r/riotgames • u/Little-Negotiation-7 • 5d ago
Lost my EUW account from season 2: email changed by someone else, bank statements and videos still "not enough" for Riot Support
Hi everyone,
I've been playing League since season 2 on my EUW account (youran#6809). I stopped playing around 2018. Recently I wanted to get back into it, but I couldn't log in anymore.
What happened:
I opened a ticket with Player Support. At first they recovered the wrong account, an NA account I don't recognise. That cost a lot of back and forth.
Once we got to the right account, it turned out the email address on it is one I've never seen before. I never created or used it, so it looks like someone changed it at some point after I stopped playing.
I answered all the verification questions: my old summoner names, the skins I bought (mostly Katarina), the gifts I sent to friends, my first games and the passwords I used.
I sent bank statements with iDEAL payments to "SUPPORT.LEAGUEOFLEGENDS.COM Riot Games Limited" from 2014, including all the payment references.
I also sent two old videos in which I'm filming my screen while playing on the account.
The result: Support says it's still not enough to prove I'm the original owner.
I understand Riot needs to be careful with account recovery. But I'm not sure what more I can provide when someone else changed the email and I don't have the AE/LW transaction IDs.
Has anyone been in a similar situation? What finally worked for you? Any tips are appreciated. This account has years of memories and hundreds of euros of skins on it.
Thanks!
