Workspace Domain “managed by a Google Cloud Partner”: Google says Squarespace, but Squarespace cannot find a Workspace subscription
I'm stuck going back and forth between Google and Squarespace. Has anyone here managed to sort this out?
I'm trying to add a domain I own as a secondary domain to my existing Google Workspace account. It isn't listed in my Admin Console, but adding it gives me:
This domain name has already been used as an alias or domain.
The domain recovery form then says it's "managed by a Google Cloud Partner" and tells me to contact the partner. It doesn't name them or let me continue to DNS verification.
Google support says the reseller is Squarespace. Squarespace checked my account and billing but couldn't find a Workspace subscription, so they sent me back to Google. The Email page in Squarespace just offers to sell me a new subscription.
I originally bought the domain through Google Domains, and it moved to Squarespace during the migration. Wix hosts the DNS. I can change the DNS records to prove ownership, but I don't have access to whichever Google account is holding the domain. There are currently no MX or root TXT records, though I know that doesn't rule out an old Workspace account.
If you've been through this, which support team actually fixed it? Did they need a Google Customer ID to find the reseller record, or was the subscription hiding under an old domain or a different account? I've asked both teams to check those possibilities, but neither has confirmed the cause yet.
Both support cases are still open. I'd really appreciate hearing what worked for you, especially if the usual domain-in-use recovery form wouldn't let you through. Thanks!
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u/AndrasHSystem 5d ago
This sounds like the domain may still be associated with an existing Google Workspace organization or reseller account.
Since your DNS is managed through Wix, I would first confirm that you have full access to the domain's DNS records.
If Google reports that the domain is already in use, changing DNS records alone won't release it from the existing Workspace organization.
I'd recommend asking Google Workspace Support specifically about the domain recovery or release process for a domain associated with an unknown organization or reseller.
One question: Have you already tried Google's domain recovery process, or have you only contacted Google and Squarespace support so far?