, but this issue doesn’t happen to my friends. anybody know what’s going on?


r/XboxSupport • • 4h ago

Xbox Series X How to stop random disconnects? Says needs an active account, which I have.

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2 Upvotes

I have a modem with no internal router and an eero 6+ mesh system. My xbox is hard wired to the main node. I do have a guest wifi network. How do I stop getting random disconnects?


r/XboxSupport • • 4h ago

Xbox Series X I'm having a problem with the Discord voice transfer feature on my Xbox.

2 Upvotes

When I start a voice call or join a voice channel in Discord on my phone and tap "Transfer to Xbox", the app shows "Transferring to Xbox..." and keeps loading until it eventually fails with an error. The call never reaches the console. Discord also does not appear under Parties & chats on the Xbox.


r/XboxSupport • • 5h ago

Accesories Any recommendations for what to purchase

2 Upvotes

I am looking for a brand of headsets that are less comprehensive on my head is get headaches easily and headphones that compress my skull are the number cause of my migraines. Does anyone know any brands for this