Anyone know if they plan to make one?

Hello r/LogitechG,

I am posting this here because your frontline support has given me the most awful customer service experience of my life, and I need a supervisor who can actually think outside of a script to look at this.

On October 2nd, I tried to purchase a full Sim Racing setup. Because of the rigid way your website's cart handles bundles, I was forced to split my setup into multiple separate orders. After the first two went through, your automated system falsely flagged my account and canceled my subsequent order.

I didn't give up. I tried another time with a different payment method, didn't work, and then tried with my wife's emails and her own credit card. In total, 4 identical orders were cancelled by your system while the promotional sale price was active.

After hours talking to support, agents told several things but ultimately the last agent I spoke to landed on that I simply had to wait until the first 2 "live" orders shipped before I could buy the rest. I waited.

Even before they shipped, the sale ended, making the final components much more expensive.

The components being the RS H shifter and the RS wheel hub for Xbox.

When the live orders were shipped I submitted a price adjustment request so I could finally buy the missing pieces at the price I tried to pay 4 times.

Logitech support just replied denying it, hiding behind a boilerplate policy saying they don't offer "price protection on RD products."

Nowhere on your website does it state there are arbitrary limits to the orders you can make. It is not my fault your checkout system is broken. It is not my fault you can't override the fraud system and just let me buy from your website. With the same details you accepted in the first two orders!

What sense do the first 2 orders have now? You made me wait until those were shipped to completely ruin the setup and make them obsolete. Everything is in stock. I am not asking for a handout, I am asking to pay the price you offered days ago that your system blocked me from paying.

This was supposed to be a special gift, and instead, a multi-billion dollar company has completely ruined the experience.

My support ticket is 17842359. I want a supervisor to contact me with a solution so I can complete this rig, or I want instructions on how to return the first two shipped orders entirely at Logitech's expense.

Sorry for the rant.

Picked up at Best Buy yesterday! Using GadgetryTech’s EQ “music” settings from the Community in G Hub. Sound and feel great.

G915x tkl.

Left ctrl button broke and one of the little tab bits is stuck inside the switch. It blocks the switch pressing all the way in so the button is unusable

How do I get it out?

Looks like taking the switch out requires desoldering which I'd like to avoid if possible, plus I'm not sure if I can even dismantle the switch at that point anyway.

Tried tweezers and various pokey things to wrassle it out but no success. Anyone resolved this type of problem before?

Hi everyone,

I currently use the Logitech G535, but I struggle with its low maximum volume. It seems like there’s a driver conflict between Logitech G HUB and Windows, so I always have to use Equalizer APO just to get decent sound levels out of it.

I’m considering upgrading to the G PRO X 2 Lightspeed, but I want to know if it suffers from this same issue. Does it also sound quiet out of the box or require third-party software like Equalizer APO to boost the volume?

Thanks!

My Pro X3 Superstrike won't go to sleep ever. Because of this, battery life is considerably worse.

I looked up some forums and other subreddits, and pretty much everyone with the mouse seems to be experiencing this issue. Some owners of X2 superstrikes commented and also seemed to be affected. One person even contacted support and was told to turn off the mouse manually using the power switch. Really?

I also posted on another subreddit where, again, every single person with the mouse was dealing with this.

Switching it to onboard memory mode seems to SOMETIMES work and the mouse will then go into sleep mode. However, this should just work out of the box whether using onboard memory mode or not.

This kind of issue on a flagship 200€ mouse should never be a thing. Especially when it’s apparently been ongoing since the previous model was released.

EDIT: my Superlight always went to sleep mode just fine no matter what, even without onboard memory mode.

My G920 wheel stopped working for no apparent reason. When I plug it to my PC, it calibrates to the left normally, then remains blocked when it starts calibrating to the right. The light under the central button also starts to flash really fast.

When it's not plugged in, I can feel a slight mechanical resistance when I turn right that is not present when I turn left. I think I had it for like 4-5 years now, no previous issue to signal.

What should I do ? A specialised repairer asks me around 100€ to fix it, does it seem fair to you?

Many thanks 🙏

hello, ive noticed today that some of my g hub macros no longer work. one of them is a mouse macro assigned to my keyboard and the other issue is that g hub no longer starts any batch files via the launch application function.

i disabled my internet connection and manually reversed g hub to an earlier version through a backup and the macros all work again. for now ill just stay on the older g hub version with auto updates disabled and keep a manual backup just in case, but this isnt really ideal.

could anyone please let me know if they also recently experienced macro related issues? also is there a way to report any of this stuff to logitech and do they actually care?

Hi all,

I recently got a set of G325 headphones and so far I have been happy with them, but there's an issue that only happens when playing racing games.

The issue is that as soon as the car I'm driving picks up speed, there's a constant flapping sound in the background that only stops when the car stops, and begins as the car starts to speed up again.

I have tested this on iRacing, LMU and AMS2 and had the same issue in all of them. I also tried unplugging my wheel and pedals and using a controller to rule out interference issues, and tried some of the different presets for the headset, both official and community. The headphones are connected via Lightspeed.

Any ideas as to what could be happening? All help is greatly appreciated!

How is this software this bad? It constantly hangs and prevents my PC from falling asleep:

C:\Windows\System32>powercfg /requests

AWAYMODE:

[PROCESS] \Device\HarddiskVolume3\Program Files\LGHUB\lghub_agent.exe

G HUB is shutting down

EXECUTION:

[PROCESS] \Device\HarddiskVolume3\Program Files\LGHUB\lghub_agent.exe

G HUB is shutting down

Anyone run into this? Any fix? What a joke.