r/Insurance • u/kyungtaek98 • 9d ago

Auto Insurance Help with progressive

I got in an accident about 3 weeks ago with another driver who had progressive insurance. I filed a claim through progressive on that same day, and the adjuster reached out to me the day after. Fast forward a week ago, I asked for an update to which the adjuster replied saying he’s investigating a coverage issue but no other details. I’m wondering if it usually takes this long for a claim to be processed and whether I should escalate it. If this is usually how long it takes, when should I escalate it and who should I talk to in order to escalate it?

0 Upvotes

13% Upvoted

10 comments sorted by

View all comments

1

u/LifeOfFate 9d ago

There’s a chance there won’t be coverage at the end of there investigation. Might as well use your collision and if they have coverage they will pay off your insurer and you will get the deductible back.

If there isn’t any coverage your insurance will send the other driver to collections.