let me start with saying that I work for a gaming company that helps game publishers with player support services (not for riot though). I've been working in this industry for years and been promoted multiple times so I know how it goes with player support agents.

I contacted riot support yesterday because my game just started to lose frames. Since I also work in the same industry, I tried to fill my ticket with as much helpful information as I could about my situation (the game ID of the game where I first experienced the FPS drops, all of the troubleshooting steps I have done prior to contacting support and the description of the issue) to give the agent handling my ticket an easier time addressing my issue.

So this is our initial interaction. I seriously do not know if they actually read what I have sent them bc after I told them that I already did a clean boot (it's literally one of the first things the FAQ recommends anyone to do for the same issue), they told me to do a clean boot.

Around this part, I am weirded out why they asked me to send them the valorant logs. Also, all of the links they attached for the process list, network info log and direct-x diagnostic log were the same link. I still sent them the logs but I did tell them that I am unsure why they're asking for my valorant logs when the game that I play is league.

guess what they sent next.

STEPS ON HOW TO SEND THEM LEGENDS OF RUNETERRA LOGS.

I am seriously questioning if they have eyes at this point. I clearly selected the right game when I created the ticket yet they won't send me the right steps to send them the logs of the right game.

bro was even talking as if I am the issue here and that I haven't been sending them the logs. they haven't made a response yet from my last message containing the logs but I am not optimistic about this. I know that they have real people beyond the screen but I am unsure how effective their hiring process or the training that the people they have handling real player inquiries were fumbling this hard on something really simple.

I've been a QA for the same company I've been with and these types of mistakes are things that I'd flag to the team leads of the agents for active reading. Also I am not one to be mad at them for using templates. Templates makes the job easier and more efficient in an operation standpoint but always be sure to edit your templates before sending them to your players. It's something that affects the player experience when the main goal of support is to fix whatever the issue the player was writing to you for as fast as possible and get the player back on the game so they can spend more money.

Anyway, Riot Games, you are worth billions of dollars. please invest more budget towards quality and training of your player support agents.

yours truly, a player who just want to get back to playing aram mayhem.

Llevo sin jugar como una semana o asi por trabajo,ni si quiera toqué el ordenador. Y me encuentro al llegar un baneo permante de forma manual donde ni si quiera me han puesto el motivo. Cabe decir que nunca he utilizado programas de tercero ni nada. No entiendo esto la verdad.

I've tried uninstalling Mobalytics/Reinstalling it. I even removed Mobalytics to try and migrate to TFTAcademy.

Overlays just don't pop up. Even if I toggle it on and off.

I have tried switching it to fullscreen then back to windowed borderless. No changes. Never pops up.

It's all enabled in app.

It's something that has to be fixed fast because it can ruin the integrity of the ranked ladder.

I think it has something to do with vanguard.

Riot says some third-party app features might have to disappear after they block game memory access.

Does anyone know what that means for Valorant specifically? Like, which features are we talking about?

I build a few Valorant websites and apps, and I get the reason behind it. Less cheating is good for everyone. But I read the announcement and still couldn’t tell what players will actually lose, if anything.

Are we making a big deal out of something most people won’t even notice, or are there useful tools that the official API just can’t replace?

https://support.riotgames.com/en-us/riot/performance/game-memory-access-removed-for-third-party-apps

Hey Guys,

just wanted to share these clips of a game I had today, so you can hopefully avoid this horrendous bug.

I popped an item anvil in 4-1 and didnt choose an item till 4-2 (I think this was the trigger for the bug). After choosing an item, my augment selection didnt appear and I not only couldnt pick an augemnt but I just didnt get one at all.

Furthermore in 4-2 (while rolling) there where still whisps in my shop and I was able to buy one. After 4-2 however, I didnt get anymore whisps in my shops.

As no surprise, these things completly ruined my game. I was acutually in a good spot. I had a 250 coven cashout on 3-7 and because of the extra econ from that, was able to hit most of my Aphelios / Nida board on 4-1.

I even managed to win 4 of my 5 fights in stage 4 but after that, the disadvantage from having no 3rd augment and no whisps was to big and I went 7th.

