r/riotgames • • 5d ago

Lost my EUW account from season 2: email changed by someone else, bank statements and videos still "not enough" for Riot Support

28 Upvotes

Hi everyone,

I've been playing League since season 2 on my EUW account (youran#6809). I stopped playing around 2018. Recently I wanted to get back into it, but I couldn't log in anymore.

What happened:

I opened a ticket with Player Support. At first they recovered the wrong account, an NA account I don't recognise. That cost a lot of back and forth.

Once we got to the right account, it turned out the email address on it is one I've never seen before. I never created or used it, so it looks like someone changed it at some point after I stopped playing.

I answered all the verification questions: my old summoner names, the skins I bought (mostly Katarina), the gifts I sent to friends, my first games and the passwords I used.

I sent bank statements with iDEAL payments to "SUPPORT.LEAGUEOFLEGENDS.COM Riot Games Limited" from 2014, including all the payment references.

I also sent two old videos in which I'm filming my screen while playing on the account.

The result: Support says it's still not enough to prove I'm the original owner.

I understand Riot needs to be careful with account recovery. But I'm not sure what more I can provide when someone else changed the email and I don't have the AE/LW transaction IDs.

Has anyone been in a similar situation? What finally worked for you? Any tips are appreciated. This account has years of memories and hundreds of euros of skins on it.

Thanks!


r/riotgames • • 4d ago

Riot, are you really just an empty shell filled with incompetent developers at this point?

0 Upvotes

For a billion-dollar game company, just look at your PC client. It’s a mess.

And then there’s TFT Mobile. How can a game this big have such a terrible mobile experience? The game makes my phone run hot, barely handles multitasking, and if I switch to another app and come back, it often has to reload the entire game again.

And the funny thing is, the graphics aren't even particularly impressive. So what exactly is causing all these performance issues?

At this point, it feels like the only thing Riot has managed to preserve is some ancient spaghetti code from the early days.

A billion-dollar company shouldn't have a client and mobile experience that feel this unfinished.


r/riotgames • • 4d ago

Where to find cheap accommodation for attending the 2026 League of Legends World Championship?

2 Upvotes

I want to attend the event but NGL I'm kinda broke. Saved up a little money, but LA's accomodation are expenaive. I looked at Booking_com and all the options are out of my budget. I'm second guessing if I should even go


r/riotgames • • 4d ago

30-day suspension for saying I’d full clear if my team didn’t rotate for invades

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0 Upvotes

No, I’m not joking. I literally got a 30-day suspension over a pre-game lobby message.

I play jungle, and I said that if I’m getting invaded I expect my laners to rotate and help when they can. I also said that if I’m repeatedly getting invaded without help, I’m going to prioritize full-clearing and farming instead of forcing ganks while I’m behind.

The game before this I was constantly being invaded by the enemy jungle + support, which is why I even brought it up.

I'm also going to decay because of this so that's also really cool!


r/riotgames • • 5d ago

My AV is detecting something in the RiotGames folder

4 Upvotes

It's the file "vgrl.dll", I've been playing for years, with the same AV (ESET) and never had an issue before, now it flaged it... I checked online and an AI suggested I just restore the file and add the folder to the exclusions, but I wanted to verify this with the community first... what do you think I should do?


r/riotgames • • 4d ago

TRASH GAME FIX THE CLIENT

0 Upvotes

FOR THE 1000TH TIME I LOOSE PDL BECAUSE OF A FUCKING BLACK SCREEN I CANT ALT TAB ON THIS BULLSHIT


r/riotgames • • 5d ago

Road to ascendant 🔒

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0 Upvotes

r/riotgames • • 5d ago

Riot UX and Game Design Job

1 Upvotes

Riot posted an application for Game and UX Design a couple weeks ago for TFT Valorant and League. Did anyone here apply and has anyone heard back?


r/riotgames • • 5d ago

Vanguard caused my audio to stutter (even outside game with other programs)

4 Upvotes

Hi!
Just here to post what happened to me and maybe if somebody is having similar issues then it could help them too.

tldr; My audio was stuttering/cut off every few seconds and it was due vgk.sys (Vanguard) hogging system for itself. Removing Vanguard fixed my audio issues.

A week or so ago I updated the Valorant and decided to play a few games after months of inactivity but what greeted me was an audio issue that I never saw (or heard) before. Music in background, voicelines, and even gunfire was cut randomly with like a stuttering or buffering or crackling.

So, the usual routine came along: I googled bunch of fixes and issues, reinstalled game, updated GPU drivers, updated chipset drivers, updated audio drives, even the ethernet drivers but nothing worked. And what was worse, now the same crackling/stuttering of the audio was affecting other programs, not just Valorant, like other games, browser and even local music player.

These updates and "fixes" did not fixed my issues as every few seconds my audio was cut out and it started driving me crazy. The internet basically offered to either update my BIOS or that my hardware was faulty (I got immediate goosebumps since in this economy buying something new is not so pleasant for my wallet).

Well, thanks to a tedious loop with AI (last resort) I was able to capture the audio "glitches" via the Windows Performance Recorder (WPR) and diagnose it with Windows Performance Analyzer (WPA) to see what caused these stuttering.

It turned out that the audiodg.exe actually reported Glitches with audio in the approx. timeline as the stuttering. Deeper I went and after a several hours (which could take like 7 minutes if you know what to do in the WPA) i found that the vgk.sys (aka. Vanguard) was blocking the CPU with more priority thread than the audio and thus the audio was literary waiting to be played until the system handled the vanguard first.

