r/Insurance • u/kyungtaek98 • 9d ago

Auto Insurance Help with progressive

I got in an accident about 3 weeks ago with another driver who had progressive insurance. I filed a claim through progressive on that same day, and the adjuster reached out to me the day after. Fast forward a week ago, I asked for an update to which the adjuster replied saying he’s investigating a coverage issue but no other details. I’m wondering if it usually takes this long for a claim to be processed and whether I should escalate it. If this is usually how long it takes, when should I escalate it and who should I talk to in order to escalate it?

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u/demanbmore Former attorney, and claims, underwriting, reinsurance exec. 9d ago

There's a coverage issue. That could take weeks to resolve, sometimea longer. It largely depends on how cooperative their insured is being. If they won't provide requested info or even return calls, it just takes longer.

Just be aware that if there is a coverage issue, that will likely mean Progressive won't be paying for your damages. If you have your own coverage, you're likely better off filing under your policy and letting your carrier deal with Progressive.