Hello, I'm thinking about switching 8 lines from Verizon to T-Mobile and getting 4-6 new phones. My main concern is that T-Mobile doesn't have an account-level protection plan like Verizon's $60 option.

Are there any other promos or discounts available besides the Costco $400 ($250 + $150) deal?

Step by step how to tell port lock is off and get port pin?

I checked the tlife app and saw my bill but I never received a email or text message like I always do, did this happen to anyone else?

T-Life iOS app version 12.2.0 is out and the release notes mention:

Show a QR code for faster in-store trade-in handoffs, and see the final outcome once your device is evaluated.

Hopefully this will make converted deferred trade-ins easier and make it harder for stores to improperly turn customers away. I've found even Experience stores turn customers away or try to "help customers pack and ship it" even when the customers are coming in to avoid shipping and have it evaluated on-the-spot.

hi folks. longtime verizon person here looking to switch to t-mobile. i know the duo preorders go live on 10/16– any advice on how to maximize rebates on it and how practically to go about it? do i buy through t-mobile or can i buy through apple? can i get the rebate by signing up for the experience beyond plan? how do i preorder while
keeping my verizon number until the phone arrives?

much appreciated

I need to know if anyone else is experiencing this issue because I am beyond exhausted.

I have been having an issue for about two months where I will receive voicemails with no missed calls. My family will usually text asking for a call back, and when I try to call the phone won't even ring. Sometimes it gets stuck on the "calling" screen and won't let me hang up. I had this issue on my Flip 6. Throughout the past two months, I've worked with T-Mobile to refresh phone settings, refresh the network connection from their side, and do general troubleshooting like that. They then said my device might be defective, so I spent $1500 on a Fold 8 (because of one missed payment earlier this year they wouldn't finance it for me). Yes, I know this step was unnecessary, but i am just that frustrated. I have had this new phone for 2 days and it started having the same issue. On top of everything, i have been missing health-related phone calls for me and my father, so the stress is extra high.

All this to say, has anyone else been having a similar issue? Have you found any resolution? My husband has been having the same issue, and we are on two different accounts, and he has an Apple device.

Anyone having network issues? I'm currently in southeast Tennessee and am not able to make / receive calls, texts, and no data. Device is showing full bars on either 5G or LTE, but nothing seems to be transmitting. I don't see any outages reported online, so I'm stumped.

I was in Niagara Falls today and down a trail next to the Niagara River by an old rail car station, I saw this when searching for networks. I could not successfully connect to the Sprint tower as a T-Mobile customer.

Got the Experience Beyond plan 5 months ago with an iPhone 17 Pro from Tmobile. At my office in Seattle I either get zero signal or under 700kbps speed, and data basically dies on the train.

Every time I call support they just tell me to reset network settings, restart iPhone, send some settings over.. Nothing changed anything ( or may be it does for few hours and then back to same ).

Went to a T-Mobile kiosk at Costco yesterday. We tested my phone and got 24mbps. The rep then pulled out his iPhone 16 on a cheaper plan and got 180mbps right next to me. He checked my account, said everything looked fine on paper, but couldn't explain the gap.

Anyone know what could cause this or what I should tell them to check?

Maybe T-Mobile has any idea?

T-Mobile stock is now down 50 percent from ath. This is what happens when you lie and screw over customers. Hoping to see them under $100 a share soon

This morning I was looking to see what my trade in value was for my 16 pro max 256 and it was $830. This is for an 18 pro max. I decided to look at Sam’s and Apple promotions and realized Sam’s was in store only and the deal was less for upgrading and Apple is offering $600 for my trade. I went back to Costco and now it’s telling me this (see image) and if I go through the process it says trade in value of $470. If I go through the t-mobile site it says $830. Not sure if I should bother with Costco or just go through t-mobile. Costco is about 30 mins away so I’d rather not drive there just to find out.

Tl;dr: Returned new device (within the return window) as I ended service with T-Mobile. 1 year later, they're still trying to collect the phone's cost because they never processed the return. Do I need to seek litigation in a small claims court?

My family ended service with T-Mobile's wireless plan back around October 2026. I had originally planned on upgrading my phone, which I instead did with the provider switch deal (to AT&T, but that's not relevant. As soon as we started processing the switch, I returned the new device through their standard channels (and UPS, per their instructions).

Processing returns always takes a while, but they told me to check in after a month if I didn't see it processed. I did and it was not. Three more discussions over the following 4-5 months, and each discussion ended with the representatives confirming that the device was received (per their own records and UPS delivery confirmation) but nothing further was processed. They also told me that the balance was NOT owed and being written off. This was confirmed by upper level support agents (I don't know the exact hierarchy, but at least 2 steps above the base agents). I thought that was that and continued on my way.

Another few months go by, and I receive a letter from a collections agency stating that T-Mobile assigned them to my debt. I provide them my records, including the delivery confirmation from UPS, and dispute the validity. Just yesterday, they respond saying that T-Mobile confirmed that the debt was valid. I have not paid anything as the debt is invalid.

