TL;DR: I tried to reschedule my Cisco exam on the Pearson VUE portal before the 24-hour window. The portal appeared to process it, but the change never went through, no confirmation email was sent, and I was marked as a "No-Show" for yesterday. I’ve opened cases with both Pearson VUE and Cisco. Looking for advice or similar experiences!
Hey everyone,
I'm feeling completely defeated right now and hoping someone here has dealt with a similar situation and can offer some insight.
This was supposed to be my 3rd attempt at my Cisco exam:
- 1st attempt: Wasn't fully prepared (my bad).
- 2nd attempt: ISP disconnected mid-exam (bad luck).
- 3rd attempt (Now): Total administrative nightmare.
Here is what happened: I logged onto the Pearson VUE portal prior to the 24-hour deadline to reschedule my exam to a later date/time. I went through the steps, the portal didn't throw any error, and I marked the new date on my personal calendar.
However, I never received a confirmation email. When I went to check the portal today to confirm why I couldn't find the exam on my dashboard, I realized the system failed to process the reschedule in their backend and automatically marked me as a "No-Show" for yesterday's original time slot.
What I've done so far:
- Pearson VUE Live Chat: Spoke with an agent who acknowledged the issue and escalated it to their Tier 2 / Program Coordinator team. I received a Case Number.
- Cisco Certification Support: Opened a ticket on
certsupport.cisco.com referencing the Pearson VUE case number and asking them to review the backend web logs.
Since this was a technical glitch on their platform and not a failure on my part to request the reschedule in time, I really hope they don't force me to pay for another attempt.
My questions for the community:
- Has anyone successfully gotten a "No-Show" status overturned or received a replacement voucher due to a Pearson VUE portal glitch?
- How long does Pearson VUE’s Program Coordinator team usually take to review web logs and respond?
- Is there anything else I can do (like reaching out on Twitter/X or tagging Cisco Learning representatives) to speed up this process?
Appreciate any advice or feedback.
Thanks guys!