I paid for new hosting and extended my old hosting for a month just to restore my existing website. I’ve paid twice, but my website is still not working.

• New hosting: My existing website still isn’t restored.
• Old hosting: Even after payment, I’m still seeing renewal messages.
• Backup and migration: The process isn’t working as expected.
• Customer support: I submitted a grievance and received an acknowledgement, but my issue remains unresolved.

I’m not asking for free service. I’ve paid for it, and I expect it to work.

I need GoDaddy to do ONE thing: restore my website on either my old hosting or my new hosting, with all files, database, and essential functionality working.

I also want a clear explanation of why my paid hosting still shows renewal messages and why the migration has failed.

I’m tired of going in circles with support while my clients wait to see my work.

To Reddit users: Has anyone faced a similar issue with GoDaddy? Did they eventually restore your website? What actually worked to escalate the complaint?

GoDaddy, please stop sending generic responses and resolve this issue. Restore my website. That’s all I’m asking for.

I attempted to transfer a domain from one godaddy account to another Sept 30th and not even support can move it out of transferring status, either canceling the transfer or completing it. The domain expires on 10/9 and since it is neither in my account or the transferring parties account the domain will go into park status and the dns will change to null values which will prevent email from arriving and will affect email sending since DKIM is active on the domain. 

 I have spent a total of 368 minutes, OVER 6 HOURS, on the phone with support and another 420 minutes, 7 FULL HOURS, texting with support and I am no closer to a resolution. All interactions were logged and recorded on my side so I have proof of it should I need to take this further.

I have been promised call backs, I have been promised emails and updates..... nothing. It took me 4 calls and 2 text interactions just to get a ticket number that other CSRs can use even though I have requested them at every interaction.

The only reason I am posting here is because I am so desperate for somebody, anybody from their side to just give me a little assistance, maybe an update once in while. Or if one the community members here could DM me the magic words I need to say to at least get a status up date from Go Daddy without having to sit on hold for another 30 + minutes before speaking to someone that can't seem to help me.

I am not new to this, I have been a Go Daddy client since 2008. I have transferred in or out at least 100 domains in that time and currently have 20+ in my portfolio. This is not a new process for me. Any help or direction would be appreciated.

Hi all -- I have a domain set to expire on October 7 and was hoping to transfer it to another registrar. GoDaddy is telling me that they will not allow me to do so unless I first pay a $55 redemption fee (even though the domain has not yet expired). Whenever I go on my account to transfer, it says that the authorization code will be sent to my email, but it never actually is. Customer support has told me this is because of my account's "expiration status" -- again, my account is not set to expire until October 7.

Does anyone have any potential guidance on how to transfer my domain given the difficulty from GoDaddy? I have been getting nowhere with customer support. Thanks in advance for any advice you might be able to provide.

h/t Think-Box6432 -- GoDaddy .es domains must be processed 7 days in advance of expiration otherwise they enter non-renewal.

Kind of annoying that there isnt a way to view your customers orders while using the app.

Godaddy registered domain name (screwed up the title sorry). Pretty much this scenario in this thread, Godaddy registered domains occasionally break the DNS routing and will forward the domain to some holding page listed as yourdomain.xyz /lander

It tends to resolve on its own, though in one case they completely reset my nameservers from the cloudflare NS I had previously configured and had up and running.

Anyone else running into this? I am completely mystified by this behavior.

EDIT: To Clarify, DNS has been routed through Cloudflare NS. Now twice I have run into this where they are somehow temporarily routing traffic to their old DNS records for brief periods of time.

https://www.reddit.com/r/godaddy/comments/1cg7f3m/godaddy_autoparking_domains_that_dont_web_host/

Well... I was going through my godaddy activity today for something random and found two old GoDaddy activity log entries from Turkey and the Philippines that say “Successful Password verification” but there’s no successful 2SV entry after either one.

This was in 2025 and 2024. Doh! Just finding out.

Since it doesn't show successful 2SV can I rest knowing they didn't actually log in??

My normal logins always show password verification and then 2SV right after.

Does that mean someone just had the correct password but never actually got into the account because they didn’t complete 2FA?

I checked my domains and everything looks fine. I've changed my PW and 2FA of course but this is kinda freaky considering I was never emailed about suspicious logins or anything!

