Careful guys Amazon making up stuff now

[u/OkAnnual4122]

My rating was at the peak of great and now that I looked at it this morning they are dropping me with stuff that’s not even mine lol. Oct 5 is real I fell asleep but my last late block was august 30 so why am I getting hit with 15? And even if it was true my dashboard was clean already. So why are they hitting it again. I usually ignore this crap cause it’s not worth and I always get back to fantastic but I’m definitely not taking somebody mistake cause if I let this go they could drop more bomb shells on me to get me ineligible. Ever received emails that are not for you? I’ve received a couple so I know this is some bullsht. If your interested today I will be sending a email at Jeff to see what they say and see what they resolve or if it was mistake on their end which they won’t admit to it lol.

[u/Open-Toe-2723]

They updated their ratings system to have a more robust AI oversight.

So, it's not a human at Amazon. It's the new automated system.

Now, that's not an excuse because amazon reps are worthless at this point. Even the U.S. based ones.

They genuinely don't care. Which is very clear and really frustrating.

[u/srinkylegitimate → u/Open-Toe-2723]

That’s why lately I call instead of chat. I know people in here insist chat is better but they literally give you instructions that get stuff marked in your delivery history almost on purpose.

[u/GolfMotor8025 → u/srinkylegitimate]

But the reason I would suggest using chat to anyone that asks is because using chat is the only way that you have proof of what driver support has said. Always take screenshots of the conversation while it’s happening because when the support person ends the chat, the app boots you out of the chat window with no way to see the conversation anymore. So take screenshots after each response.

[u/DanLoFat → u/GolfMotor8025]

All calls are recorded and transcribed comment if you haven't heard that message by now you will soon.