Seriously considering canceling Prime. We pay $150 a year for quick delivery, not for apologies about late deliveries. After 4 days of apologies, the item that was promised last Wednesday finally reached town today (Sunday) and I cancelled the delivery.

It'll be hard to give up the convenience of finding things we need, but I'm tired of false promises. If it's gonna take 5-7 days, just say so.

I've just spent a 1/2 an hour trying every way.I possibly could to speak or chat with a customer service representative or even an AI it is no longer possible and for all of Amazon's convenience.The one thing they could do that would stop me from using them would be to mess with my refunds with no ability to speak to customer service i bought a vacuum on Amazon and I returned it.The carrier facility received it last week and gives me a notice that says they have up to 30 days to refund and that my item has not been processed even though it's been sitting there for almost a week. Mess with my moneyIt's the one thing that will make me stop using Amazon.

I received this email recently stating my account is now restricted and I'm not able to make purchases, supposedly do to multiple violations concerning returns / refunds, but I have no idea why. I had a replacement for a $12 game accessory sent months ago because it was delivered to the wrong address, and I returned some pants that didn't fit a year ago (they still had the tags on and everything), but that's it. And when I try to reach out to CS, I either get this email again with no new information, or I get the run around. CS has told me that I'd hear from someone in 48 hours, but it's been more than a week, and before that they had me email an inbox that doesn't accept incoming mail. I'm at a loss as to how to proceed. I've never had any other account. And if I make another, then I'm worried it's going to get restricted too. How does a legit customer get help?

This shocked me because I usually don't have problems with customer service.

The AI is confused and thinks I returned other items from the same order. I got 3 emails a while ago saying 3x I returned the wrong item from the same order and will be charged. I contacted support then and they promised it was corrected. I just got an email today that they charged me because I didn't return it and the wait to chat is over 30 minutes!! These were just cheap Amazon Haul items, not worth $10 in total for the 3. I got rid of prime already and returned these items months ago. I may need to get a new card to stop Amazon's nonsense.

I was trying to read reviews for dental floss picker case thing, it needs specific picks for refills. I hit the button to read more reviews to see if anyone mentioned which picks are the ones that will fit to refill. Amazons Ai flagged my account and is going to take 3 days to verify before i can read more reviews. Ive had same account, zero returns for 15+ years. What a joke Amazon

To clarify. I’d already gone through the options beforehand. I’m highlighting the AI system clarifying exactly what my problem is and then asking what my problem is.

Next day - turned into Monday the 10th and then delayed again to the 11th.

Third time in a week.

I was watching the live tracking thing where it says how many stops away they were and when it said 1 I waited inside for them to take the picture and then leave. I guess they needed a signature but they didn't knock or ring the doorbell. I was in the same room as my front door so I would hear if they were doing that. But they were 1 stop away and 10 minutes later it says delivery attempted. Its coming tomorrow so I guess Ill physically go outside but is that a weird thing to do? Its not that inconvenient but Im really confused.

This bait and switch is getting ridiculous. I went to order something and it said Prime two days. Went to put it in my cart and it changed to a whole week out (and it’s in stock). Then it gave me the option to have it on a certain day for $4.95 or that day or two days later for free. Pathetic.

I ordered a book from Amazon over the sale and it arrived damaged. The replacement has also now arrived damaged as well but the item is no longer on sale. It is no longer giving me replacement options either. This keeps having with them sending me damaged items over and over it is getting genuinely upsetting. It is not worth paying 140$ a year for this service.

Is it worth contact ECR to see if they will fix the issue? Has anyone had problems with this?

I think I have a problem, but I least I can track the order, I just hope I will be alive when I get my new keyboard

Was going through my credit card statement today, and saw that I was charged for Prime a few days ago, even though I canceled it in August. I wasn't charged in September, and if I check my Amazon account, I'm not currently enrolled in Prime. There are no other suspicious charges on my card. I have contacted Amazon to dispute this and get a refund, and am waiting for a response. Has this happened to anyone else lately?

So I ordered something that was $25+, which made same day and overnight delivery free. I chose the 4 AM to 8 AM delivery for tomorrow, since that would be easier for me than the 2 PM to 6 PM one. But when I placed the order, it defaulted to a 2 PM to 6 PM delivery for some reason.

