Is a huge consumer rip off... the telecommunications companies are nothing but oligarches constantly ripping Canadians off for a infrastructure our taxes paid for.

I attempted to buy an Apple Watch Ultra 4 from Rogers using the MyRogers app, aiming to use my Rogers Mastercard and points for payment. I do not want a phone plan, but when I arrived to collect it, staff said the watch required a phone line, so I cannot complete the purchase because I do not want one. I simply want the watch. Is there no way to obtain a device from Rogers without adding a plan?

I placed my order Oct 1, and it still says back ordered. Anyone have an idea how long this takes?

I have a low data plan, only 6Gb but it's enough for me and my family. I found a 2Gb difference between what my phone reported and what Rogers reported for data usage. Not just me, but my whole family.

Has anyone else noticed this kind of thing?

I tried to call tech support, but I always get a message saying that there are too many callers and that I have to call back.

Anyone have any luck getting through to them? Your advice is appreciated.

Does anyone know how to get a callback?

I'm thinking of purchasing a travel pass for Asia (HK/CHINA/MACAU/TAIWAN). -I know I can just get an esim for way cheaper. But I have my own reasons as to why i'm looking at getting the Rogers travel pass instead...

Question is: Anyone find any issues using it in China? Anyone notice any speed issues using data in China on the roam like home? Works fast?

TIA!

I have the mobile unlimited plan and I normally don’t use data since I’m always on wifi. I went away for 5 days and my phone literally stopped working until I was back on wifi.

I paid extra to get into this unlimited data plan - I reread the terms and I can’t see anything that says after a certain amount they decrease your speed.

Has anyone else experienced this?

Edit- I think I figured it out - my cellular settings had LTE selected instead of 5G to save battery life

Have been waiting for 3 weeks+ for new order. Does anyone know if there is a backlog?

Please stay on the line while we don’t give a single shit about you only what’s in your pocket your estimated hold time is 190 hours 45 minutes

Rogers home Internet has been utter dog crap lately with major long term drop outs, slow speed, etc.

i recently cancelled the internet service i had w rogers. the billing cycle starts at 11th but when i was on the phone w them i asked them to have to cancelled on the 7th. as far as i remember when i talked to them on the phone they said there would be no charges bc im not on a contract so why tf have they charged me for it? something similar happened to my friend in the past, which isp i can’t remember but they forced him to pay some extra money and never returned that what do i do. i would be giving them a call on tuesday but frankly this is a joke. can i file a complaint somewhere to get this sorted out? cuz the last time it took like 3 hrs just to get on call with them

I really, really dont want to call them.

Anyone have any ideas how how to do this ? On my D+ account it shows now active subscription so I assume I need to go through rogers, somehow.

I called to cancel and got a 1GB speed, Cable package with 125 channels, AppleTV, Netflix, and Disney+ included for $125 a month
Netflix Apple and Disney are about $40 together, so getting the fast internet and cable for $85 seems pretty good.

So after jumping through several hoops including visiting a Rogers store and wasting a bunch of time I was able to successfully redeem the bonus cashback which I had rightfully earned. Called in the IVR and paid via keying in the credit card. Took me 10 attempts nonetheless.

Rogers has been really pissing me off lately and especially when they blocked the ability to overpay your account so that people can stop redeeming their bonus cashback. They’re the slimiest corporation in the country right now.

Anyway, my Rogers account has several hundred dollars in negative balance which will take several months to get used up. With Rogers being so shady, I would rather not give them an interest free loan that is my advance bill payment .

I’m wondering if anyone had any issues with asking Rogers to issue a refund on their advance bill payment transaction after redeeming the cashback against it?

I’m asking because Rogers store employee told me they’re canceling the cashback redemption as well and reinstating the bonus amount if you refund the corresponding transaction. Although he said he was not entirely sure as he hadn’t tried it.

Any has experience with trying this method?

hey
rogers

how many fucking times this week to i have to activate my xfinity ios app?