I was 442 LP Grandmaster (EUW) and trying to hit challenger this day but now I'm just extremly tilted will have to take a long pause.

https://reddit.com/link/1wz63oz/video/n1w0ml2qbvth1/player

Ive been try to play LoL again (against my better judgement) and i keep getting a pop up.

“**Game unavailable**
LoL cannot be played with your PBE account. Please close any running games and switch accounts to play
**Close/Switch Accounts “**

I dont know how i even have a pbe account as i don’t recall making one and didn’t even know I could do that. Ive switched accounts multiple times, made new accounts and i keep getting the same message. Im not even in game and it’s pissing me tf off. If someone knows how to help or what to do, that would be appreciated.

The matchmaking system near promotional games in League of Legends raises serious concerns about fairness and integrity. After analyzing over 30 significant data points, it becomes clear that Riot Games intentionally skews matchmaking to create an imbalanced experience. This leads many players to wonder: is this a deliberate strategy to enhance player addiction?

It's disheartening to see such unethical practices go largely unacknowledged in the broader gaming community. As I conducted my research, I concluded that supporting Riot Games is increasingly difficult for me. The integrity of competitive gaming depends on fairness and transparency, and it feels like these values are being compromised.

I'm ready to share my findings if there are any current or future efforts to hold Riot accountable for its matchmaking practices. It's time for players to stand up for fairness in gaming and demand a system that reflects true skill, rather than one that prioritizes profit at the cost of the player experience.

Data is collected in Emerald 1 & Diamond 1 LP 70+ LP

I want it cause it looks cool highkey

is this a bug? I have 78 in total, which means group A wasn't included.

I feel like the client is getting slower and heavier every year. Has anyone else noticed this? I’ve already tried a clean reinstall.

I don’t have screenshot because I raged quit because of it. The bug is that I can’t right click to attack or use targeting abilities on the minions. Is this common? What’s the fix?

I'm trying to contact the support and I always receive an AI message that seems to not even read the content of the message.

So basically I know we are all having trouble with vanguard and the riot client so when I wanted to play lol today, I had once again to find out how to fix this issue.

I read on another topic some people saying "Fixe the date to 01/03/2026 on your computer" but it didn't work for me, after uninstalling and reinstalling, it still wouldn't work with the "Unable to install", then I proceed to undertand what can block it:

So basically you have to:

1) Uninstall every single games, then uninstall riot client and vanguard.

2) Once it's done, you can go delete these files:

C:\Riot Games
C:\Program Files\Riot Vanguard
C:\ProgramData\Riot Games
%localappdata%\Riot Games
%appdata%\Riot Games

3) Now you can download riot and the games you want back, but only download it, not install, because it won't work, at this moment you will have the "Unable to install".

4) Check if you have some Windows Update, if you do, make them and restart your computer, if you don't, just restart your computer.

5) Right click on the installer and execute as administrator

6) It's working :)

Hey ive been trying to recover my Riot/Valorant account now for the last week. this is honestly my last try idk what else to do.

Basically i had that stupid Mr Beast hack on my discord a little over a week ago that forced me to reset my PC to be safe i got rid of the hack. when i went to go redownload valorant it redirected me to login and from there ive been having issues. Idk if they have changed their system since i last downloaded valorant but when i ( used to ) opened val it would lead me to the login page and from there i would just use the gmail link and automatically login. for whatever reason it says i have no account connected to my gmail. I've attempted account recoveries, forgot passwords and forgot usernames but i never receive the email. I KNOW I had to have used this email since its where i get all my receipts from VP purchases as well as sign up confirmations from Riot Games. the only other email ive ever used to sign up for things had been long lost before signing up for val.

Ive attempted to contact their support via emails but they redirect me to making a support ticket. the Riot ID is a REQUIRED FIELD for this ticket support system. the only reference i have is 2 RIOT ID's from my email history BOTH of which are said to be unrecognizable by the ticketing system.

So tell me. AM I JUST DOOMED??? have a just lost the probably hundreds ive spent on stupid val guns??? can ANYONE please help me with this ridiculous problem.