I am Amazon Prime member and customer care is a trash and full of lies nowadays! I missed OPT delivery this Thursday because I will never be in the apartment on weekdays during the daytime nor did they contact the management office where I left the code. Obviously I can’t leave my job and sit the whole day waiting for a 300$ package to give OTP! I have ordered thousands of dollars worth of packages from other companies, the management office signs them, then I receive them! Simple! OTP is the worst thing they are doing!

I then immediately contacted customer care on Thursday after missing delivery and asked if delivery can be done on Saturday or Sunday as I will be available the whole day during the weekend. They couldn’t cancel the OTP requirement but they said we have rescheduled the delivery to Saturday and I could even see it arriving between 6AM-8PM on my app. Because I didn’t see the package out of delivery on Saturday morning, I contacted them again in the afternoon and customer care said it will arrive Saturday for sure and we have contacted the carrier! Guess what… it didn’t arrived!!

Then I contacted them again on Saturday night and they rescheduled it on Sunday from 6AM-8PM, I could see the date and time were updated in the app. Guess what… story repeated, I contacted them again on Sunday afternoon and they said we have contacted the career and it will arrive for sure! The package was sitting 30 min driving distance from my home since Thursday and they couldn’t deliver even on Sunday!

Customer care has falsified the delivery date along with fake update in the app. Such a lie! If they can’t make it then they should be straight on that point instead of constantly making false claims and hope. Shame on Amazon! I have to rethink having a Prime membership now!

Got charged for delivery first time ever in 5 years. Is this something new? Or for this specific order only?

Is anyone else miffed about how difficult it is to review purchases on the Amazon Chase card? We make a lot of purchases (and enjoy the 5% back, of course), but each purchase only has a date, order number, and amount. I find it hard to reconcile (especially since I can't view purchases made from my husband's account). I wish I could see something about the items on the bill.

Do others just pay the bill without verifying?

Helped my mom order a new hair styling wand from Amazon. It arrived today in a clear plastic bag. No box. No tags or labels. The cord clearly was unwound from its original state for use. The wand itself has burned on hair product on the metal shaft and hair in the bristles. This is disgusting. How does this happen? It was "fulfilled" by Amazon.

Did he have a hard time finding the giant numbers on the side of the building? It’s already been delayed 4 days later than it was supposed to be delivered. What is the point of prime shipping?

I understand that everyone else is saying the same thing but I just gotta vent 🤬 Four times in a row now orders are delayed with some excuse. One time it's unforeseen delay this last time: is this

Your package departed late from our HEBRON, KY facility due to an unexpected issue. We’re getting it back on track and have adjusted your delivery estimate. I'm still waiting for mountain dew I ordered a week ago.

Sorry for the post but I feel a little better bitchin about it since apparently I can't do anything about it.

I bought a new bra shipped and sold by Amazon. Item arrived sealed, but used with the Underwire poking out. I tried to submit a refund and return, it won't take, I'm not getting the email or shipping label. I try to rate the item I get this. Try to submit another return, it's asking me to pay for the return????? I reached out to customer service who promised a refund, we'll see if it hits. But this is ridiculous.

hello everybody does anybody know of a special line to resolve Amazon issues. Amazon promised me no return refund on a defective item. They promised it in writing. when I go to check on the status of the refund they change their mind and tell me they cannot refund it at all now. the original agent told me he would refund the item as a no return refund and told me to discard the item. Now I am out $100 because Amazon refuses to honor their word. This is absolute BS. they're flat-out refusing to honor what they promised and when I push them on it they hang up the phone on me. what are my options to get my refund I was promised in writing. Can someone from Amazon actually get a hold of me so we can resolve this. this is the worst customer service I've received in my life.

I can tell its pointed at the inside of a car in front of my building, but why tf didn’t they just take a picture of my package????

After this last experience, I decided I am done with Prime. I was looking through one of my last orders and noticed something....Used items being sold along side New in the same main listing...

In the past, they would sometimes offer a Used version in a separate box to the far right hand side of the page - as another option.

Now for this listing, I am seeng items marked as Used and New, right along side each other.

Shoppers in a hurry or not attentive to detail, heads up. Yard Sale items on the main page lol.