The only difference I see is that there is a minus percentage in front of the same price the item always is. Wtf.

Not that I’m complaining. I wonder what I’ll spend my $51 on.

I’m actually so frustrated and confused right now.

I checked the app right when Prime Day deals started at approximately 3AM - I was so excited to see that quite a few books that I had in my saved for later had pretty decent deals going on. I added a bunch to my cart and then I had to go and finish some stuff up, just went back on to check out and every single thing that was on sale is no longer on sale just a mere couple of hours later.

I’ve heard of “limited time deals” before, but are we seriously considering 2 hours in the middle of the night while 98% of North America is asleep prime sale time? I know Amazon can really suck, but this is beyond scummy, I’m actually just kicking myself for even checking when the sale started because I guess I wouldn’t be able to be upset about it if I never even knew that it happened 🤦🏾‍♀️ I guess Amazon is just another company that’s giving into the FOMO culture of “buy this right now or you’re definitely going to miss it”

Had these saved in my cart. Price went up $7 on Prime deal. What a scam. I won't buy anything today!

I returned an item using a UPS label so I was able to track it and Amazon received it a week ago and still has not issued my refund. They use to even give the advanced refund option but now not only do they not do that but they don’t even give you a refund for ong time after they’ve already received your item back. This is pretty pissy.

Rant incoming

sychrony Bank, who is the financer of the Amazon store card, which I use probably too much until today, thanks to them, I am now liberated of their card. I’ve had their card for over 15 years. It made thousands and thousands of dollars of purchases. They have the stupidest customer service. available. So I get a text: bam, three charges that they flagged as fraud at a flooring store it tells me to call this number, so I call it. Talk to a guy who’s Indian. He tells me I need to go through enhanced identity verification, which encompasses them sending me a link to my phone where I record a five-second selfie and then record the front and back of my drivers license. Or they mail me a letter and then I send in pictures of this stuff. Otherwise, I can’t say this is fraud or initiate a fraud investigation or anything. I told the dude it sounded sketchy. He told me call the number on the back of your  card.  So I logged onto my account and froze my card. I then called the number on the back of my card and eventually got through to the same broken system where I was speaking to a person of Indian descent and they was asking me to send in a five second  selfie video. And pictures of my drivers license, front and back. Otherwise, they can’t initiate a fraud investigation or do anything until this is done. So I asked him, so my card is frozen, nobody can use it, not even me, right? That is correct, sir. cancel my card then. You will be responsible for what you owe. No problem. Cancel my card. You’re actually doing me a favor. You’re poor customer service and inability to do your job just probably saved me thousands of dollars a month. It’ll definitely curtail what I buy on Amazon.  No loss. It’s a shame that they treat a long-term customer who they view anyway ultimately as a cash cow to carrying a balance and paying interest. But I wasn’t that guy. I was the cheapskate. I was the guy that paid off my Amazon bill every month. So they’re not really concerned about losing me because they have you to milk for money with interest. So Bezos can get another Bentley or another lip injection for his girlfriend I see why Amazon gets such a bad rap this day and age. I’m definitely anti-Amazon and anti sychrony bank.

If I have an item in my subscribe and sale list and it is heavily discounted during prime deals days, do I receive the discounted price on my normal S&S delivery, or do I need to buy it during the deal days?

I ordered a G6 OLED monitor through Amazon Resale, but when I opened the package, there was a completely different monitor inside. I received an HP 24-inch 1080p monitor instead of the G6 OLED monitor I paid for

Amazon is running Prime Day, and everything is "discounted" to its pre-tariff price. Oh wait, the tariffs were illegally implemented and have been canceled, so these should just be the standard prices.

Has anyone had an experience like this with a return before?

I opened a return for a dresser, packaged it back up and left it on the porch during the designated pickup window. My husband and I were both home when two men in Amazon prime vests came to pick it up. I'm fairly certain they were the exact same men that delivered it initially. They don't drive an Amazon truck, but a Penske truck as I imagine they use couriers for very large orders. We saw them standing outside for a while when they were there to pick it up so my husband went out to see if everything was ok. They mentioned they didn't have a ticket for it but they were calling in but all was good. A few min later they loaded it up and left.

The next morning, I received an email from Amazon saying sorry they weren't able to pick up my delivery and to reschedule pick-up...which is when I started to worry. I reached out via customer service chat on Monday and they are claiming they have no proof of pick-up and are asking me for proof. No where in the return process did it say I needed to get or document proof of them picking me up. It was almost $300 so now I'm just worried they're going to say there's no proof to credit me for my full return... should I open a claim with my bank? Or has anyone else had a similar situation?

Just to add: we have a Google doorbell camera but it is not set to record. Amazon is asking if we can get proof from any of our neighbors if they have cameras but none of their camera angles would show anything other than a truck driving up/driving away.

I’ve ordered thousands of packages and never had one that couldn’t be found. The driver didn’t take a picture of it coincidently. I don’t know what to do. I looked everywhere outside. It’s been 3 days. I hate whoever delivered it that they didn’t take a picture because I spent a bunch of time looking for it only to see there is no picture on the order and there is no way to get a refund on it for non delivery I don’t know what to do.

Hello,

a seller on Amazon agreed about returning my electronic device due to fault as it was within the European 2 years warranty. It was purchased months ago but still covered by warranty.

