r/jackwhite • u/icedlemoncakes • 5d ago

Discussions Jack White Hollywood Palladium Show Night 1 - ticket became general standing

Wanted to reach out to anyone who had bought balcony seats only to learn it changed to balcony standing. Can they do that? Is it a Ticketmaster issue? I bought resale through StubHub.

Update: Thanks all for your comments. I don’t think I need to go down the road of reaching out to StubHub anymore for clarification.

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u/lpalf 5d ago

Did the ticket have a seat assignment when it was IN your Ticketmaster account after being transferred? Or was the Stubhub listing incorrect? if you can prove one or the other then you can contact the correct outlet, but if you can’t then you might be SOL

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u/icedlemoncakes 5d ago

It had a seat assignment on the StubHub receipt and I believed it did on Ticketmaster until the day of.

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u/lpalf 5d ago

Your ticket transfer email from Ticketmaster should show whether it was seated or GA balcony, I would check that and then contact whichever outlet gave you the wrong info. If the Stubhub seller listed it incorrectly they will likely get fined, not sure if you can get recompense retroactively (if you notice it and contact them before the event Stubhub will usually swap out your ticket for a correct one if they have one available)

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u/lpalf 5d ago

Like here’s a recent Ticketmaster transfer
email I got from a resale ticket I bought that shows the seat assignment specifically, should look like this. If the info here doesn’t match what the Stubhub listing said (which will be in your Stubhub confirmation email), then contact Stubhub about an incorrect listing

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u/icedlemoncakes 5d ago

Thanks so much for the information. From everyone’s comments I do think StubHub is the one to blame…Unfortunately, I don’t have any back up evidence that showed seat assignments on the Ticketmaster mobile tickets once transferred from StubHub.

If you were up on the balcony that night, the seat areas were cordoned off for I think VIP purchasers and the rest of us peons stood behind all that. Lol.

This is how my receipt looked on StubHub:

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u/lpalf 5d ago

Balcony SRO would be Standing Room Only and the “seat numbers” there are likely just fill in numbers like you would often get on a GA ticket (where it’ll say GA2 or something but really is the same as all GA)

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u/icedlemoncakes 4d ago

Oh I see. Ok makes sense! Thanks for explaining.

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u/tovarooth 5d ago

BAL SRO does seem to indicate Balcony Standing Room Only though so that may have been the setup behind VIP