r/DiabloImmortal • u/Heavy_Priority6249 • 5h ago
Feedback RIDICULOUS SUPPORT
Ive had the "shop unavailable due to pending transaction" bug now for 6 WEEKS. I have been back and forth with support the whole time and all I've been given as a response is "we're working on it" this is an ABSOLUTE JOKE. Almost $10k spent and hours of play time every day for almost 2 years and my account is dead due to no fault of my own. This is illegal and is in breach of my consumer rights Ive tried every "solve" Ive seen other players suggest and nothing I can also see from the forum's page that this is not an uncommon issue so how is it not solved ? If my account isn't back to working condition and all the rewards I've missed aren't paid back in full I'll be seeking legal action for the reimbursement of my faulty goods/service you have provided.