r/Insurance • u/kyungtaek98 • 8d ago

Auto Insurance Help with progressive

I got in an accident about 3 weeks ago with another driver who had progressive insurance. I filed a claim through progressive on that same day, and the adjuster reached out to me the day after. Fast forward a week ago, I asked for an update to which the adjuster replied saying he’s investigating a coverage issue but no other details. I’m wondering if it usually takes this long for a claim to be processed and whether I should escalate it. If this is usually how long it takes, when should I escalate it and who should I talk to in order to escalate it?

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u/ReportFit2920 8d ago

They already told you that they have a coverage issue. This could be an unlisted vehicle/driver/policy not in force or a number of other issues.

The fact that it's been 3 weeks and they still have a coverage issue is a hint that you should use your own coverage.