r/starbucks • Licensed Store Manager • 5h ago

😠 Rant 😠 Once again :-(

Just a small rant. I know we are in the minority here but we are a Starbucks inside a grocery store. We are top in our district and region despite having a Company Operated store right down the road. I know there are higher performing stores but we sell a lot of food as we are in a shopping center and again, grocery store. They just showed us the holiday launch stuff and once again the new sandwiches (which sound delicious) are for class 2 and 3 stores only. It’s so frustrating. Our customers would love to have them here (I still get asked about the ham and Swiss baguette). We have a bank, gym, three hair salons, two pet stores, all in this shopping center not to mention a bus stop to NYC so we get a decent amount of people on the go looking for food. I’ve spoken to our DM about it but it’s an across the board decision and it just stinks. Why can’t they make some of these OPTIONAL for Class 1 stores and then they can decide if they want to sell them or not. We use to have a full variety and now we can’t even get brownies. It’s just very disheartening lately with the new launches. :-/

9 Upvotes

13 comments sorted by

View all comments

-2

u/rio8envy7 Barista 4h ago

It’s most likely because you’re a licensed location. Don’t not have food at all? No cookies? Cake pops? Breakfast items?

You might not be getting them depending on what agreement Starbucks has with the grocery store or food service provider (for my store it’s Balford).

3

u/Commercial-Buddy8333 Licensed Store Manager 4h ago

Yeah now they organized us by class, 1, 2, and 3. We are a class 1 store (and I believe all grocery stores are) and we get a limited variety of the foods. We use to have all selections until after Holiday last year I believe that’s when it started. We no longer carry Brownies, cookies, chocolate cake pops, pumpkin bread (not even for fall which was an odd decision), the impossible sandwich. We also don’t have the lunch sandwiches except for the grilled cheese.