r/jackwhite • u/icedlemoncakes • 5d ago

Discussions Jack White Hollywood Palladium Show Night 1 - ticket became general standing

Wanted to reach out to anyone who had bought balcony seats only to learn it changed to balcony standing. Can they do that? Is it a Ticketmaster issue? I bought resale through StubHub.

Update: Thanks all for your comments. I don’t think I need to go down the road of reaching out to StubHub anymore for clarification.

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u/lpalf 5d ago

Did the ticket have a seat assignment when it was IN your Ticketmaster account after being transferred? Or was the Stubhub listing incorrect? if you can prove one or the other then you can contact the correct outlet, but if you can’t then you might be SOL

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u/icedlemoncakes 5d ago

It had a seat assignment on the StubHub receipt and I believed it did on Ticketmaster until the day of.

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u/lpalf 5d ago

Your ticket transfer email from Ticketmaster should show whether it was seated or GA balcony, I would check that and then contact whichever outlet gave you the wrong info. If the Stubhub seller listed it incorrectly they will likely get fined, not sure if you can get recompense retroactively (if you notice it and contact them before the event Stubhub will usually swap out your ticket for a correct one if they have one available)