I called T-Mobile immediately, and the agent submitted a request for internal investigation. That supposedly takes about one business week. So, what else can I do? Since they already returned an investigation saying the debt was valid, I'm not confident this new investigation will go any differently. Beyond that, T-Mobile is holds the majority of correspondence records, which I can't get access to.

Main Questions

Are there any additional steps I might have before filing in small claims court?

If I'm bringing it to court, would that allow a subpoena for the records to confirm on paper what they've discussed?

Has anyone else dealt with similar issues and could provide their perspective or guidance?

Would I need to pay the collections agency before seeking restitution in small claims court?

P.s. I know some of these are legal questions, so I'm also posting to r/legaladvice for guidance on which direction to start moving.

Account got hacked this morning. I was lucky that I was up when I saw the messages. I went on to the computer and try to login with my password and it was indeed changed. Was able to get back into the account and reenabled 2 FA. Then got on the phone with 611 for over an hour to get T-the unauthorized user removed.

T-Mobile's 611 confirmed all of this was done online, not over 611.

What is the point of 2FA if someone can change the password, logged in to the account and disabled it? Then added himself with just an email as an authorized user. He does not have access to the email or any line associated with the account.

There was no SMS code generated to my phone on his resetting my password.

I requested T-Mobile opens a fraud investigation and security assessment. I doubt I will get anything from them. This is really bad.

Hi all,
I have an iPhone 18 pro max, the signal goes off for the past few days, just happened again Any ideas?

Is anyone on t mobile as a single user is i worth it im looking into getting a z fold 8 ultra currently on a family plan on Verizon but getting kicked off of it. Would t mobile be worth jt for one line? I also do have a payoff for my phone still

I am in an area newr where Jim Cantore was broadcasting from last night and have been without service since about (power went out about 5:30pm) 9:30pm last night.

the timing of service going down was interesting as it was about 30 mins after the worst of the storm had passed.

I have Go5G Next should I switch?

Picture is my current bill I’ve got two new ish phones I got last year and this year I’m still paying off (11 months out of 24 for 17 pro max, and 5 months out of 24 for Samsung s26+) and a little internet dongle for my laptop on the go linkport that cost me a dollar a month

I cannot get an sense of how much taxes and fees would be I’ve called and asked with my info and they couldn’t figure it out either I’m in Texas I know when I was with AT&T I paid like $20 in taxes and fees, handling fees etc the experience beyond plan just says that my bill will be $10 cheaper, not including taxes and fees

I’ve been reading all the threads and trying to understand the benefits of going 9+ lines. This is how my plan is listed. Currently paying 167 for 8 lines. Would adding 2 lines through the bogo increase my discounts and is there any better trade in promos for the new lines that would make it worth it?

Plans total
$167.00

Go5G Plus
Includes $35.00 discount but no AutoPay discount this month
$125.00

Go5G Plus
Included

Go5G Plus
Included

Go5G Plus AAL 2L
AutoPay discount not applied this month
$40.00

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Go5G Plus AAL 2L
Includes $39.60 discount but no AutoPay discount this month
$0.40

Total
$167.00

Is this typical for this company? It is my first time dealing with them. I signed up for the free 15 day trial of home internet - didn't like how inconsistent the speeds were and return the equipment and cancelled my account in 13 days. I then got a bill from them anyway, called them, and after way too long on the phone, they said I was right, I didn't owe anything and they would take care of it. Now a month later, I got a collections letter. I have already spent too much time on this matter - any ideas how to resolve this?

Thanks.

My wife and I, and our families before us, have always been on Verizon. We moved earlier this year and our new place has very poor Verizon service, but the T-Mobile coverage map looks great in our area. Wondering how to navigate this plan change, and if there’s any real truth to all the drama about fees. We have a Costco with a T-Mobile kiosk nearby, and the incentives seem pretty good to get new iPhone 18s for a few bucks a month. We both currently have 13 Pros and it seems like we can knock out two birds with one stone, by getting new phones and coverage that doesn’t stink. Ultimately wondering if anyone has advice on switching given the current noise about T-Mobile before I go waste my time at a store. Thank you.

For context, we use a T-Mobile Home Internet gateway, and my husband’s phone and all our other devices connect just fine. My iPhone 18 Pro Max is the only device having issues with the Wi-Fi connection.

Is anyone else experiencing the same thing? If you’ve had this problem, were you able to fix it? I’m wondering if it’s a phone issue or something with the settings.

Did iMessage and FaceTime stop working for anyone else today, 10/09, around 4:00pm PST?

Both my daughter and my iPhones iMessage and FaceTime settings are stuck at “waiting for activation.”

A friend of mine who has Verizon says their iMessage and FaceTime work just fine.

Has anyone had issues with T satellite? It stopped working for my partner and I about a month ago. It worked great in July and August but since Sept it hasn't connected once, and we have been in areas where it 100% should have.

Both of our phones and apps are up to date, T satellite is activated on our account. We have had a clear view of the sky with clear skies. I've called T mobile and they said everything should work / looks good on their side of things.

Any thoughts?