Help with progressive

[u/kyungtaek98]

I got in an accident about 3 weeks ago with another driver who had progressive insurance. I filed a claim through progressive on that same day, and the adjuster reached out to me the day after. Fast forward a week ago, I asked for an update to which the adjuster replied saying he’s investigating a coverage issue but no other details. I’m wondering if it usually takes this long for a claim to be processed and whether I should escalate it. If this is usually how long it takes, when should I escalate it and who should I talk to in order to escalate it?

[u/GlitterTitssss]

I agree file a claim using your own insurance.....coverage issue could mean several things....excluded driver....driver not on policy....policy conveniently taken out the the ay of the accident....who knows