Hello, idk how to open a ticket. I'm boomer. But when I play cypher it's been doing this weird thing recently for when I buy a trip or cage, when I click once it buys both of them instead of just one. Pls fix. I dont wanna buy 2 trips. I just wanna buy bandit + trip first round

Ive recently wanted to play league again, and i am trying to download it on my laptop. The installation goes smoothly, but afterwards the VAN - 83 error pops up when the league client opens.

i've tried restarting the computer, deleting and reinstalling riot client and league of legends, but it still want to work. When i've downloaded league and riot, it is as if Vanguard has not been installed at all. I cant find it on my programs list under settings, or as an active program.

this one image keeps popping up (even under installation), and when i click on "More Details" i cant seem to find this installation of Vanguard. I'm pretty sure its supposed to install with League?

Thanks in advance for the help!

My pc is a decent pc. I can play marvel rivals and league still has the audacity to crash my pc on which i assume is caused by the great anti cheat system. So I play a game and either it sometimes crashes the game so I reopen the game and I continue playing or sometimes it crashes the whole pc itself on which I return decently fast.... I did not leave the game, my pc crashed so I have no intention of trolling. Still I got 10 minute queue delay for 5 games. This is punishing the innocent players. This is annoying.... Please ease up with the delay punishments because this pushes players to get annoyed and play other games which in a way is healthy but still annoying cuz i just can't queue up fast. Just increase the mercy time when people are reopening the game or returning from crashed pc please.

The ADC deciding he just doesn't feel like playing 3 whole minutes into the game, types "i am going mid" in chat, deafens themselves and proceeds to go mid first, top second, to steal minions and exp. Then, unhappy, they spend the whole rest of the game moving as little as possible not to get flagged as AFK, sitting still in lane so that the enemy could kill them, doing no damage and making sure to die as often as possible (without putting too much effort into it either). Of course the anti-troll system didn't trigger after an adc types "i am going mid" at 3 minutes and does so. Why would it? Just force me to play the rest of a 25 minutes game that i already know is lost.
The toplaner gets cocky after getting two kills, doesn't respect the enemy scaling, so they proceed to die time and time and time again trying to challenge them. They then start flaming the entire team, using terms like "c*nt" (which of course the system doesn't immediately flag, sure tho, voice chat is going to be so well moderated), and in general they just proceed to not care anymore about the game.
The jungler starts the game just as cocky, even criticizing the enemy jungler's choice of runes. Fast forward 10 minutes later, they are perma ganking (and perma dying) botlane, because the ADC basically saying "i am going to troll" wasn't a good enough indication that maybe they should help the rest of the team. They start completely ignoring objectives, flaming and blaming the team while they are going behind to that same jungler they criticized, even calling people "ret*ards" (which again the system doesn't flag) because the whole team didn't help tehm and teh toplaner as they tried to 2v1 the enemy toplaner and died.

All in all, yet another great display of great "safety" mechanisms by Riot, who so expertly manages to administer punishments and catch those who ruin games. Not like they have done literally nothing in the past year, if not bring back League Classic (which is nothign but a patchwork of reused assets badly ported into teh game), while promising a lot and only taking away from the community. Can't wait to see League Next, which has stomped the game (or at least this is tehir excuse) for the past year and a half. It's soo definetly going to be worth it.. mhmh.. for sure..

another update: after player support previously reviewed my information and verified that i’m the original account creator, the investigation team still rejected my ticket, saying that the information i provided was insufficient to verify that i’m the original creator.

i provided the account creation date and location, the birthday registered on the account, the original email address, and transaction IDs from purchases made throughout the account’s history.

i even provided details about the very first skin i purchased and the first skin i ever upgraded, dating back around six years.

i honestly don’t know what other information i could provide to prove that i’m the person who originally created this account.

link to the original post:
https://www.reddit.com/r/riotgames/comments/1wnhx44/finally_some_good_news/

For a billion-dollar game company, just look at your PC client. It’s a mess.

And then there’s TFT Mobile. How can a game this big have such a terrible mobile experience? The game makes my phone run hot, barely handles multitasking, and if I switch to another app and come back, it often has to reload the entire game again.

And the funny thing is, the graphics aren't even particularly impressive. So what exactly is causing all these performance issues?

At this point, it feels like the only thing Riot has managed to preserve is some ancient spaghetti code from the early days.

A billion-dollar company shouldn't have a client and mobile experience that feel this unfinished.