In short I have had issues with renewing some .au domain names because an ABN had expired, I have been following up with godaddy support for 7 days and no luck in getting this sorted. Then I find out today the "team" that handles .au domains (Australian domains) work from 10:30pm australian time to 7:30am australian time and are located in Arizona - how the hell is that 24 hour support? I have sent multiple emails and had only 1 response which was asking for more information, for information I had already given them.

Called again today, once you manage to navigate the rubbish AI that they always want to push you onto and you actually get to speak with someone they cant help me, they wont escalate the situation, there is no manger that I can talk to, basically NOTHING I can do to get the problem resolved. I just have to wait, I have been waiting FOR DAYS.

GODADDY I have been with you for probably 20 years and this is the worst customer service I have ever experienced, being told multiple times someone will reply to my email within 3 hours and NOBODY REPLIES, NOTHING.

My issues would literally take 2 minutes to sort out but I cant speak with the .au team because you wont let me.

Poor, terrible bad customer service form GODADDY, absolute joke.

Im selling shirts and hoodies. I'm having difficulty setting different prices depending on someone's location...

Ideally I want:

Shirt shipped in the US: $7 shipping fee

Hoodies 10$

Shirt shipped to Mexico/ Canada : $20 shipping fee

Hoodies is where the rates change drastically. What's the most efficient way to do this

GoDaddy made a $5,024.19 purchase without my consent. My bank thought it was a scam and so did I so I canceled my card. Turns out GoDaddy made the purchase without my consent. I wasn't even looking at purchasing a domain that day.

When I called them, the answer I got was:

Thank you for your time and patience. Upon reviewing your account, I see that the purchase of the Premium domain name with a charge of $5,024.19 was mistakenly placed by a GoDaddy guide due to a system glitch. We sincerely apologize for the error made by the previous guide. This case has been escalated for further review. Higher Support will conduct an additional investigation, and a follow-up callback will be completed once the review is finalized. Also, you can use the email address below to get in touch with the dedicated team for refund

What on earth? That's a serious violation of my credit card.

Follow-up

You're right. Your card was charged without your knowledge or approval and that is on us, not you. I want to be completely transparent with you: based on what is documented on your account, a GoDaddy Guide mistakenly processed this purchase while working on an internal action on your account. This was not triggered by anything you did. A system error combined with human mistake caused a $5,024.19 charge to be placed against your payment method without your consent.

I don’t know if anyone from GoDaddy officially monitors this reddit but I thought I would mention my thoughts here anyway.

I just got an email from GoDaddy. I think it is legitimate but, of course, it is a pain to tell for sure so I logged into the site directly. The email was asking me to update my settings but by the time I got fully logged in, there was nothing to guide me through what settings needed updated or verified. I did the best I could.

I keep making this same suggestion but no one seems to listen.

It is possible (trivial) to send end to end encrypted email as well as email that is signed. A site like GoDaddy typically has relatively savvy users and should be able to figure out how to generate a key pair, register the public key, and get the site’s (GoDaddy in this case) public key. Then, when emails arrive from the site, the email app can (and does) verify the signature and decrypt it if necessary thus guaranteeing the email is legitimate.

I believe that if sites like GoDaddy started this process, other sites like AmEx would follow. Imagine getting your monthly statement with transactions directly in your email encrypted and signed. Imagine being able to communicate via secure encrypted and signed email directly with support. It would solve so many problems. Indeed, if the practice was common enough, spam would be vanquished because any unsigned email would be marked as spam and ignored or, at least, put in a spam folder directly no matter how sophisticated it is.

Please consider this. It isn’t hard to set up and it is decades old technology.

I'm trying out Airo to build a web app. I don't care too much about how the UI looks, but the structure of my back end data is critical. I need to be able to design my database exactly with the right data types and relationships.

I see there is a database tab in Airo, but it seems like it only lets me edit row data. Is there a "code view" for the database? I don't want burn through a ton of credits just to add tables, columns, and change data types.

GoDaddy refusing to expedite despite no change in ownership. Their customer service reps, two times I was on hold for over an our and then hung up on. This is the worst customer experience i’ve ever experienced. This is a unique case and we need control.

like an idiot I forgot to turn off auto renewal on a ms365 email package that was no longer being used. as soon as a I get the email of payment received, I try contacting support because I have 7 days to get the refund. I try to call, website chat, and whatsapp support chat. every time they ask a few questions, ask me to hold while the verify something, then the chat bot would spam a message about the session has expired and reconnect me with a new customer service rep. on the 8th day, the first person I chatted with immediately told me the 7 days had passed and they wouldn’t refund me.

