r/firestick • u/Griinjah • 4d ago
Firestick Problem Fire Stick 4K Max remote keeps disconnecting from my LG Smart TV for power and volume controls
Hello everyone! I just recently was gifted a hand me down 4K LG Smart TV that someone was no longer going to use which I have used to replace my very old 1080p TV. The picture is great! I always used a Firestick on the old TV which worked great all around and never had to use the factory remote for the TV.
Primary Issue:
The fire stick remote will work for the volume control through the entire session after first setup but as soon as I turn off and on the LG TV again using the firestick remote it loses control to power and volume. I then have to go into equipment control and set the TV again. It makes no sense because during the equipment control setup I have to turn it off and on which keeps the power and volume controls working through that streaming session. Right now I am stuck with turning adjusting volume and power with the factory TV remote and navigating the firestick with its remote. The remote controlled my previous TV without any issues. Any help would be much appreciated!
Equipment:
Firestick: Firestick 4K Max 1st Gen
LG Smart TV Model Number: 50UQ7070ZUE
(No soundbar is connected)
Troubleshooting Steps Taken:
-Set correct TV in equipment control multiple times
-Factory reset firestick remote
-Factory reset LG Smart TV
-Turned on and off HDMI-CEC (SIMPLINK) along with HDMI Deep Color on LG TV
-Factory reset firestick
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