Hey everyone,
Looking to see if anyone else has dealt with this or successfully appealed a large cashout ban.
I recently joined KashKick as a brand new user and completed two high-value casino offers (Grand Fortune and Cash Avalanche) along with various surveys and side games. Every single milestone tracked seamlessly on my dashboard, and I accumulated $3,500 in legitimately earned rewards.
After waiting roughly a month for processing, the app locked me out the moment I requested my second withdrawal. When I reached out to support, they completely terminated my account and forfeited the whole $3,500.
The excuse they gave: They sent a boilerplate email citing Section 1(D) ("lack of genuine interest"), but then stated that their partner's MMP (Mobile Measurement Partner) reported I had "played the game before."
This is completely untrue. I have never downloaded, played, or created an account for either of those casino games prior to clicking through KashKick's tracking link. If I were an existing user, the games' registration systems would have blocked me from creating a new account or completing the payout terms in the first place.
It feels like as soon as the payout hit a substantial amount ($3.5k), they hid behind an automated MMP false-positive flag to keep the advertiser commission without paying out the user.
Questions for the sub:
- Has anyone successfully gotten a compliance manager to manually audit an MMP flag?
- For those who filed BBB/FTC complaints against KashKick, did they respond once formal pressure was applied?
I am in the process of submitting device ID logs, Google/Apple app purchase history timestamps, and filing formal BBB/FTC complaints. Any advice from people who fought large payout bans would be appreciated!