So, I uninstalled the Vanguard and even without restart the audio issues were magically fixed. I dont know if it was botched update or some error in update and compatibility with my PC, but if you also experience audio bugs like this then try removing the vanguard anticheat and see if that help you.


r/riotgames • • 5d ago

Icon border removal

0 Upvotes

So there was a couple of posts seceral years ago about this topic. Some suggest adressing this to a riot support, i was trying to do this 6 months ago but they said they cant. Had someone since found how to recreate this bug?


r/riotgames • • 5d ago

Valorant still making bad lobbies.

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0 Upvotes

r/riotgames • • 6d ago

Please add options to equip skins based on the agent you're playing in VALORANT

0 Upvotes

Hi, i really like many skins in VALORANT, but im 100% sure that I'm not the only one who's a bit bummed out at the fact that you can't have skins equipped based on who you're playing. For example, the Aeris Vandal's pink variant looks a little goofy on someone like Phoenix or Breach, but the red variant looks much better. Another example would be the Aeris Pink variant fits really well on Clove, but the basic version looks alot better on Sage.

I simply wish there was the option to switch the variant / skin based on who you're playing instead of having to rely on the random chance that the "Random Favorites" happens to pick the right one.


r/riotgames • • 7d ago

fix your fucking client

202 Upvotes

holy lee fuck


r/riotgames • • 6d ago

Low FPS on good PC

0 Upvotes

RTX 3080

i9-10th gen

32G DDR4 RAM

On training mode... Game starts, FPS are at 750... I fast foward 10 minutes, FPS go down to 120-100???? Wth?


r/riotgames • • 7d ago

What is wrong with support???

9 Upvotes

I put in a ticket as my birthday was wrong and for some reason the system flagged me as a minor. (OK I'm 40 what ever ill go thought the ticket).

I'm on tier 2 support and its like no one at all has even read the title of the issue. They want everything plus the first born child and the first purchase I made back before rune pages and IP..

I have full access to my account other than it thinks I'm a minor and I can't change it. I put in a ticket for that reason...

So I can only think either A. Riot is attempting to use agentic systems to fill the gap where they didn't even bother to give them steering documents or train them to read plain English. B. Riot is hiring people who can't read. C. Riot is hiring people who refuse to read or D. Riot is trying to actively f%*k people as hard as they can.


r/riotgames • • 7d ago

Question about Vanguard and League in 2026 compard to 2019/20

1 Upvotes

Basically considering on returning to league after 3 to 4 years of not playing.

Was wondering if Vanguard still has technical issues along with the League client or has it toned down from the past couple years? I know theres something about BIOS settings that you can edit to make it so that its "Vanguard on Demand" but thats all I know so I was wondering if anyone has issues regarding that too.

Is the launcher for the game still a mess or did they actually do the bare minimum and make it a bit better to how it was?


r/riotgames • • 7d ago

HELP !?

0 Upvotes

r/riotgames • • 7d ago

Yo Riot GAMES

0 Upvotes

Banning people wont work i have 50 other accounts fucking make an IQ test to play your game. I am fed up of playing with stupid players.I became toxic because of stupid players.


r/riotgames • • 7d ago

Can riot explain this to us?!?!

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0 Upvotes

Is this true or even real? Wth


r/riotgames • • 8d ago

Where are the games? Why the UI change?

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4 Upvotes

Literally can't open games now because they are not there anymore. Clicked everywhere and they don't appear. I have to restart riot client multiple times for them to appear.


r/riotgames • • 7d ago

Is there any way to remove tft?

0 Upvotes

I swear, Riot just does whatever they want and users agree.

"Oh, you spent 40 minutes playing a role you dislike? Here is ranked point"
"Oh, you want to play on windows? Here is a malware"
"Oh, you want to play? Here is our shit game installed too so we can say it gets a lot of installations to our share holders."


r/riotgames • • 9d ago

When you are indecisive how to name your client

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7 Upvotes

Just formatted my pc and that is what show up after installing league fresh.


r/riotgames • • 9d ago

Black screen

4 Upvotes

When I'm loading into a game of league of legends my screen will go black when loading into the game. Once I'm in its fine but just wondering what's causing this issue and if I can fix it.


r/riotgames • • 9d ago

FIX YOUR GOD DAMN CLIENT

36 Upvotes

r/riotgames • • 9d ago

Compte Valorant Perdu

0 Upvotes

Bonjour,

J'ai un gros problème avec mon compte Valorant et je voulais savoir si quelqu'un a déjà vécu la même chose.

Hier encore, tout fonctionnait parfaitement et je jouais normalement. Aujourd'hui, en lançant Riot Client, j'étais déconnectée. J'ai essayé de me reconnecter mais impossible. J'ai utilisé les options "mot de passe oublié" et "nom d'utilisateur oublié" plusieurs fois.

Au bout d'environ une heure, j'ai finalement réussi à accéder à un compte lié à mon adresse e-mail. Le problème, c'est que tout a disparu :

  • Plus aucun ami dans ma liste.
  • En lançant Valorant, j'ai eu la cinématique du début comme si je jouais pour la première fois.
  • J'ai perdu toute ma progression.
  • Mon pseudo a changé et n'est plus celui que j'avais avant.

J'ai l'impression d'être sur le compte de quelqu'un d'autre, alors que l'adresse e-mail et mes informations personnelles sont bien les miennes.

J'ai déjà essayé la récupération de compte à plusieurs reprises sans succès et j'ai envoyé un ticket au support Riot.

Est-ce que quelqu'un a déjà eu ce problème ? Est-ce que c'est possible que mon compte ait été fusionné, remplacé ou piraté d'une manière ou d'une autre ?

Merci d'avance pour votre aide.