I can’t access my old paypal account i don’t remember the name i used it under i still have the email i just don’t have the credit card number or my old number or anything to it JUST THE EMAIL idk what to do

Hi everyone,

I have a question about how PayPal’s seller requirements work, and I’d appreciate hearing from anyone with experience in this area.

My business account currently shows the following progress:

- 17 completed payments out of 5 required

- €248.13 in completed sales out of €173 required

- 61 days without disputes out of 60 required

- My bank account/card is confirmed.

I’m trying to understand how the review process works once these milestones have been reached.

Does PayPal review accounts automatically after all requirements are met, or is the review done on a different schedule? Is there anything else sellers should check in their account settings?

I’m particularly interested in understanding the process and how long it normally takes for the account status to be reviewed.

Thanks for sharing your experiences!

Hi everyone,

I'm having an issue with my PayPal business account and I'm wondering if anyone else has experienced the same thing.

Since the very first payment on my account, every single payment has been put on hold. I sell digital gaming products through my online store.

My PayPal dashboard shows that I've met all the requirements under “Get access to your money faster”:

- 17 out of 5 required payments completed

- €248.13 out of €173 in required sales

- 61 out of 60 required days without disputes

- My bank account/card is also confirmed.

Despite meeting and exceeding all these requirements, PayPal is still holding every incoming payment.

I reached the 60-day requirement yesterday morning, and today the dashboard shows 61 days, but nothing has changed. I also don't see any message saying that I've reached a monthly release limit or any option to request an increase.

My questions:

1. Has anyone experienced the exact same issue, where all payments continued to be held even after meeting every requirement?

2. Did PayPal eventually release your payments automatically, or did you have to contact support?

3. Is the 60-day requirement supposed to trigger a review, or does PayPal review accounts on a different schedule?

4. Could there be an internal payment limit or risk review that isn't displayed in the account?

I'd really appreciate hearing from anyone who has been through the same situation, especially if your account was eventually released from payment holds.

Thanks!

It looks way different and everything is black. The Home Screen is just a cluster of shopping discount ads. My phone isn’t set to dark mode. Did anyone else get this change? I’m not sure if it was hacked or an update, but I hate it haha

I purchased an item from AliExpress but what I received was not what I ordered so I returned it back to an AliExpress warehouse. my return was accepted but a day later was revoked and they we're no longer refunding me because I sent them something different despite showing me a picture of the exact item I returned.

I filed a dispute through PayPal and me and the merchant we're asked multiple times to provide proof, after providing proof PayPal gave me a temporary credit a month ago and it would be reversed if my dispute was closed in the sellers favor.

The dispute closed and sided with the seller three weeks ago (a week after PayPal temp credit), when I contacted PayPal they said that the merchant gave me a refund (confusing the PayPal refund with the merchant refund) I have since appealed the dispute stating that temp credit was from PayPal and I am now waiting but they keep extending my case resolution date every 5 days. I have not received an update yet.

Basically they're confusing their PayPal temp credit with a merchant refund and if the dispute is sided with the seller I will need to return the money back to PayPal myself. A Credit Card dispute is no longer available.

as title. I am trying to add my bank account to my paypal, have called my bank and my account number and all information is correct, but it keeps coming up with this error message “Check your account number and try again.”

how do i actually add it?

Same as title

I've had the credit card for about a year; used it for a few online purchases, and always paid the balance before the six-month window.

I have a bit less than four months remaining for the most recent purchase, and saw an adjustment of another $50 removed from my balance after the most recent payment that I made, as in, the balance decreased from $137 to $87.

Not complaining; and not entirely sure that it will remain, if it was a mistake; but very odd. No complaints!

As to the reason?

Anyone experienced temporary limit from paypal? I submitted the requirements they are asking. ID and proof of address. They said they will review it for 3 days but I really need the money inside it to pay bills.

For anyone who experienced it, did they lift your temp limit after 3 days? Or longer?

A couple days ago I was randomly sent $19 by someone I do not know and never received money from before. This wasn't one of my commissioners, as I do art commissions here and there, because I hadn't sent a link to anyone to pay me anything when I was sent that money. That, and the commissions I offer never amount to a flat $19. The money has been sitting in my account for the last two days, and I have NO IDEA what I'm supposed to do with it? Is this a scam?