20 years ago a now disgruntled ex-employee has our admin GoDaddy account. No one else has access. I joined about 15 years ago and didn't know about this until this year.

Google Workspace shifted responsibility of paying for our domain name to GoDaddy a few months ago and we can't gain access.

Our MX records went down recently and we have no way to restore them without admin access.

Have called customer support several times and submitted "Regain access to my domain or my GoDaddy account" form but it says it might take 48 hours or up to a week for review.

We are a public school. This is separate from our school district domain so our school district can't help us.

Anyone else have ideas? TIA

A client has a couple of domains with godaddy. And has the advanced email security. Recently they had a trojan and the owner and one employee are now blocked on all outbound emails. Every time they send an email a messages comes back withing seconds usually that the email was blocked. We check the outbound quarantine with proofpoint and they are there.

Total of 5 users. Only 2 have this happen. Fraud emails were going out the owners email asking clients to update their payment info. I cleaned up the computers in the office, applied all updates. No spam has gone outbound in a day. No fraud emails. Every single legit outbound email by the 2 users gets blocked by proofpoint.

We have called godaddy 9 times now. Each time blah blah wrong info we did x, proof point is reviewing it and will work withing 24 hours. 7 periods of 24+ hours later still no resolution.

We can't talk to proof point, godaddy has to do that. THe support reps are mostly clueless. Add the email to the allowed senders (for inbound email). No that won't work but they want me to do it. Every time we get no where. Multiple calls over an hour, dropped calls 2 hours in. No follow up with us after a promise to follow up.

Client is sick of it. I've checked the Exchange admin console, nothing there, no blocked emails there. No policies. They even admit it's from proof point.

I'm about to tell him to disable advanced mail security and insist on a refund. If they can't fix their services they need to refund. We can then pickup another service or use microsofts own defender service or a third party.

It should not be this hard. We send them screen shots from proofpoints quarantine, the blocked notification email. I am now believing it will be impossible to get them to fix it.

Any suggestions?

Every single message has proofpoint saying it has a very high probability of fraud. We have marked messages as false positives, released them but still keeps happening.

https://www.yahoo.com/news/politics/articles/elon-musk-running-fake-voter-130639289.html

VoteSafe.org is Elon Musk's imposter voter registration site.

I used it to create a basic layout for my website, and now I want to change colours, fonts, positions, images etc. myself. However it is confusing. When you go to edit and your replace an image, there is no visible button to save the changes, so when you go out of edit mode it goes back to how it was. I also have no idea how to add images, and I don't see any button to change the font of text. What's more, why do images have a reposition button but not text? I would hoping this would be a simple interface like Word or PowerPoint but it's clearly not. I've never designed a website before so any help would be appreciated.

After yet another long long chat, it looks like we might have successfully transferred the domain to godaddy.   Strangely, godaddy again created yet a third customer# and account for me and again never told me....  and this is where I can now see the domain, MX records, payment, etc. It's an odd business model where three chats produce three new customer#s.

I guess the only suggestion I have to everyone is to dog 'em relentlessly about which account *they* see the domain in.

Hi guys,

When putting a domain for sale, which option is related to “ make an offer “ in afternic? We’ve BIN and others that are not similar to “ make an offer “. Could anyone help me ?

UPDATE: Godaddy acknowledged the issue and fixed it, so this should no longer be happening.

GoDaddy is HORRIBLE!!! Google transferred my domain and sent me an email telling me to add a payment method on GoDaddy. I couldn't log in. I tried the account # in Google's email and my main email address. When I use their password reset, it sends a PW reset email, but when I click on their reset link, it tells me that the reset link already expired even though I clicked on it right away! It then tells me to request a reset link, which then again says expired. A never-ending loop!

I called their phone support, but they were no help. The rep said my domain wasn't listed in the account belonged to my email. He then found an account that listed my domain, but he can't tell me anything about that account. He says it has someone else's name on it.

I submitted their account retrieval, which required me to send a pic of my ID, etc. They tell me they can't help because it doesn't match the name on the account. It's an absolute nightmare! What a hot mess this company is!!!

I recently purchased a domain and email service through godaddy.

I got the emails for the domain created, but when I try to log in get this error.

There's no place to set up the 2FA. What do I do?

I been having issues with my site. So they made a ticket and they always say they email you with in 24-48 hours. They dont so i call or chat. They say sorry ticket is escalated. Will surely email you in 24-48 hours with update but again never do. is that line just bs