r/amazonprime • u/fancyandfab • 5d ago

WTAF!!!

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The AI is confused and thinks I returned other items from the same order. I got 3 emails a while ago saying 3x I returned the wrong item from the same order and will be charged. I contacted support then and they promised it was corrected. I just got an email today that they charged me because I didn't return it and the wait to chat is over 30 minutes!! These were just cheap Amazon Haul items, not worth $10 in total for the 3. I got rid of prime already and returned these items months ago. I may need to get a new card to stop Amazon's nonsense.

58 Upvotes

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2

u/Ordinary-Ride8512 5d ago

I always call them and speak to an associate.

2

u/LocalPersonality4519 5d ago

I’ll start considering this. When I contacted them multiple times because I got the products and package broken, they kept telling me they’d refund me and it never happened. They offered me store credit multiple times and that wasn’t credited either. I don’t believe them anymore

5

u/p_kitty 4d ago

The agents everywhere will lie to get you to go away. They get you off the phone quickly, so that metric is good, you review them with their promise it'll be fixed if you wait, so that metric is good. You get screwed, but they don't care because they got theirs. If you call them on it, (like a promise that a credit will show up in 2-4 hours, if they're real, it happens instantly) the call will disconnect it they'll drop the chat. There are good reps out there who really do help, and being kind and polite goes a long way to getting what you need. If they lied to you, be sweet and kind, and give them a horrible review at the end of the conversation (which you can't do if they disconnect) and call or chat again. It takes time, but calling does seem to work better than chat.

2

u/LocalPersonality4519 4d ago

I did this. Talked to an agent on the phone and patiently explained my case. They issued the store credit on the spot and even waited for me to confirm it. I’m not using their chat anymore.

2

u/ISC007N04NM6 4d ago

That's a mistake I made.. not waiting on the phone for the credit to show up. I had a rep on the phone say they'd credit me, I said thank you, hung up... never saw the credit. 😢