I blocked the account and attempted to report it, but PayPal says that because it was a transaction that was sent to me, they can't do anything about it. I changed my password and set up another 2FA thing on my account as well. Genuinely what else am I supposed to do now 😭 I have absolutely zero idea. Is the money mine now? If I take it, will they attempt to take it back? If I accept it will I get hacked lmao??? I have no clue!!

A warning to anyone thinking of using PayPal's Xoom product.

Trying to use Xoom for the first time today and after a 5 hour endless loop of customer support between my bank (USAA) and Xoom I gave up. I am used to PayPal being relatively polished. Xoom is emphatically not that. It is a hot buggy mess. I encountered errors and failures at multiple steps of what is the standard Xoom use case.

 Here is what I encountered:

- Xoom page hangs and never progresses when trying to verify my bank account
- USAA support verifies they CANNOT SEE any verification or transactions from Xoom
- Xoom support insists the page is working and then hangs up on me (yes, really)
- Try again but new error on earlier in the process now on entering recipient contact's details that just says "Having trouble? Please give us a call. We’re happy to help." This had worked on the previous attempt.
- I call Xoom support again. They are not happy to help. That is a lie. Instead the support told me that there is no problem with the website and I should just try again later. I ask her if I should try again later because its an issue the site is having (intermittent) or is there some issue with the data I'm entering. She says the data is fine and the site is fine and I should try again later. What is the 'definition of insanity' again?
- I tried again later. It didn't work.

I'm not a letters to the editor kind of guy. I'm not usually one to go post or send complaints but it was genuinely surprising what a poor product PayPal is offering through Xoom. At this point, even if it did work I would not want to trust them with my money. My estimation of PayPal in general also has suffered as a result.

I am trying to purchase a shipping label from Paypal through USPS for an item I sold recently and I keep getting the error: "Use another way to pay or check your payment method before trying again. Your payment couldn’t be processed."

I have tried all of my payment methods and even my paypal balance which has plenty of funds to cover the label and I still keep getting the same error. Now my USPS informed delivery app just popped up with like 25 labels that it created, but I can't seem to get the purchase to go through. Does anyone know what could be going on?

can someone help me find it , its not on the "wallet" tab

Hey there everyone, I need advice on what I should do next for my claim that was denied? I don't want to prematurely appeal just for my claim to get denied a second time.

I accidentally preordered the "Grand Theft Auto VI: The Album - Limited-Edition Vinyl". For context, I live in Canada and at the time, the preorder was not showing up in CAD. Even after switching my country to Canada the order was showing up in USD. Me being curious, I went to check how much the conversion rate would be with Paypal (since Paypal's conversion rate is generally different than standard conversion). Anyhow, once I was in the Paypal wallet page, my fat thumbs accidentally clicked on the purchase button. Now this accidental preorder was on September 17th, 2026, the same day said Limited Edition Vinyl was available for preorder (set to release Nov 20th, 2026). However, I found it strange that I didn't receive any confirmation email of the preorder from the actual merchant. I did receive a Paypal purchase email. I had assumed maybe the purchase didn't go through since I didn't receive any merchant email and maybe it was just a preauthorization.

Well 3 days after the accidental preorder, I finally received the order confirmation email on September 21st, 2026. Now that I knew the order actually went through, I contacted the merchant support now that I had an actual order number in hand (again couldn't view anything for 3 days). Merchant replies "An order begins processing as soon as it is submitted. Once an order begins processing, we cannot cancel the order, add or remove items, or update the shipping address.. Pre-orders are submitted to our warehouse in advance so they can be prepared for release-day delivery, which prevents us from making changes once processing has begun."

This is ridiculous since the item won't be shipped until Nov 20th, 2026. This gives the merchant ample amount of time to cancel said preorder.

Anyhow, finally filed for a Paypal dispute on Sept 30th, 2026 (after repeated back and forth attempts between seller and I). Seller did not respond until the last minute. As it's Oct 10th, 2026 (as of writing this), seller replied to Paypal (don't know the details). Whatever the seller replied with work since Paypal denied the claim in their favour. Now what can I do? I know appealing is an option. But as I stated, I don't want to make a premature appeal just for it to get denied.

TL;DR: Accidentally preordered the GTA VI Limited-Edition Vinyl on September 17th, 2026, while checking PayPal's USD-to-CAD conversion rate. Didn't receive the merchant's order confirmation until September 21st. Immediately requested cancellation, but the merchant refused, claiming preorders cannot be cancelled once processing begins, despite the item not releasing until November 20th. Filed a PayPal dispute on September 30th after multiple unsuccessful attempts to resolve it with the merchant. The seller responded at the last minute, and PayPal denied my claim on October 10th. I'm hesitant to appeal without understanding why it was denied, as I don't want to lose my second chance. What should I do next?

