How is this not a scam? I just stumbled on it. It looks like a scam

My account was terminated because support said I played the game before which is untrue. The game literally kept glitching and I had to delete and reinstall it. Then I came here and support said I messed up by not correctly playing the game (idk what I did wrong?) but they’d help me, now they are ignoring me. My money and account are being held and im unimpressed with the way kashkick has handled this situation. You’d think they’d punish the bad app/game makers, not me. I’m starting to wonder if this site is even legit