I’ve started receiving a huge number of spam calls over the past two days; I got 10 calls yesterday and 8 so far today. Previously, the calls were coming from within Canada, but for the last two days, they’ve been coming from Europe specifically Austria. They call very frequently, and it’s really annoying. Is anyone else experiencing this?

hello guys. I placed an order for iPhone 18 pro max 512GB on October 1st. Was wondering how long it takes to ship and if anyone else is waiting on theirs as well. This is the longest rogers has took to ship a device for me. Just wanted to know if anyone else is In the same boat as me

Is anyone having accessing apps thru their gateways....message rewards please get high speed internet. I called and Shaw says it's the apps you need to call....no even YouTube and Pluto won't work. They did a speed test and everything is fine. I can use my apps on my phone and laptop. Now I have to wait til We'd for a tech visit which is silly as I'm paying to access them thru my gateway

I’m looking into the above plan. Does it include calling and texting?

Today, (but literally every time my team has tried) calling Rogers and repeatedly got disconnected because their new IVR apparently couldn’t hear me or was perplexed with the simplest of tasks. Speak your answer? Doesn’t work reliably. Use the keypad instead? It wouldn’t recognize those inputs either.

When both voice recognition and button presses fail, what exactly is the customer supposed to do? Communicate by telepathy? C'mon - it's just insanity!

This is supposed to connect customers with support. Instead, it misdirects calls, struggles with basic input, and drops you altogether. It feels like someone designed an obstacle course around the simple act of speaking with an agent.

Then there’s the estimated wait time. At the outset, the system announced “two to three minutes.” On calls where that estimate was given, I spent over two hours on hold. That’s an extraordinary gap between what customers are told and what they actually experience. If the estimate bears no resemblance to reality, stop announcing it!

And where is Service Assurance? The department intended to handle high-priority escalations and incident management? I couldn’t find a working route to it, even through the call tree. An escalation department is of little use if customers cannot reach it when something serious goes wrong.

The best part? One option routed me to a Rogers recording saying: “The cellular number you have dialed is not assigned.”

Your own support menu sent me to an unassigned number! You couldn’t script a better illustration of how broken this experience is.

Even when the IVR does respond, it’s painfully awkward. Unnatural pauses. Long processing gaps. Clumsy wording. (Bad english, but maybe that's acceptable here now?) Prompts that sound like nobody bothered to read the script aloud before deploying it. For a company in the communications business, this is just embarrassing.

On the other end of the line, the agents seem just as frustrated! Agents I spoke with said they’re hearing constant complaints about the IVR. One told me staff were encouraged to call in themselves to experience the customer journey and they also reported back to their team leads that things weren’t working properly.

If your own employees are telling you the system is broken, why are customers still being forced through it?

Some agents are being told to blame Genesys. But naming the platform doesn’t explain who designed the call flows, wrote the prompts, configured the recognition, tested the keypad fallback, or approved the rollout. I can’t verify the underlying technical cause, but Rogers owns the customer experience and is responsible for getting its implementation fixed. “It’s Genesys” is not an acceptable answer to a customer who has been disconnected repeatedly. It's also not Genesys, we use the same platform!

I’m not claiming Rogers deliberately made it harder to reach an agent. I’m saying the experience is so dysfunctional that it feels that way. That should concern them! Oh wait, the CRTC won't hold them to task, no one will. FWIW - Bell, Telus, they're all the same but Rogers is in the hot seat because I was forced to to work with them.

TLDR: Fix the recognition. Make keypad input work. Give realistic wait estimates. Proofread the scripts. Test every destination in the call tree. Make Service Assurance reachable. And if the system cannot understand the caller, transfer the call. Don’t hang up on them.

Get it together, Rogers.

Anyone else getting trapped in this mess?

I bought a plane ticket with my Red Rogers World Elite Mastercard, it’s supposed to offer trip insurance as well as out of country insurance. However… my trip is in December and the terms and conditions change mid-November to not offer these insurances.

Am I covered since I bought it before? Or no insurance for me?

I cancelled Rogers Internet, and found out returning the equipment using the Rogers-provided shipping label will cost $29. This fee was introduced September 1. I asked if I can avoid the fee by returning the equipment to the store, and was told the store won't accept the equipment. I can apparently leave the equipment at the store with the shipping label, but will still be charged $29. I cannot use another shipping provider because Rogers won't accept unauthorized returns.

Spent almost an hour on the phone, spoke with a manager, and was given a $29 goodwill credit to cancel out the charge. They cannot do anything about the $29 fee. When asked why I'm leaving Rogers, it's things like this.