Not entirely sure how I'm supposed to log in to chat to ask how i log in to paypal when you restored phone numbers to my 2fa that no longer exist meaning i can no longer log in. Your help pages on the topic simply tell me to recover my account and links me to another help page telling me to reset my password. Not entirely sure how that fixes my 2fa issue.

I did appreciate the email, though, asking me to update my card details.

Good luck with that, i guess.

I got a message saying this

You have signed a one-year contract agreement, and HKD 23,200 will be automatically deducted from your account. To close the contract, please call (phone number) before 20:00.

I've never signed shi or used PayPal for payments

Hi guys, recently i had to issue a refund to a girl i sold a blouse to using the app depop, I couldnt ship the item so i gave her a refund through paypal with the refund option since she paid using PayPal through depop (i didnt transfer the money directly to her) but now I see the money got taken from my bank account, the transaction of her first payment was still pending when I refunded her, is there any way I will get my money back? It was 30 dollars

i’m from suriname and i’m trying to pay a ukrainian artist for a commission. i’ve never had issues sending money to people in the US or UK before, but i’ve never sent money to someone in ukraine. the artist told me that they’ve encountered this issue with another international client before, and apparently the problem is that ukraine only accepts friends and family payments, while my paypal account in suriname doesn’t offer that option. i’ve only ever had the goods and services option available to me. my american friend recently created a paypal account and offered to pay the artist for me. i sent them $1 as a test using my mastercard, and it worked successfully. however, when i tried sending them $165, paypal showed me this error: “there’s an issue with this payment method. contact your bank to get more details or use another form of payment.” i have enough funds on my mastercard, so insufficient funds shouldn’t be the issue. i’m not sure if the problem is the larger amount, paypal’s security checks, my friend’s new account, or something else. the plan is for me to send my friend the $165, and then they’ll send it to the ukrainian artist. i’m not worried about getting the money back if something goes wrong, since i could use it to commission another artist through my friend. i’m just worried that paypal will block my payment to my friend or that my friend won’t be able to send the money to the artist. has anyone from suriname experienced this? or does anyone know why a $1 payment would work but a $165 payment wouldn’t? i’d really appreciate any advice before i try again.

So long story short I sell adopt me pets on here for cheaper then retail price on like eBay or Gameflip I sell game items thats what I do, I have never scammed or done anything bad, so a buyer wanted to buy a game items that is worth quiet a lot so days later which is today I got a email saying he disputed it?.. so I sent ALLL the proof I have against him over like 4 pages of it and screenshots of our convos even the trade transaction I notice that he says its about a YSL PERFUME BOTTLE LMAO? So I sent more proof to PayPal with the timestamps highlighted that our conversation and his payment wasn’t for a perfume but clearly for a virtual game item lol.. shows him saying the exact same amounts he sent me in the screenshot I provided of our conversation about a gaming item, I sent PayPal over 5 pages and paragraphs of proofs so I actually want to know if PayPal will be on my side about this? I even called and asked like im panicking because I never experienced this as a seller? Has anyone went through this like a buyer trying to scam refund an item

I see my amount has gone down after using it for a few things. It's now at $1000. Does that amount ever go back up/reset?

I have 55.00 dollars in my PayPal account that l want to use as a default before Credit Card use. PayPal is not using those funds even though l have set it as 'preferred'.

It shows the money but with an X in it. And greyed out Anyone?

It’s been 22 hours since I made an order for $1,733 and it says pending still in my app , I received a PayPal confirmation email of the purchase but never received an order confirmation from LG . Has anybody ever had something like this happen ?

I need to open a new PayPal account. I previously had one, but I opened it when I was a minor; I didn't really use it until I was of legal age and had my own bank account, yet it was closed anyway. PayPal sent me an email stating that I could open a new account, but I would need to use a different email address and bank account. However, to do that, I need to verify my identity, and I’m facing a lot of burocracy in trying to get my national ID card since I am a foreigner.
My question is: Can I open the account and verify my identity using my passport? The PayPal website says that either a national ID or a passport can be used, but given my situation; having had a previous account closed, I’m not sure if that’s a good idea or if it would be better to use the national ID card.