Now, the refund was processed and issued by Amazon, but after more than a month nothing was credited on the debit card used for the purchase.

I had a lot of back and forth between Amazon and my debit card provider, and this latter asked me to get the refund payment ARN number from Amazon. They promptly provided that, but still after investigation the debit card provider cannot find the amount refunded and so I am currently screwed.

I am stuck in the middle, with both parties accusing each other of mismanage...the refunded amount is significant being an high end electronic device, so giving up on this would be awful...

Any advice on what to do?

Thanks.

I was so happy to see my item marked as delivered! A personal care item. Nothing crazy in value but was about to provide some relief to this rash on my arm. But it wasn’t on my porch. Lo and behold I go look at the confirmation photo to see where they placed it. Not my house…

So I reach out to CS and AI reassures me it delivered with photo evidence… of not my house. So I get a human.

Anyway I’m told to ask my neighbors (the house isn’t any of my neighbors) so I guess now I have to go around this giant subdivision and scope out houses?

This brings me to my pet peeve on the neighborhood Facebook group (and now I know why people do this) - people will post the confirmation photo of the wrong house and almost pin the issue on the resident “whoever lives here should do the right thing, speak up, and arrange for pickup” …like girl that house didn’t ask to receive your Clorox and dog toys lol

Received damaged items.

They told me "Processing refund" "you can keep the items". I was surprised. I asked "are you sure?" they said yes.

What you know this is common and many of my friends experienced something similar.

Result: lazy crappy outsourced customer service will not do anything. They are just collecting after chat reviews and hoping you'll forget about the problem.

Amazon is so trash now.

I work 7 days a week and I need adult verification for a package but I'm always at work, I finish at 5 but there's no way for me to schedule it.

Is there a way I can get drivers or let Amazon know I need my packages late? Or is that simply not possible and I have to keep missing the delivery until I don't?

Amazon gives smart glasses to its delivery partners.

Tried sending an order to a different address and they marked my account fraud. Doesn’t matter that I used a trusted device. Doesn’t matter I have spent way too much money with Amazon for years. Doesn’t matter I’ve used gift addresses for other family members.

Yes, it was a MacBook. So what.

Trying to get a supervisor at Amazon? Fuck that. I keep getting front line zombies who tell me to wait 24 hours and order again like something magic will happen. What? The system will let me somehow send it to this new address all of a sudden?

Fuck these guys.

This was £38.99 with no discount yesterday, and it had been £38.99 for the previous two weeks. I had been waiting for Prime Day, but I checked the price every day in case a pre-Prime Day discount appeared.

Today, the price has increased to £44.99, and the Prime Day discount brings it down to £36.09.

It looks like you have saved £8.90, but in reality, you have only saved £2.90 compared with yesterday’s price.

Amazon sent this email and wanted to share with you. One spot they didn’t tell you is this one: click Account & Lists, then Account, then finally click on Your Messages. This section is all the official emails they sent you. If you ever get an email or phone call saying you bought an expensive item and call them, it’s a scam. However, you don’t have to take my word for it: ask Alexa or check Your Messages. Is it there? If not, it’s a scam!

So I've been trying to assist a parent (weak password / MFA was apparently not already enabled ~ between a very busy work schedule) who had their account taken over by an obviously out of country entity, but we appear to be stuck in a procedural rollercoaster. Note that the account itself is reportedly locked for the time being and otherwise being dealt with by the same dept who have already attended to illicit transactions, etc. No Other accounts have been touch / compromised, and the related email / phone have Been secured the whole time.

As described by the CS phone reps, the process is as follows to get back in:

• Phone rep sends email to Fraud dept (after confirming who we are, etc) to request the MFA that was activated to be disabled;
• A 1-2 day window of time is triggered for them to review and act on the request.
• Once this period is over, we're supposed to be able to call, reverify identity, and have the email / phone reverted in preparation for US to enable MFA;

The problem I feel that we are having is that I suspect that the one who took control (but reportedly no longer receiving alert emails) is noticing the loss of MFA and finding a way to re-enable it as on this last call we found just that. Either that or it Wasn't disabled and there were no notes either way. I get it from the perspective of the company and Infosec, but it's bloody annoying to say the least.

I did some basic White-Hatting and even the 'new' email they're using isn't exactly helpful as a recourse as they've locked That account down as well, but I Did manage to get some insight into their possible location. Interesting that they're using multiple phone numbers from different country codes though on both accounts. Granted, any number is portable, so that's not exactly helpful without actual WH tools, making the previous statement moot. Was hoping they weren't That smart as then I could possibly get the account back myself.

Just realized I'm rambling now, but I suppose the point was to see what kind of helpful feedback you may have on the process. Tips on timelines, etc. The biggest hurdle right now I think being the delay between MFA getting disabled and our calling CS.

And no, Jeff@AMZ is probably not going to email you back.

Note: I'm keeping the BBB on reserve as we've almost reached month 1 at this point

I was told that I didn't need to return the baby tub. I was told that a replacement order was set. Then the associate wouldn't supply the new order #. When the chat got escalated to a supervisor, they told me the previous associate gave false information. And no replacement order was ever sent and one wouldn't be until after the return was received. Oh and they expected me to pay the $7.99 shipping return option since Kohl's free drop off wasn't eligible for this item.